# Freshworks Freddy AI vs Tidio

| Attribute | Freshworks Freddy AI | Tidio |
|---|---|---|
| **vioscaleAI score** | 70.1 (36% (low)) | 73.9 (73% (medium)) |
| content.faq | `[{"answer":"An AI-powered customer support platform that automatically handles inquiries across email, chat, and messaging, assists human agents with response suggestions and real-time translation, and provides dashboards to track support metrics and sentiment trends. It is indexed under AI Customer Support Agents.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What is Freshworks Freddy AI?","confidence":0.6},{"answer":"Freshworks Freddy AI is a paid product; published pricing starts at $5 per user per month. It is sold across 4 plans (Growth, Pro, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"How much does Freshworks Freddy AI cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshworks Freddy AI. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What platforms does Freshworks Freddy AI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshworks Freddy AI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"Can Freshworks Freddy AI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshworks Freddy AI, including Shopify, Stripe, PayPal and Wix. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What does Freshworks Freddy AI integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Freshworks Freddy AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshworks Freddy AI not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.freshworks.com/security/","question":"What security certifications does Freshworks Freddy AI have?","confidence":0.7},{"answer":"Freshworks Freddy AI is available worldwide. Its primary market is the United States.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"Where is Freshworks Freddy AI available?","confidence":0.5}]` | `[{"answer":"A cloud-based customer service suite combining live chat, ticketing, and omnichannel inbox with an AI agent that can autonomously resolve customer inquiries using machine learning and support content analysis. It is indexed under Customer Support.","source":"https://www.tidio.com/pricing/","question":"What is Tidio?","confidence":0.6},{"answer":"Tidio offers a free tier, so you can start without paying. Paid plans start at $300 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.tidio.com/pricing/","question":"Is Tidio free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Tidio. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.tidio.com/pricing/","question":"What platforms does Tidio support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Tidio, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.tidio.com/pricing/","question":"Can Tidio be self-hosted?","confidence":0.6},{"answer":"We have confirmed 15 integrations for Tidio, including Instagram, Messenger, Shopify, WhatsApp, WordPress, Zapier, Zendesk and ActiveCampaign, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.tidio.com/pricing/","question":"What does Tidio integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Tidio. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Tidio not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.tidio.com/pricing/","question":"What security certifications does Tidio have?","confidence":0.6},{"answer":"Tidio is available worldwide. Its primary market is the United States.","source":"https://www.tidio.com/pricing/","question":"Where is Tidio available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A web-based helpdesk solution that centralizes customer conversations across multiple channels, automates ticket routing and prioritization, and includes AI-powered reply suggestions and sentiment-based prioritization. Supports knowledge bases, SLA management, and live agent collaboration. | A customer service platform that manages support interactions across live chat, email, and social media channels. Includes an AI agent for handling common customer questions, automation workflows for routine support tasks, and a ticketing system for organizing and routing customer requests. |
| features.capabilities | `{"pricing_model":"per_human_agent_seat","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"soc2_type_ii":true,"pricing_model":"flat_monthly","knowledge_base":true,"deployment_model":"native_helpdesk_platform_feature","automation_macros":true,"reporting_dashboards":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 1,200 | 120 |
| integrations.list | `[{"name":"Shopify"},{"name":"Stripe"},{"name":"PayPal"},{"name":"Wix"}]` | `[{"name":"Instagram"},{"name":"Messenger"},{"name":"Shopify"},{"name":"WhatsApp"},{"name":"WordPress"},{"name":"Zapier"},{"name":"Zendesk"},{"name":"ActiveCampaign"},{"name":"Adobe Commerce"},{"name":"Agile CRM"},{"name":"BigCommerce"},{"name":"Brevo"},{"name":"WooCommerce"},{"name":"Salesforce"},{"name":"OpenAPI"},{"name":"AWS Bedrock","native":true,"category":"cloud","direction":"bidirectional"},{"name":"AWS Lambda","native":true,"category":"cloud","direction":"bidirectional"},{"name":"AWS CloudWatch","native":true,"category":"monitoring","direction":"bidirectional"},{"name":"2Checkout","native":true,"category":"payments","direction":"bidirectional"},{"name":"ADP","native":true,"category":"hr","direction":"bidirectional"},{"name":"AWeber","native":true,"category":"email_marketing","direction":"bidirectional"},{"name":"Act-On","native":true,"category":"marketing_automation","direction":"bidirectional"},{"name":"Adaptive Insights","native":true,"category":"analytics","direction":"bidirectional"},{"name":"AdmitHub","native":true,"category":"education","direction":"bidirectional"},{"name":"Adobe Experience Manager","native":true,"category":"cms","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","components":[{"kind":"per_unit","unit":"seat","amount":5,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":119,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $5–$119 per agent/month, billed annually. 14-day free trial on Enterprise plan.","currency":"USD","freeTier":false,"sourceUrl":"https://www.freshworks.com/freshdesk/omni/pricing/","retrievedAt":"2026-10-02T16:17:54.975Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":5,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["live chat","ticketing","video calls","multichannel inbox","basic automation"],"description":"Forever free plan with core customer service features","contactSales":false},{"free":false,"name":"Customer Service","summary":"From $29/mo","features":["live chat","ticketing","automation","smart routing","priority support"],"components":[{"kind":"fixed","amount":29,"period":"month","currency":"USD"}],"description":"Paid plans with advanced team management and priority support","contactSales":false},{"free":false,"name":"Premium","summary":"$300/mo","features":["premium features","priority support","advanced team management"],"components":[{"kind":"fixed","amount":300,"period":"month","currency":"USD"}],"description":"Premium plan with advanced features and priority support","contactSales":false},{"free":false,"name":"Lyro AI Agent","summary":"50 free conversations, custom pricing per quota","features":["AI conversation handling","knowledge base integration","multilingual support","automated routing","context-aware responses"],"description":"AI agent for handling customer conversations with conversation quotas","contactSales":false}],"summary":"Free forever plan, paid plans from $29/mo, 7-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.tidio.com/pricing/","retrievedAt":"2026-10-02T16:18:45.278Z","freeTrialDays":7,"startingPrice":{"amount":29,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | `{"amount":5,"currency":"USD"}` | `{"amount":29,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | - | yes |
| security.certifications | - | `[{"name":"SOC 2","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.freshworks.com/security/ | https://www.tidio.com/security/ |

## Capabilities (AI Customer Support Agents)

| Capability | Freshworks Freddy AI | Tidio |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Native helpdesk platform feature |
| API action execution for refunds and order updates | - | ✓ |
| Brand tone guardrails and anti hallucination rules | ✓ | ✓ |
| Live agent handoff with full conversation context | ✓ | ✓ |
| Dynamic rag from help center and past tickets | ✓ | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ | ✓ |
| Automated ticket tagging and sentiment routing | ✓ | ✓ |
| Multi language auto translation without new models | ✓ | ✓ |
| Analytics dashboard for deflection rate roi | ✓ | ✓ |
| Pii redaction before LLM processing | ✓ | - |
| SOC2 type ii | - | ✓ |
| GDPR and CCPA customer data compliance | ✓ | ✓ |
| Pricing model | Per human agent seat | Flat monthly |

*Source: vioscaleAI. Generated 2026-10-15T23:09:21.883Z. "-" = undocumented, not absent.*