# Goodcall vs Retell AI

**Leader by vioscaleAI score:** Retell AI

| Attribute | Goodcall | Retell AI |
|---|---|---|
| **vioscaleAI score** | 56 (54% (medium)) | 79.3 (72% (medium)) |
| content.faq | `[{"answer":"A cloud-based voice AI platform that handles customer calls, schedules appointments through calendar and CRM integration, qualifies leads via form flows, and routes complex requests to human staff. It is indexed under Voice AI Agents.","source":"https://www.goodcall.com/pricing","question":"What is Goodcall?","confidence":0.6},{"answer":"Goodcall is a paid product; published pricing starts at $0.50 per customer per month. It is sold across 4 plans ($79/month, $129/month, $249/month and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.goodcall.com/pricing","question":"How much does Goodcall cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Goodcall. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.goodcall.com/pricing","question":"What platforms does Goodcall support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Goodcall, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.goodcall.com/pricing","question":"Can Goodcall be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Goodcall, including Google Voice, Google Calendar, Zapier and CRM systems. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.goodcall.com/pricing","question":"What does Goodcall integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and ISO 27001 for Goodcall. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Goodcall not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.goodcall.com","question":"What security certifications does Goodcall have?","confidence":0.48},{"answer":"Goodcall is available worldwide. Its primary market is the United States.","source":"https://www.goodcall.com/pricing","question":"Where is Goodcall available?","confidence":0.5}]` | `[{"answer":"A system for designing and deploying intelligent voice agents that handle inbound and outbound calls, integrate with CRMs and business systems, and route interactions to human agents when needed. Agents can be built via visual canvas or API and operate across existing phone infrastructure. It is indexed under Voice AI Agents.","source":"https://www.retellai.com","question":"What is Retell AI?","confidence":0.6},{"answer":"Retell AI does not publish its prices. Pricing is quoted on request, across 2 plans (Pay-as-you-go and Enterprise), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.retellai.com/ar/pricing","question":"How much does Retell AI cost?","confidence":0.6},{"answer":"Retell AI supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.retellai.com","question":"What platforms does Retell AI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Retell AI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.retellai.com","question":"Can Retell AI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 45 integrations for Retell AI, including Twilio, Vonage, Telnyx, Salesforce, HubSpot, Zoho CRM, Zapier and n8n, plus 37 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.retellai.com","question":"What does Retell AI integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Retell AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Retell AI not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.retellai.com","question":"What security certifications does Retell AI have?","confidence":0.6},{"answer":"Retell AI is available worldwide. Its primary markets are the United States, the EU and the United Kingdom. The vendor is headquartered in the United States.","source":"https://www.retellai.com/ar/pricing","question":"Where is Retell AI available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI phone agent that automatically answers and handles incoming customer calls, capturing information and integrating call details with CRM systems. Billing is based on the number of unique customers served monthly rather than call duration. | A cloud-based platform that deploys conversational AI agents to handle inbound and outbound phone calls, including lead qualification, appointment booking, call routing, and CRM integration. |
| features.capabilities | `{"deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"voicemail_detection_and_answering_machine_drops":true,"hipaa_compliance_for_medical_appointment_setting":true,"twilio_vonage_bring_your_own_carrier_byoc_support":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 2 | 1,000 |
