# Frill vs UserVoice

**Leader by vioscaleAI score:** Frill

| Attribute | Frill | UserVoice |
|---|---|---|
| **vioscaleAI score** | 56.9 (52% (medium)) | 43.4 (57% (medium)) |
| content.faq | `[{"answer":"Frill consolidates product communication by combining release notes, user feedback collection through surveys, and public roadmap sharing in a single workspace. It helps teams streamline how they document updates and maintain visibility with users. It is indexed under Customer Feedback.","source":"https://frill.co","question":"What is Frill?","confidence":0.6},{"answer":"Frill is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Startup, Business, Growth and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://frill.co/pricing","question":"How much does Frill cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Frill. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://frill.co/pricing","question":"What platforms does Frill support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Frill, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://frill.co/pricing","question":"Can Frill be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Frill, including Slack, Zendesk, Intercom, Help Scout, Claude, ChatGPT, Cursor and Okta, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://frill.co/pricing","question":"What does Frill integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Frill. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Frill not holding them. Always confirm compliance directly before you rely on it.","source":"https://frill.co/pricing","question":"What security certifications does Frill have?","confidence":0.6},{"answer":"Frill is available in the United States and the United Kingdom. Its primary markets are the United States and the United Kingdom.","source":"https://frill.co","question":"Where is Frill available?","confidence":0.75}]` | `[{"answer":"A feature request management system that collects customer requests, automatically deduplicates them, prioritizes them based on customer revenue impact, and helps teams track progress through a clear lifecycle from submission to shipment. It is indexed under Customer Feedback.","source":"https://www.uservoice.com","question":"What is UserVoice?","confidence":0.6},{"answer":"UserVoice does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.uservoice.com","question":"How much does UserVoice cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to UserVoice. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.uservoice.com","question":"What platforms does UserVoice support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for UserVoice, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.uservoice.com","question":"Can UserVoice be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for UserVoice, including Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps and Slack. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.uservoice.com","question":"What does UserVoice integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for UserVoice. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UserVoice not holding them. Always confirm compliance directly before you rely on it.","source":"https://uservoice.com/wcag-compliance","question":"What security certifications does UserVoice have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An integrated customer feedback management system that enables product teams to collect feedback through surveys, manage feature ideas and prioritization, publish public roadmaps, and coordinate announcements—all embedded directly within the product interface. | Aggregates customer feedback from multiple channels and uses artificial intelligence to help teams understand patterns, prioritize requests, and coordinate responses while maintaining connections between feedback and business outcomes. |
| features.capabilities | `{"public_roadmap":true,"chat_integration":true,"in_app_microsurvey":true,"embedded_web_widget":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true}` | `{"mobile_sdk":true,"soc2_type_ii":true,"public_roadmap":true,"crm_integration":true,"chat_integration":true,"embedded_web_widget":true,"public_upvote_board":true}` |
| integrations.count | 6 | 5 |
| integrations.list | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` | `[{"name":"Salesforce"},{"name":"Gong"},{"name":"Zendesk"},{"name":"Gainsight"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Slack"},{"name":"HubSpot","native":true,"category":"crm","direction":"inbound"},{"name":"Claude","native":true,"direction":"outbound"},{"name":"ChatGPT","native":true,"direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","GB"],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","summary":"Quote-based pricing; 30-day free trial available","freeTier":false,"sourceUrl":"https://www.uservoice.com","retrievedAt":"2026-09-04T21:37:57.595Z","freeTrialDays":30}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | quote |
| pricing.price_level | mid | unknown |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"PCI-DSS","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://uservoice.com/gdpr-compliance |

## Capabilities (Customer Feedback)

| Capability | Frill | UserVoice |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | ✓ | - |
| Embedded web widget | ✓ | ✓ |
| Mobile SDK | - | ✓ |
| Public upvote board | - | ✓ |
| Public roadmap | ✓ | ✓ |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | - | ✓ |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| Self host option | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:14:52.106Z. "-" = undocumented, not absent.*