# Frill vs Usersnap

| Attribute | Frill | Usersnap |
|---|---|---|
| **vioscaleAI score** | 56.9 (52% (medium)) | 55.2 (73% (medium)) |
| content.faq | `[{"answer":"Frill consolidates product communication by combining release notes, user feedback collection through surveys, and public roadmap sharing in a single workspace. It helps teams streamline how they document updates and maintain visibility with users. It is indexed under Customer Feedback.","source":"https://frill.co","question":"What is Frill?","confidence":0.6},{"answer":"Frill is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Startup, Business, Growth and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://frill.co/pricing","question":"How much does Frill cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Frill. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://frill.co/pricing","question":"What platforms does Frill support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Frill, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://frill.co/pricing","question":"Can Frill be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Frill, including Slack, Zendesk, Intercom, Help Scout, Claude, ChatGPT, Cursor and Okta, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://frill.co/pricing","question":"What does Frill integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Frill. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Frill not holding them. Always confirm compliance directly before you rely on it.","source":"https://frill.co/pricing","question":"What security certifications does Frill have?","confidence":0.6},{"answer":"Frill is available in the United States and the United Kingdom. Its primary markets are the United States and the United Kingdom.","source":"https://frill.co","question":"Where is Frill available?","confidence":0.75}]` | `[{"answer":"Usersnap helps product teams gather customer input through multiple collection methods, identify patterns and opportunities within that feedback, align stakeholders around key insights, and connect evidence to product decisions and outcomes. It is indexed under Customer Feedback.","source":"https://usersnap.com","question":"What is Usersnap?","confidence":0.6},{"answer":"Usersnap offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://wf.usersnap.com/pricing","question":"Is Usersnap free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Usersnap. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://wf.usersnap.com/pricing","question":"What platforms does Usersnap support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Usersnap, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://wf.usersnap.com/pricing","question":"Can Usersnap be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Usersnap, including Slack, Jira, Azure DevOps, Linear, Zendesk, Basecamp, Trello and Microsoft Teams, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://wf.usersnap.com/pricing","question":"What does Usersnap integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Usersnap. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Usersnap not holding them. Always confirm compliance directly before you rely on it.","source":"https://wf.usersnap.com/security","question":"What security certifications does Usersnap have?","confidence":0.7},{"answer":"Usersnap is available worldwide. The vendor is headquartered in Austria.","source":"https://wf.usersnap.com/pricing","question":"Where is Usersnap available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An integrated customer feedback management system that enables product teams to collect feedback through surveys, manage feature ideas and prioritization, publish public roadmaps, and coordinate announcements—all embedded directly within the product interface. | Usersnap centralizes visual feedback, microsurveys, support tickets, NPS/CSAT tracking, and feature requests from multiple sources into a single dashboard. It helps teams trace customer evidence from original feedback through decision-making to measurable outcomes, consolidating what would typically require three to five separate vendor relationships. |
| features.capabilities | `{"public_roadmap":true,"chat_integration":true,"in_app_microsurvey":true,"embedded_web_widget":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true}` | `{"mobile_sdk":true,"chat_integration":true,"in_app_microsurvey":true,"embedded_web_widget":true,"public_upvote_board":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true}` |
| integrations.count | 6 | 50 |
| integrations.list | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` | `[{"name":"Slack"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Linear"},{"name":"Zendesk"},{"name":"Basecamp"},{"name":"Trello"},{"name":"Microsoft Teams"},{"name":"Gong"},{"name":"Zoom"},{"name":"ServiceNow"},{"name":"PowerBI"},{"name":"Jira Product Discovery","native":true,"category":"product_management","direction":"bidirectional"},{"name":"Power BI","native":true,"category":"analytics","direction":"outbound"},{"name":"Webhooks","native":true,"direction":"bidirectional"},{"name":"Email","native":true,"category":"notification","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","GB"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free, includes 2 channels and 20 feedback items/month","features":["Feedback widgets with screen capture and annotation","Surveys","Browser extension","Dashboard access","5 team member slots"],"contactSales":false,"includedLimits":{"channels":"2","team_members":"5","feedback_items_per_month":"20"}},{"free":false,"name":"Premium","summary":"Primary paid plan; pricing not displayed","features":["All core features","Mobile SDK for native feedback forms","Custom workflow statuses and Kanban boards","REST API access","2-way integrations with Jira, Azure DevOps, Linear","10 team member slots","Webhook custom integrations"],"contactSales":false,"includedLimits":{"team_members":"10"}},{"free":false,"name":"Enterprise","summary":"$7,000 - $30,000 annually; custom terms available","features":["Custom terms and configuration","Dedicated customer success manager","Team onboarding","One Data Processing Agreement","Single security review instead of multiple vendor reviews"],"commitment":"annual","contactSales":true}],"summary":"Free tier available. Premium plan pricing not shown on page. Enterprise contracts from $7K–$30K/year.","currency":"USD","freeTier":true,"sourceUrl":"https://wf.usersnap.com/pricing","retrievedAt":"2026-09-24T12:03:46.623Z","billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | - | 99.5 |
| security.certifications | - | `[{"name":"SOC 2","status":"active"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Frill | Usersnap |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | ✓ | ✓ |
| Embedded web widget | ✓ | ✓ |
| Mobile SDK | - | ✓ |
| Public upvote board | - | ✓ |
| Public roadmap | ✓ | - |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | ✓ | ✓ |
| CRM integration | - | - |
| Engineering ticket sync | ✓ | ✓ |
| Chat integration | ✓ | ✓ |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:10:42.653Z. "-" = undocumented, not absent.*