# Freshworks Freddy AI vs Voiceflow

**Leader by vioscaleAI score:** Voiceflow

| Attribute | Freshworks Freddy AI | Voiceflow |
|---|---|---|
| **vioscaleAI score** | 70.1 (36% (low)) | 80.6 (72% (medium)) |
| content.faq | `[{"answer":"An AI-powered customer support platform that automatically handles inquiries across email, chat, and messaging, assists human agents with response suggestions and real-time translation, and provides dashboards to track support metrics and sentiment trends. It is indexed under AI Customer Support Agents.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What is Freshworks Freddy AI?","confidence":0.6},{"answer":"Freshworks Freddy AI is a paid product; published pricing starts at $5 per user per month. It is sold across 4 plans (Growth, Pro, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"How much does Freshworks Freddy AI cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshworks Freddy AI. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What platforms does Freshworks Freddy AI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshworks Freddy AI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"Can Freshworks Freddy AI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshworks Freddy AI, including Shopify, Stripe, PayPal and Wix. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What does Freshworks Freddy AI integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Freshworks Freddy AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshworks Freddy AI not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.freshworks.com/security/","question":"What security certifications does Freshworks Freddy AI have?","confidence":0.7},{"answer":"Freshworks Freddy AI is available worldwide. Its primary market is the United States.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"Where is Freshworks Freddy AI available?","confidence":0.5}]` | `[{"answer":"A cloud-based platform for building and managing AI conversational agents. Teams use Voiceflow to visually design agent workflows, integrate with multiple LLM providers and third-party services, and deploy agents for customer support automation and business process orchestration. It is indexed under No Code Agent Builders.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What is Voiceflow?","confidence":0.6},{"answer":"We have confirmed browser-based access to Voiceflow. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What platforms does Voiceflow support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Voiceflow, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.voiceflow.com/pricing","question":"Can Voiceflow be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Voiceflow, including OpenAI, Anthropic, Zapier, Shopify, ChatGPT, Telegram, Alexa and NetSuite, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What does Voiceflow integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Voiceflow. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Voiceflow not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.voiceflow.com/legal/security","question":"What security certifications does Voiceflow have?","confidence":0.7},{"answer":"Voiceflow is available worldwide. Its primary market is the United States.","source":"https://www.voiceflow.com/pricing","question":"Where is Voiceflow available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A web-based helpdesk solution that centralizes customer conversations across multiple channels, automates ticket routing and prioritization, and includes AI-powered reply suggestions and sentiment-based prioritization. Supports knowledge bases, SLA management, and live agent collaboration. | Voiceflow provides teams with visual tools to design and deploy AI agents that handle customer support conversations, integrate with existing business systems, and provide analytics on agent performance. Agents are built using workflows, language models, and custom integrations. |
| features.capabilities | `{"pricing_model":"per_human_agent_seat","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` | `{"soc2_type_ii":true,"deployment_model":"standalone_agnostic_ai_layer","architecture_model":"managed_cloud_saas","mit_or_apache_permissive_oss_license":false,"dynamic_mid_call_api_function_execution":true,"embeddable_iframe_or_chat_widget_export":true,"omnichannel_deployment_web_whatsapp_sms":true,"visual_drag_and_drop_node_canvas_builder":true,"multi_model_selection_openai_anthropic_local":true,"custom_api_tool_calling_and_webhook_execution":true,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true,"api_action_execution_for_refunds_and_order_updates":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 1,200 | 8 |
| integrations.list | `[{"name":"Shopify"},{"name":"Stripe"},{"name":"PayPal"},{"name":"Wix"}]` | `[{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Zapier"},{"name":"Shopify"},{"name":"ChatGPT"},{"name":"Telegram"},{"name":"Alexa"},{"name":"NetSuite"},{"name":"Salesforce"},{"name":"n8n","native":true,"category":"workflow_automation","direction":"bidirectional"},{"name":"Pinecone","native":true,"category":"knowledge_base","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"OpenSearch","native":true,"category":"search","direction":"bidirectional"},{"name":"Google","native":true,"direction":"inbound"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Airtable","native":true,"category":"data","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"data","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"outbound"},{"name":"Twilio","native":true,"category":"sms","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","components":[{"kind":"per_unit","unit":"seat","amount":5,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":119,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $5–$119 per agent/month, billed annually. 14-day free trial on Enterprise plan.","currency":"USD","freeTier":false,"sourceUrl":"https://www.freshworks.com/freshdesk/omni/pricing/","retrievedAt":"2026-10-02T16:17:54.975Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":5,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"hybrid","summary":"Free trial for agencies with transparent usage-based billing; custom enterprise pricing available.","freeTier":true,"sourceUrl":"https://www.voiceflow.com/pricing","retrievedAt":"2026-10-15T15:33:38.601Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | low |
| pricing.starting_price | `{"amount":5,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO/IEC 27001:2022","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.freshworks.com/security/ | https://www.voiceflow.com/legal/security |

## Capabilities (AI Customer Support Agents)

| Capability | Freshworks Freddy AI | Voiceflow |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Standalone agnostic AI layer |
| API action execution for refunds and order updates | - | ✓ |
| Brand tone guardrails and anti hallucination rules | ✓ | - |
| Live agent handoff with full conversation context | ✓ | - |
| Dynamic rag from help center and past tickets | ✓ | - |
| Omnichannel deployment web whatsapp SMS | ✓ | ✓ |
| Automated ticket tagging and sentiment routing | ✓ | - |
| Multi language auto translation without new models | ✓ | - |
| Analytics dashboard for deflection rate roi | ✓ | - |
| Pii redaction before LLM processing | ✓ | - |
| SOC2 type ii | - | ✓ |
| GDPR and CCPA customer data compliance | ✓ | - |
| Pricing model | Per human agent seat | - |

*Source: vioscaleAI. Generated 2026-10-16T19:19:49.735Z. "-" = undocumented, not absent.*