# Front vs Help Scout

**Leader by vioscaleAI score:** Help Scout

| Attribute | Front | Help Scout |
|---|---|---|
| **vioscaleAI score** | 74.3 (73% (medium)) | 81.7 (70% (medium)) |
| content.faq | `[{"answer":"An all-in-one customer support platform that automatically analyzes customer conversations to measure satisfaction and agent performance across email, chat, and other channels. It is indexed under Customer Support.","source":"https://front.com","question":"What is Front?","confidence":0.6},{"answer":"Front is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://front.com/pricing","question":"How much does Front cost?","confidence":0.6},{"answer":"Front supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://front.com/pricing","question":"What platforms does Front support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Front, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://front.com/pricing","question":"Can Front be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Front, including Slack, Dialpad, Salesforce, HubSpot, Jira, Asana, Office 365 and Gmail, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://front.com","question":"What does Front integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Front. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Front not holding them. Always confirm compliance directly before you rely on it.","source":"https://front.com/security","question":"What security certifications does Front have?","confidence":0.7},{"answer":"Front is available worldwide. Its primary market is the United States.","source":"https://front.com/pricing","question":"Where is Front available?","confidence":0.5}]` | `[{"answer":"Customer support software that enables team collaboration and messaging across multiple channels, with AI features to assist with responses and improve service speed and quality. It is indexed under Customer Support.","source":"https://www.helpscout.com","question":"What is Help Scout?","confidence":0.6},{"answer":"Help Scout offers a free tier, so you can start without paying. Paid plans start at $25 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.helpscout.com","question":"Is Help Scout free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Help Scout. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.helpscout.com","question":"What platforms does Help Scout support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Help Scout, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.helpscout.com","question":"Can Help Scout be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Help Scout. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Help Scout not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.helpscout.com/security","question":"What security certifications does Help Scout have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Cloud-based customer service platform that unifies email, chat, SMS, and other communication channels with AI-powered automation and cross-team visibility, enabling teams to manage complex, multi-department support workflows at scale. | A customer support service that uses artificial intelligence to help businesses manage customer interactions through chat and communication features. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":false,"omnichannel":true,"sla_routing":false,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 160 | 1 |
| integrations.list | `[{"name":"Slack"},{"name":"Dialpad"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Asana"},{"name":"Office 365"},{"name":"Gmail"},{"name":"Aircall","native":false,"category":"voice","direction":"bidirectional"},{"name":"Twilio","native":false,"category":"communications","direction":"outbound"},{"name":"Email","native":true},{"name":"SMS","native":true},{"name":"WhatsApp","native":true,"category":"chat"},{"name":"Front Chat","native":true,"category":"chat"},{"name":"Claude","native":true},{"name":"OpenAI","native":true},{"name":"Sierra","native":true},{"name":"ChatGPT","native":false,"category":"ai"},{"name":"Chatra","native":false,"category":"crm"}]` | `[{"name":"Shopify"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$25/user/mo billed annually, up to 10 seats","features":["Shared inbox and ticketing","AI Topics and up to 10 automation rules","Basic analytics","No-code public knowledge base","AI add-ons available"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Essential capabilities to get started with single-channel support","contactSales":false,"includedLimits":{"channels":"up to 10 per license","automation_rules":"up to 10"}},{"free":false,"name":"Professional","summary":"$65/user/mo billed annually, up to 50 seats","features":["Omnichannel (email, SMS, social, etc.)","Macros and up to 20 automation rules","Advanced analytics","Multiple workspaces, SSO, and SCIM"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":65,"period":"month","currency":"USD"}],"description":"Enhanced automation and reporting for omnichannel support","contactSales":false,"includedLimits":{"channels":"up to 30 per license","automation_rules":"up to 20"}},{"free":false,"name":"Enterprise","summary":"$105/user/mo billed annually","features":["Unlimited rules and macros","Multi-language knowledge base","AI Copilot, QA, and CSAT included","Omnichannel (email, SMS, social, WhatsApp, etc.)","Shared inboxes","Ticketing system","Messaging & live chat","SSO, SCIM, and custom roles"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":105,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"channels":"up to 50 per license","automation_rules":"unlimited"}}],"addOns":[{"name":"AI Copilot","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart QA","components":[{"kind":"fixed","amount":10,"period":"month","currency":"USD"}]},{"name":"AI Agent / Autopilot","components":[{"per":{"qty":1,"unit":"request"},"kind":"metered","amount":0.05,"currency":"USD"}]},{"name":"Native WhatsApp Channel"},{"name":"API Rate Limit Increase","components":[{"kind":"fixed","amount":200,"period":"month","currency":"USD"}]}],"summary":"From $25/seat/mo billed annually. Free 14-day trial includes all Professional features.","currency":"USD","freeTier":true,"sourceUrl":"https://front.com/pricing","retrievedAt":"2026-10-05T12:35:33.488Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["1 Inbox","1 Docs site","10 saved replies","10 tags","Snooze","Send later","Customer profiles & history","Custom fields (up to 10)"],"minSeats":5,"contactSales":false,"includedLimits":{"users":"5","inboxes":"1","contacts":"100/mo","docs_sites":"1"}},{"free":false,"name":"Standard","summary":"$25/user/mo","features":["Multiple Inboxes","Live chat, Instagram, & Messenger","Multiple knowledge bases","One basic SLA policy","Basic workflows","Unlimited tags and saved replies","AI Inbox assistant","WhatsApp messaging","Saved replies","Views","Snooze","Send later"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":25,"period":"month","currency":"USD"}],"description":"For growing teams looking to automate more tasks and move beyond email","contactSales":false,"includedLimits":{"users":"25","inboxes":"2 (additional $10/mo)","contacts":"Unlimited"}},{"free":false,"name":"Plus","summary":"$45/user/mo","features":["Everything in Standard","Advanced workflows","Two advanced SLA policies","Unlimited AI Drafts","Round robin routing","Salesforce, Jira, and HubSpot integrations","Internal teams","Group conversations by company"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":45,"period":"month","currency":"USD"}],"description":"For teams managing higher volume and complexity across multiple channels","contactSales":false,"includedLimits":{"users":"50","inboxes":"5 (additional $10/mo)","light_users":"25"}},{"free":false,"name":"Pro","summary":"$75/user/mo","features":["Everything in Plus","Unlimited workflows","Unlimited SLA policies","Multiple routing types","SSO/SAML","HIPAA compliance","Dedicated onboarding specialist","Strategic account manager","Preferred pricing on Aircall"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":75,"period":"month","currency":"USD"}],"description":"For teams that need the highest level of scale and security","contactSales":true,"includedLimits":{"users":"Unlimited (minimum 10)","inboxes":"10 (additional $10/mo)","light_users":"50"}}],"addOns":[{"name":"AI Answers","components":[{"per":{"qty":1,"unit":"resolution"},"kind":"metered","amount":0.75,"currency":"USD"}]}],"summary":"From $25/user/mo (Standard). Free tier includes 5 users, 1 inbox. 3-month free trial for AI Answers add-on.","currency":"USD","freeTier":true,"sourceUrl":"https://www.helpscout.com","retrievedAt":"2026-08-03T11:46:20.369Z","startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://front.com/security | https://www.helpscout.com/blog/trust-ai-and-customer-service/ |

## Capabilities (Customer Support)

| Capability | Front | Help Scout |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✗ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✗ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✗ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T17:18:37.790Z. "-" = undocumented, not absent.*