# IFS Cloud Field Service Management vs Salesforce Field Service

| Attribute | IFS Cloud Field Service Management | Salesforce Field Service |
|---|---|---|
| **vioscaleAI score** | 52.9 (17% (low)) | 52.3 (57% (medium)) |
| content.faq | `[{"answer":"IFS provides cloud software that helps organizations manage field service teams and complex assets. The platform delivers mobile applications to support technicians in the field and leverages artificial intelligence to automate workforce planning. It is indexed under Field Workforce Scheduling.","source":"https://www.ifs.com/solutions/service-management/field-service-management/","question":"What is IFS Cloud Field Service Management?","confidence":0.6},{"answer":"IFS Cloud Field Service Management supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ifs.com/solutions/service-management/field-service-management/","question":"What platforms does IFS Cloud Field Service Management support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for IFS Cloud Field Service Management, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ifs.com/solutions/service-management/field-service-management/","question":"Can IFS Cloud Field Service Management be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for IFS Cloud Field Service Management. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as IFS Cloud Field Service Management not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ifs.com/es/about/trust-center","question":"What security certifications does IFS Cloud Field Service Management have?","confidence":0.7}]` | `[{"answer":"A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Field Service?","confidence":0.6},{"answer":"Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"How much does Salesforce Field Service cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Field Service support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Field Service be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Field Service integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Field Service have?","confidence":0.7},{"answer":"Salesforce Field Service is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/sales/pricing/","question":"Where is Salesforce Field Service available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | IFS provides cloud software that helps organizations manage field service teams and complex assets. The platform delivers mobile applications to support technicians in the field and leverages artificial intelligence to automate workforce planning. | Salesforce is a cloud platform that unifies sales, service, marketing, and commerce functions. It enables organizations to manage customer data, automate business processes, and leverage AI-driven insights to improve decision-making and customer interactions across the enterprise. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"deployment_archive":"standalone_enterprise_cloud","complex_multi_day_and_crew_based_scheduling":true}` | `{"quoting":true,"work_orders":true,"dispatch_board":true,"deployment_archive":"standalone_enterprise_cloud","invoicing_payments":true,"accounting_integration":true}` |
| integrations.count | - | 6 |
| integrations.list | - | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"},{"name":"AgentExchange","native":true},{"name":"Okta","native":false,"direction":"inbound"},{"name":"CrowdStrike","native":false,"direction":"inbound"},{"name":"DigitSec","native":false,"direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD per user per month","features":["Lead, Account, Contact, and Opportunity Management","Automated Lead Routing","AI-powered Email and Event Synchronization","Email Marketing with Analytics","Integrated Slack Communication"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Comprehensive CRM solution combining sales, service, marketing, and commerce tools for small businesses, bundled with Slack collaboration at no additional cost","contactSales":false}],"summary":"Starting at $25 USD per user per month; includes 30-day free trial","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-07T15:30:02.276Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | - | no |
| pricing.model | - | commercial |
| pricing.price_level | - | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | - | yes |
| reliability.sla_pct | 99.99 | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | - | https://www.salesforce.com/platform/security-center/ |

## Capabilities (Field Workforce Scheduling)

| Capability | IFS Cloud Field Service Management | Salesforce Field Service |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment archive | Standalone enterprise cloud | Standalone enterprise cloud |
| Algorithmic dynamic route optimization | - | - |
| Skill and certification technician matching | - | - |
| Union labor break and overtime rule enforcement | - | - |
| Service level agreement SLA breach countdown timers | - | - |
| Offline mobile app with cached schematics and manuals | - | - |
| Complex multi day and crew based scheduling | ✓ | - |
| Iot sensor connected asset preventative triggering | - | - |
| Installed base and entitlement warranty tracking | - | - |
| Augmented reality ar remote expert assistance | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |

*Source: vioscaleAI. Generated 2026-10-16T20:15:35.405Z. "-" = undocumented, not absent.*