# Freshdesk vs Front

**Leader by vioscaleAI score:** Front

| Attribute | Freshdesk | Front |
|---|---|---|
| **vioscaleAI score** | 63.8 (42% (low)) | 74.3 (73% (medium)) |
| content.faq | `[{"answer":"A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations. It is indexed under Customer Support.","source":"https://freshdesk.com","question":"What is Freshdesk?","confidence":0.6},{"answer":"Freshdesk offers a free tier, so you can start without paying. Paid plans start at £15 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://freshdesk.com","question":"Is Freshdesk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshdesk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://freshdesk.com","question":"What platforms does Freshdesk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshdesk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://freshdesk.com","question":"Can Freshdesk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshdesk, including MCP-connected AI tools and apps, Slack, Freshcaller and Freshservice. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://freshdesk.com","question":"What does Freshdesk integrate with?","confidence":0.6}]` | `[{"answer":"An all-in-one customer support platform that automatically analyzes customer conversations to measure satisfaction and agent performance across email, chat, and other channels. It is indexed under Customer Support.","source":"https://front.com","question":"What is Front?","confidence":0.6},{"answer":"Front is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://front.com/pricing","question":"How much does Front cost?","confidence":0.6},{"answer":"Front supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://front.com/pricing","question":"What platforms does Front support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Front, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://front.com/pricing","question":"Can Front be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Front, including Slack, Dialpad, Salesforce, HubSpot, Jira, Asana, Office 365 and Gmail, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://front.com","question":"What does Front integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Front. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Front not holding them. Always confirm compliance directly before you rely on it.","source":"https://front.com/security","question":"What security certifications does Front have?","confidence":0.7},{"answer":"Front is available worldwide. Its primary market is the United States.","source":"https://front.com/pricing","question":"Where is Front available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer service platform that combines AI agents, team collaboration tools, and third-party app integrations to automate and enhance support operations. | Cloud-based customer service platform that unifies email, chat, SMS, and other communication channels with AI-powered automation and cross-team visibility, enabling teams to manage complex, multi-department support workflows at scale. |
| features.capabilities | `{"ai_agent":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"sla_routing":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 3 | 160 |
| integrations.list | `[{"name":"MCP-connected AI tools and apps"},{"name":"Slack","native":true,"category":"chat"},{"name":"Freshcaller","native":true},{"name":"Freshservice","native":true}]` | `[{"name":"Slack"},{"name":"Dialpad"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Asana"},{"name":"Office 365"},{"name":"Gmail"},{"name":"Aircall","native":false,"category":"voice","direction":"bidirectional"},{"name":"Twilio","native":false,"category":"communications","direction":"outbound"},{"name":"Email","native":true},{"name":"SMS","native":true},{"name":"WhatsApp","native":true,"category":"chat"},{"name":"Front Chat","native":true,"category":"chat"},{"name":"Claude","native":true},{"name":"OpenAI","native":true},{"name":"Sierra","native":true},{"name":"ChatGPT","native":false,"category":"ai"},{"name":"Chatra","native":false,"category":"crm"}]` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Growth","summary":"£15/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Ticketing & shared inbox","Customer portal & knowledge base","Out-of-the-box analytics & reporting","Threads & tasks","Roles & permissions"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"GBP"}],"description":"Launch AI-powered service over email","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Pro","summary":"£39/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Multilingual helpdesk","Custom dashboards & reporting","Intelligent routing","Multiple SLA policies","External collaborators"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"GBP"}],"description":"Scale AI-powered service across your business","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}},{"free":false,"name":"Enterprise","summary":"£67/agent/month billed annually","features":["Freddy AI Agent (first 500 sessions included)","Freddy AI Insights","Skill-based routing","Sandbox","Audit logs","Allowed domains & IP whitelisting"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":67,"period":"month","currency":"GBP"}],"description":"Deliver enterprise-grade, AI-powered service","contactSales":false,"includedLimits":{"ai_agent_sessions":"500"}}],"addOns":[{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":23,"period":"month","currency":"GBP"}]},{"name":"Additional AI Agent sessions","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":36,"currency":"GBP"}]},{"name":"Day passes","components":[{"kind":"fixed","amount":1.5,"currency":"GBP"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":65,"currency":"GBP"}]}],"summary":"From £15/agent/month billed annually. 14-day free trial.","currency":"GBP","freeTier":true,"sourceUrl":"https://freshdesk.com","retrievedAt":"2026-08-03T11:47:05.273Z","freeTrialDays":14,"startingPrice":{"amount":15,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$25/user/mo billed annually, up to 10 seats","features":["Shared inbox and ticketing","AI Topics and up to 10 automation rules","Basic analytics","No-code public knowledge base","AI add-ons available"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Essential capabilities to get started with single-channel support","contactSales":false,"includedLimits":{"channels":"up to 10 per license","automation_rules":"up to 10"}},{"free":false,"name":"Professional","summary":"$65/user/mo billed annually, up to 50 seats","features":["Omnichannel (email, SMS, social, etc.)","Macros and up to 20 automation rules","Advanced analytics","Multiple workspaces, SSO, and SCIM"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":65,"period":"month","currency":"USD"}],"description":"Enhanced automation and reporting for omnichannel support","contactSales":false,"includedLimits":{"channels":"up to 30 per license","automation_rules":"up to 20"}},{"free":false,"name":"Enterprise","summary":"$105/user/mo billed annually","features":["Unlimited rules and macros","Multi-language knowledge base","AI Copilot, QA, and CSAT included","Omnichannel (email, SMS, social, WhatsApp, etc.)","Shared inboxes","Ticketing system","Messaging & live chat","SSO, SCIM, and custom roles"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":105,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"channels":"up to 50 per license","automation_rules":"unlimited"}}],"addOns":[{"name":"AI Copilot","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart QA","components":[{"kind":"fixed","amount":10,"period":"month","currency":"USD"}]},{"name":"AI Agent / Autopilot","components":[{"per":{"qty":1,"unit":"request"},"kind":"metered","amount":0.05,"currency":"USD"}]},{"name":"Native WhatsApp Channel"},{"name":"API Rate Limit Increase","components":[{"kind":"fixed","amount":200,"period":"month","currency":"USD"}]}],"summary":"From $25/seat/mo billed annually. Free 14-day trial includes all Professional features.","currency":"USD","freeTier":true,"sourceUrl":"https://front.com/pricing","retrievedAt":"2026-10-05T12:35:33.488Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://front.com/security |

## Capabilities (Customer Support)

| Capability | Freshdesk | Front |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | - | ✓ |
| Omnichannel (email+chat+social+voice) | - | ✓ |
| Voice / telephony | - | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | - | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | - | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | - | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:02:59.369Z. "-" = undocumented, not absent.*