| integrations.list | `[{"name":"Google Voice"},{"name":"Google Calendar"},{"name":"Zapier"},{"name":"CRM systems"},{"name":"HighLevel","native":true,"category":"crm","direction":"outbound"}]` | `[{"name":"Twilio"},{"name":"Vonage"},{"name":"Telnyx"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zoho CRM"},{"name":"Zapier"},{"name":"n8n"},{"name":"Make"},{"name":"viaSocket"},{"name":"Zendesk"},{"name":"Talkdesk"},{"name":"RingCentral"},{"name":"ServiceTitan"},{"name":"Nice"},{"name":"Workable"},{"name":"Go High Level"},{"name":"OpenDental"},{"name":"Slack"},{"name":"Monday.com"},{"name":"Smartsheets"},{"name":"Shopify"},{"name":"Stripe"},{"name":"Xero"},{"name":"Supabase"},{"name":"Webflow"},{"name":"WhatsApp"},{"name":"ElevenLabs"},{"name":"Minimax"},{"name":"Fish Audio"},{"name":"Cartesia"},{"name":"OpenAI"},{"name":"Google Gemini"},{"name":"Anthropic Claude"},{"name":"Pipedrive","native":true,"category":"crm","direction":"bidirectional"},{"name":"GoHighLevel","native":true,"category":"crm","direction":"bidirectional"},{"name":"Keap","native":true,"category":"crm","direction":"bidirectional"},{"name":"Calendly","native":true,"category":"calendar","direction":"bidirectional"},{"name":"Cal.com","native":true,"category":"calendar","direction":"bidirectional"},{"name":"Google Drive","native":true,"category":"file_storage"},{"name":"Docusign","native":true,"category":"esignature"},{"name":"Jotform","native":true,"category":"forms"},{"name":"Clickup","native":true,"category":"project_management"},{"name":"Azure","native":true,"category":"cloud"},{"name":"Quickbooks","native":true,"category":"accounting"},{"name":"Custom LLM","native":true,"category":"ai"},{"name":"Avaya","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Genesys","native":true,"category":"telephony","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$79/month for up to 100 unique customers, then $0.79 per customer","features":["5 workers","Base AI usage (~100 test runs)","1 team member","30-day call history"],"components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"For a solo operator who misses calls while on the job","contactSales":false,"includedLimits":{"workers":"5","ai_test_runs":"~100/month","call_history":"30 days","overage_rate":"$0.79 per customer","team_members":"1","estimated_calls":"~150/month","unique_customers":"100/month"}},{"free":false,"name":"Growth","summary":"$129/month for up to 500 unique customers, then $0.26 per customer","features":["Everything in Starter, plus","10 workers","5x AI usage (~500 test runs)","5 team members","90-day call history"],"components":[{"kind":"fixed","amount":129,"period":"month","currency":"USD"}],"description":"For a busy shop booking work by phone every day","contactSales":false,"includedLimits":{"workers":"10","ai_test_runs":"~500/month","call_history":"90 days","overage_rate":"$0.26 per customer","team_members":"5","estimated_calls":"~750/month","unique_customers":"500/month"}},{"free":false,"name":"Scale","summary":"$299/month for up to 2,000 unique customers, then $0.15 per customer","features":["Everything in Growth, plus","20 workers","20x AI usage (~2000 test runs)","10 team members","Unlimited call history"],"components":[{"kind":"fixed","amount":299,"period":"month","currency":"USD"}],"description":"For several locations or a team handling calls all day","contactSales":false,"includedLimits":{"workers":"20","ai_test_runs":"~2000/month","call_history":"unlimited","overage_rate":"$0.15 per customer","team_members":"10","estimated_calls":"~3000/month","unique_customers":"2000/month"}},{"free":false,"name":"Enterprise","description":"More than 2,000 customers a month, several connected systems, or a franchise group","contactSales":true}],"summary":"From $79/month. Free demo agent. Billed per unique customer monthly, not by call duration.","currency":"USD","freeTier":true,"sourceUrl":"https://www.goodcall.com/pricing","retrievedAt":"2026-10-13T11:17:25.938Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Pay-as-you-go","summary":"$0.07–$0.31/min for voice agents; $0.002+/msg for chat agents","features":["20 concurrent calls included","Full platform access","Drag-and-drop agent builder","Call transfers and routing","CRM integration","Voicemail handling"],"components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.055,"currency":"USD"},{"per":{"qty":1,"unit":"message"},"kind":"metered","amount":0.002,"currency":"USD"}],"description":"Usage-based pricing starting with $10 in free credits","contactSales":false,"includedLimits":{"concurrent_calls":"20"}},{"free":false,"name":"Enterprise","summary":"Custom pricing with volume discounts and dedicated support","features":["Unlimited concurrent calls","HIPAA/BAA compliance","SSO","Custom MSA","Custom DPA","24/7 support","Implementation support","Dedicated account manager"],"description":"Custom pricing for large-scale deployments with dedicated support","contactSales":true}],"summary":"From $0.07/min usage-based pricing. Free tier with $10 credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.retellai.com/es/pricing","retrievedAt":"2026-10-12T21:50:23.081Z","startingPrice":{"unit":"message","amount":0.002,"currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | `{"amount":0.002,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"HIPAA","status":"active"}]` |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Voice AI Agents)

| Capability | Goodcall | Retell AI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | - | ✓ |
| Dynamic mid call API function execution | - | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | - | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | - | ✓ |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | - | ✓ |
| Twilio vonage bring your own carrier byoc support | - | ✓ |
| SOC2 type ii | - | ✓ |
| HIPAA compliance for medical appointment setting | - | ✓ |
| Pricing model | - | Per minute usage based |

*Source: vioscaleAI. Generated 2026-10-16T19:06:05.889Z. "-" = undocumented, not absent.*