# HubSpot Live Chat vs Tawk.to

**Leader by vioscaleAI score:** Tawk.to

| Attribute | HubSpot Live Chat | Tawk.to |
|---|---|---|
| **vioscaleAI score** | 57 (35% (low)) | 64.4 (51% (medium)) |
| content.faq | `[{"answer":"A web-based chat tool that enables live conversations with website visitors, automatically stores chat history in a CRM system, and includes built-in chatbots and conversation routing to streamline team responses. It is indexed under Live Chat.","source":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","question":"What is HubSpot Live Chat?","confidence":0.6},{"answer":"HubSpot Live Chat offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","question":"Is HubSpot Live Chat free?","confidence":0.6},{"answer":"We have confirmed browser-based access to HubSpot Live Chat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","question":"What platforms does HubSpot Live Chat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for HubSpot Live Chat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","question":"Can HubSpot Live Chat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for HubSpot Live Chat, including Slack, HubSpot CRM and HubSpot Mobile App. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","question":"What does HubSpot Live Chat integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for HubSpot Live Chat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as HubSpot Live Chat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.hubspot.com/careers-blog/trust-by-design-how-leaders-create-the-conditions-for-openness-in-the-workplace","question":"What security certifications does HubSpot Live Chat have?","confidence":0.7}]` | `[{"answer":"A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses. It is indexed under Live Chat.","source":"https://www.tawk.to","question":"What is Tawk.to?","confidence":0.6},{"answer":"Tawk.to offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.tawk.to","question":"Is Tawk.to free?","confidence":0.6},{"answer":"Tawk.to supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.tawk.to","question":"What platforms does Tawk.to support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Tawk.to, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.tawk.to","question":"Can Tawk.to be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Tawk.to, including Facebook Messenger, WhatsApp, Telegram, Twilio, Email, Zapier, REST API and Webhooks. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.tawk.to","question":"What does Tawk.to integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Tawk.to. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tawk.to not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.tawk.to","question":"What security certifications does Tawk.to have?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A free live chat solution that automatically stores visitor conversations in HubSpot's CRM, featuring integrated chatbot automation for real-time support. | A customer communication platform that integrates multiple messaging channels (email, chat, social media) into a single inbox, with AI-powered assistance for automated and personalized responses. |
| features.capabilities | `{"chat_transcript_export_and_audit_logs":true}` | `{"proactive_outbound_chat_triggers":true,"automated_offline_ticketing_fallback":true,"canned_responses_and_shortcut_macros":true,"chat_transcript_export_and_audit_logs":true,"omnichannel_whatsapp_facebook_sms_inbox":true}` |
| integrations.count | 2 | 7 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot CRM"},{"name":"HubSpot Mobile App"}]` | `[{"name":"Facebook Messenger"},{"name":"WhatsApp"},{"name":"Telegram"},{"name":"Twilio"},{"name":"Email"},{"name":"Zapier"},{"name":"REST API"},{"name":"Webhooks"},{"name":"SMS (Twilio)","native":true},{"name":"SMS","native":true,"category":"messaging"}]` |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"free","plans":[{"free":true,"name":"Live Chat","summary":"Free","features":["Real-time customer support","Chat automation and routing","Built-in chatbots","Integration with HubSpot CRM","Chat history logging","Slack integration","Mobile app access"],"contactSales":false}],"summary":"Free tier available","freeTier":true,"sourceUrl":"https://www.hubspot.com/company-news/hubspot-announces-pricing-of-public-offering-of-common-stock","retrievedAt":"2026-08-19T13:39:47.123Z"}` | `{"type":"free","summary":"100% free, forever","freeTier":true,"sourceUrl":"https://www.tawk.to","retrievedAt":"2026-08-19T13:45:38.696Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | free |
| pricing.price_level | free | free |
| pricing.transparent | yes | yes |
| reliability.status_page | - | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |

## Capabilities (Live Chat)

| Capability | HubSpot Live Chat | Tawk.to |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Round robin and skills based agent routing | - | - |
| Canned responses and shortcut macros | - | ✓ |
| Real time typing preview sneek peek | - | - |
| Visitor screen sharing co browsing | - | - |
| Omnichannel whatsapp facebook SMS inbox | - | ✓ |
| Automated offline ticketing fallback | - | ✓ |
| Proactive outbound chat triggers | - | ✓ |
| Salesforce hubspot CRM contact sync | - | - |
| Chat transcript export and audit logs | ✓ | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:45:27.385Z. "-" = undocumented, not absent.*