# Grafana OnCall vs ilert

**Leader by vioscaleAI score:** ilert

| Attribute | Grafana OnCall | ilert |
|---|---|---|
| **vioscaleAI score** | 46.3 (2% (low)) | 75.4 (72% (medium)) |
| content.faq | - | `[{"answer":"A cloud-based tool for coordinating incident response that sends alerts through multiple channels (SMS, voice, push notifications, and messaging apps), manages on-call schedules and team rotations, and uses AI to reduce alert noise and investigate issues. It is indexed under On Call Management.","source":"https://www.ilert.com/pricing","question":"What is ilert?","confidence":0.6},{"answer":"ilert offers a free tier, so you can start without paying. Paid plans are also available: Free, Scale, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.ilert.com/pricing","question":"Is ilert free?","confidence":0.6},{"answer":"ilert supports the web, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ilert.com/pricing","question":"What platforms does ilert support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for ilert, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ilert.com/pricing","question":"Can ilert be self-hosted?","confidence":0.6},{"answer":"We have confirmed 27 integrations for ilert, including ServiceNow, Jira Service Management, Autotask, Slack, Microsoft Teams, Google Chat, Sysdig and Cortex XSOAR, plus 19 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ilert.com/pricing","question":"What does ilert integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for ilert. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ilert not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ilert.com","question":"What security certifications does ilert have?","confidence":0.48},{"answer":"ilert is available worldwide. Its primary market is the United States.","source":"https://www.ilert.com/pricing","question":"Where is ilert available?","confidence":0.5}]` |
| deployment.options | - | `{"cloud":true}` |
| description.long | A pre-built dashboard displaying CPI metrics through statistical and timeline visualizations, configured to work with Loki and Prometheus data sources. | Multi-channel alerting system (SMS, voice, push notification) with on-call scheduling, escalation policies, and incident management featuring AI-assisted alert triage and incident investigation. |
| features.capabilities | - | `{"iso_27001":true,"sms_alerting":true,"pricing_model":"freemium","mobile_app_push":true,"deployment_model":"saas","alert_routing_rules":true,"escalation_policies":true,"voice_call_alerting":true,"slack_teams_integration":true,"incident_response_module":true,"shift_schedule_management":true,"holiday_vacation_overrides":true}` |
| integrations.count | 2 | 100 |
| integrations.list | `[{"name":"Loki"},{"name":"Prometheus"}]` | `[{"name":"ServiceNow"},{"name":"Jira Service Management"},{"name":"Autotask"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Google Chat"},{"name":"Sysdig"},{"name":"Cortex XSOAR"},{"name":"CrowdStrike"},{"name":"AWS GuardDuty"},{"name":"Search Guard"},{"name":"Google Security Command Center"},{"name":"PA Prisma Cloud"},{"name":"Apica"},{"name":"Netdata"},{"name":"IT-Conductor"},{"name":"Telegram"},{"name":"WhatsApp"},{"name":"Terraform"},{"name":"GitHub"},{"name":"Kubernetes"},{"name":"OpenNMS"},{"name":"Datadog"},{"name":"JIRA","native":true,"category":"ticketing","direction":"outbound"},{"name":"Icinga","native":true,"category":"monitoring","direction":"inbound"},{"name":"Rollbar","native":true,"category":"monitoring","direction":"inbound"},{"name":"AWS Personal Health Dashboard","native":true,"category":"monitoring","direction":"inbound"},{"name":"Webhook","native":true,"direction":"outbound"},{"name":"Prometheus","native":true,"category":"monitoring"},{"name":"Amazon CloudWatch","native":true,"category":"monitoring"},{"name":"Amazon SNS","native":true,"category":"monitoring"},{"name":"Google Cloud Monitoring","native":true,"category":"monitoring"},{"name":"Ansible AWX","native":true,"category":"monitoring"},{"name":"AppDynamics","native":true,"category":"monitoring"},{"name":"Nagios","native":true,"category":"monitoring"},{"name":"Checkmk","native":true,"category":"monitoring"},{"name":"LibreNMS","native":true,"category":"monitoring"},{"name":"MongoDB Atlas","native":true,"category":"monitoring"},{"name":"ConnectWise PSA","native":true,"category":"ticketing"},{"name":"Help Scout","native":true,"category":"ticketing"},{"name":"HashiCorp Consul","native":true,"category":"monitoring"},{"name":"Cloudflare","native":true,"category":"monitoring"},{"name":"Cisco Meraki","native":true,"category":"monitoring"},{"name":"Cisco ThousandEyes","native":true,"category":"monitoring"},{"name":"Healthchecks.io","native":true,"category":"monitoring"},{"name":"Pingdom","native":true,"category":"monitoring"},{"name":"Cronitor","native":true,"category":"monitoring"},{"name":"AppSignal","native":true,"category":"monitoring"},{"name":"Honeybadger","native":true,"category":"monitoring"},{"name":"Level","native":true,"category":"monitoring"},{"name":"Lightstep","native":true,"category":"monitoring"},{"name":"Mimir","native":true,"category":"monitoring"},{"name":"Microsoft SCOM","native":true,"category":"monitoring"},{"name":"IBM Cloud","native":true,"category":"monitoring"},{"name":"Alibaba CloudMonitor","native":true,"category":"monitoring"},{"name":"Fortinet FortiSOAR","native":true,"category":"monitoring"}]` |
| market.availability | - | `{"hqCountry":"DE","primaryMarkets":["EU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | - | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Up to 5 users","description":"Essential alerting for small teams","contactSales":false,"includedLimits":{"users":"5"}},{"free":false,"name":"Scale","contactSales":false},{"free":false,"name":"Enterprise","contactSales":true}],"addOns":[{"name":"Stakeholder add-on"},{"name":"AI Credits"}],"freeTier":true,"sourceUrl":"https://www.ilert.com/pricing","retrievedAt":"2026-10-12T16:03:06.752Z","billingPeriods":["year"]}` |
| pricing.free_tier | - | yes |
| pricing.model | - | freemium |
| pricing.price_level | - | low |
| pricing.transparent | - | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"ISO 27001","status":"active"},{"name":"DORA compliance","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.trust_center | - | https://www.ilert.com/security |

## Capabilities (On Call Management)

| Capability | Grafana OnCall | ilert |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | - | Saas |
| SMS alerting | - | ✓ |
| Voice call alerting | - | ✓ |
| Mobile app push | - | ✓ |
| Escalation policies | - | ✓ |
| Shift schedule management | - | ✓ |
| Holiday vacation overrides | - | ✓ |
| Alert routing rules | - | ✓ |
| Slack teams integration | - | ✓ |
| Incident response module | - | ✓ |
| SOC2 type ii | - | - |
| ISO 27001 | - | ✓ |
| Pricing model | - | Freemium |

*Source: vioscaleAI. Generated 2026-10-16T19:19:18.499Z. "-" = undocumented, not absent.*