# HubSpot vs SuiteCRM

**Leader by vioscaleAI score:** HubSpot

| Attribute | HubSpot | SuiteCRM |
|---|---|---|
| **vioscaleAI score** | 73.3 (72% (medium)) | 43.7 (57% (medium)) |
| activity.commits_last_30d | - | 1 |
| adoption.github_stars | - | 5,779 |
| adoption.stackoverflow_questions | 3,000 | - |
| content.faq | `[{"answer":"HubSpot is a unified customer platform that integrates marketing, sales, service, and content management tools into a single system. It provides businesses with CRM functionality, marketing automation, sales pipeline management, customer support ticketing, and content publishing capabilities to manage customer relationships and drive revenue growth.","source":"https://www.hubspot.com","question":"What is HubSpot and what does it do?","confidence":0.95},{"answer":"HubSpot operates on a freemium model with a free tier available to all users and multiple paid subscription tiers. The platform uses a hybrid pricing approach combining seat-based pricing for users, contact-based pricing for customer data, and optional usage-based credits. Free plans are available for small teams, while professional and enterprise tiers unlock additional features and seats.","source":"https://www.hubspot.com/pricing","question":"What is HubSpot's pricing model?","confidence":0.92},{"answer":"HubSpot is commercial, proprietary software owned by a publicly-traded company founded in 2006. It is not open-source and operates as a subscription-based SaaS (Software-as-a-Service) platform rather than a self-hosted or installable solution.","source":"https://www.hubspot.com/about","question":"Is HubSpot open-source or commercial software?","confidence":0.95},{"answer":"HubSpot's integrated platform includes Marketing Hub for campaign automation, Sales Hub for deal management, Service Hub for customer support, Content Hub for publishing, Data Hub for data synchronization, Revenue Hub for billing and CPQ, and Agent Hub for AI agent deployment. All hubs share a common CRM database and support workflow automation and analytics.","source":"https://www.hubspot.com/products","question":"What are the core products and features within HubSpot?","confidence":0.93},{"answer":"Yes, HubSpot provides a comprehensive API platform with documentation, webhooks, and custom action capabilities that allow developers to build integrations and custom solutions. The platform supports third-party integrations through the HubSpot Marketplace and enables developers to sync external data and automate workflows.","source":"https://developers.hubspot.com","question":"Does HubSpot provide APIs and developer capabilities?","confidence":0.92},{"answer":"HubSpot is a cloud-based web platform accessible through a user's browser via their account dashboard. The software is fully hosted and managed by HubSpot; there is no self-hosted or on-premise option available. Users do not need to install software locally to use HubSpot.","source":"https://www.hubspot.com","question":"How do users access HubSpot and where is it hosted?","confidence":0.9},{"answer":"HubSpot provides APIs that support modern web development and integration approaches including webhooks, RESTful endpoints, and custom actions. While HubSpot's platform itself is browser-based, its developer platform supports integrations from languages and frameworks that can make HTTP requests to the API.","source":"https://developers.hubspot.com","question":"What programming languages and platforms does HubSpot support?","confidence":0.88},{"answer":"HubSpot integrates with popular business tools including Salesforce for two-way CRM sync, Microsoft Outlook for email and calendar synchronization, WordPress for website integration, and hundreds of other certified applications through its app marketplace. Users can connect external systems to sync data and automate workflows across their business stack.","source":"https://www.hubspot.com/products","question":"What are common third-party integrations with HubSpot?","confidence":0.9}]` | `[{"answer":"An open-source, enterprise-grade CRM platform designed for self-hosting and cloud deployment. Built on standard technologies (Apache, PHP, MySQL), it provides organizations with full control over their customer relationship data and the ability to customize the solution to their needs. It is indexed under CRM Software.","source":"https://suitecrm.com/pricing/","question":"What is SuiteCRM?","confidence":0.6},{"answer":"SuiteCRM is open source, so it can be self-hosted and used at no licence cost. It is released under the AGPL-3.0 licence. Paid editions are also offered: SuiteASSURED and SuiteCRM Hosted, priced on request. Pricing changes often, so verify at source before relying on it.","source":"https://suitecrm.com/pricing/","question":"Is SuiteCRM free to use?","confidence":0.6},{"answer":"We have confirmed browser-based access to SuiteCRM. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://suitecrm.com/pricing/","question":"What platforms does SuiteCRM support?","confidence":0.6},{"answer":"Yes. SuiteCRM can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://suitecrm.com/pricing/","question":"Can SuiteCRM be self-hosted?","confidence":0.6},{"answer":"Yes. SuiteCRM is published under the AGPL-3.0 licence, a copyleft licence, so check its terms before embedding it in a closed-source product. Licence terms can change between releases, so verify against the repository for the version you intend to use.","source":"https://github.com/salesagility/SuiteCRM","question":"Is SuiteCRM open source?","confidence":0.95}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A business platform that helps teams across marketing, sales, and customer service align around shared customer information and use AI agents to improve customer interactions and business results | An open-source, enterprise-grade CRM platform designed for self-hosting and cloud deployment. Built on standard technologies (Apache, PHP, MySQL), it provides organizations with full control over their customer relationship data and the ability to customize the solution to their needs. |
| features.capabilities | `{"api_access":true,"lead_scoring":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` | `{"api_access":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true}` |
| integrations.count | 2,000 | 1 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Reddit"},{"name":"TikTok"},{"name":"LinkedIn"},{"name":"Slack","native":true,"category":"chat"},{"name":"Zoom","native":true},{"name":"Supermetrics","native":true,"category":"analytics"}]` | `[{"name":"Outlook"}]` |
| language.primary | - | PHP |
| license.spdx | - | AGPL-3.0 |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Marketing Hub Pro"},{"free":false,"name":"Marketing Hub Enterprise"}],"addOns":[{"name":"Recommended leads","components":[{"per":{"qty":1,"unit":"lead"},"kind":"metered","amount":1,"currency":"USD"}]},{"name":"Customer Agent resolutions","components":[{"per":{"qty":1,"unit":"resolution"},"kind":"metered","amount":0.5,"currency":"USD"}]}],"summary":"Free tier and 28-day free trials. Pro and Enterprise subscription plans. Usage-based add-ons from $0.50–$1.00 per transaction.","currency":"USD","freeTier":true,"sourceUrl":"https://www.hubspot.com","retrievedAt":"2026-09-03T18:02:27.864Z","freeTrialDays":28}` | `{"type":"open_source","plans":[{"free":true,"name":"SuiteCRM","description":"Open source self-hosted deployment"},{"free":false,"name":"SuiteASSURED","description":"Fully supported build with warranty, care hours, and guarantees","contactSales":true},{"free":false,"name":"SuiteCRM Hosted","description":"Cloud-hosted option with free trial available"}],"summary":"Open source free deployment. Commercial support packages available.","freeTier":true,"sourceUrl":"https://suitecrm.com/pricing/","retrievedAt":"2026-08-12T13:01:14.585Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | free |
| pricing.transparent | no | yes |
| release.cadence_days | 30 | 42 |
| release.history | - | `[{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.15.2","date":"2026-07-31T13:37:50Z","type":"stable","version":"v7.15.2"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.15.1","date":"2026-03-19T10:43:27Z","type":"stable","version":"v7.15.1"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.9","date":"2026-03-19T10:43:05Z","type":"stable","version":"v7.14.9"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.15.0","date":"2025-12-18T14:13:08Z","type":"stable","version":"v7.15.0"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.8","date":"2025-11-06T15:37:21Z","type":"stable","version":"v7.14.8"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.7","date":"2025-08-06T16:10:54Z","type":"stable","version":"v7.14.7"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.6","date":"2024-11-05T11:19:37Z","type":"stable","version":"v7.14.6"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.5","date":"2024-08-14T10:24:38Z","type":"stable","version":"v7.14.5"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.4","date":"2024-06-10T11:11:23Z","type":"stable","version":"v7.14.4"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.3","date":"2024-02-05T12:08:20Z","type":"stable","version":"v7.14.3"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.2","date":"2023-11-14T11:03:30Z","type":"stable","version":"v7.14.2"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.12.14","date":"2023-11-14T11:03:08Z","type":"stable","version":"v7.12.14"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.1","date":"2023-10-03T09:53:56Z","type":"stable","version":"v7.14.1"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.12.13","date":"2023-10-03T09:53:35Z","type":"stable","version":"v7.12.13"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.0","date":"2023-08-29T11:12:30Z","type":"stable","version":"v7.14.0"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.14.0-beta","date":"2023-07-24T10:11:46Z","type":"prerelease","version":"v7.14.0-beta"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.13.4","date":"2023-07-11T09:59:41Z","type":"stable","version":"v7.13.4"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.12.12","date":"2023-07-11T09:54:16Z","type":"stable","version":"v7.12.12"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.13.3","date":"2023-04-24T10:21:30Z","type":"stable","version":"v7.13.3"},{"url":"https://github.com/SuiteCRM/SuiteCRM/releases/tag/v7.12.11","date":"2023-04-24T10:21:37Z","type":"stable","version":"v7.12.11"}]` |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | - |
| security.iso27001 | yes | - |
| security.scorecard | - | 4 |
| security.soc2 | yes | - |
| security.trust_center | https://www.hubspot.com/data-privacy/gdpr | https://suitecrm.com/security-policy/ |

## Capabilities (CRM Software)

| Capability | HubSpot | SuiteCRM |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | ✓ | - |
| **Communication** |  |  |
| Email sync & tracking | ✓ | ✓ |
| **Automation** |  |  |
| Marketing automation | ✓ | - |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | - |
| Sales forecasting | - | - |
| **Access** |  |  |
| Native mobile app | - | - |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| Custom fields & objects | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-17T02:29:09.386Z. "-" = undocumented, not absent.*