# Freshchat vs Qualified (Piper AI)

| Attribute | Freshchat | Qualified (Piper AI) |
|---|---|---|
| **vioscaleAI score** | 65 (34% (low)) | 42.5 (55% (medium)) |
| content.faq | `[{"answer":"Enables businesses to interact with website visitors and customers to support sales and customer success activities. It is indexed under Chatbots Marketing.","source":"https://www.freshworks.com/live-chat-software/","question":"What is Freshchat?","confidence":0.6},{"answer":"Freshchat offers a free tier, so you can start without paying. Paid plans start at $19 per agent per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Is Freshchat free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshchat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"What platforms does Freshchat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshchat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Can Freshchat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Freshchat, including Slack, Salesforce, Shopify, Jira, Five9 and Playvox. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"What does Freshchat integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Freshchat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshchat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.freshworks.com/security/","question":"What security certifications does Freshchat have?","confidence":0.7},{"answer":"Freshchat is available worldwide. Its primary markets are the United States, the United Kingdom, Germany, France, the Netherlands and India. The vendor is headquartered in the United States.","source":"https://www.freshworks.com/live-chat-software/pricing/","question":"Where is Freshchat available?","confidence":0.75}]` | `[{"answer":"An autonomous AI sales development representative that engages website visitors, sends targeted email sequences, and books meetings to convert inbound prospects into qualified opportunities without expanding SDR headcount. It is indexed under AI Sdr Sales Agents.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"What is Qualified (Piper AI)?","confidence":0.6},{"answer":"Qualified (Piper AI) does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"How much does Qualified (Piper AI) cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Qualified (Piper AI). That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"What platforms does Qualified (Piper AI) support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Qualified (Piper AI), so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"Can Qualified (Piper AI) be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Qualified (Piper AI), including Salesforce, Oracle Eloqua, Slack and LinkedIn. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.qualified.com/examples/pricing-page-concierge","question":"What does Qualified (Piper AI) integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Qualified (Piper AI). Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Qualified (Piper AI) not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.qualified.com/trust","question":"What security certifications does Qualified (Piper AI) have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer-facing platform that provides messaging, collaboration, custom workflows, and AI-powered features to help teams interact with customers across multiple channels. It emphasizes security, ease of use, and extensibility through integrations and custom applications. | An autonomous AI sales development representative that engages website visitors, sends targeted email sequences, and books meetings to convert inbound prospects into qualified opportunities without expanding SDR headcount. |
| features.capabilities | `{"generative_ai_llm_response_engine":true,"whatsapp_facebook_messenger_social_sync":true}` | `{"iso_27001":false,"soc2_type_ii":true,"deployment_model":"feature_of_broader_sales_platform","salesforce_hubspot_crm_sync":true,"slack_ms_teams_rep_alerting":true,"crm_ownership_based_routing_logic":true,"generative_ai_llm_response_engine":true,"automated_meeting_calendar_booking":true,"clearbit_zoominfo_ip_enrichment_sync":false,"live_human_sales_rep_handoff_routing":true,"visual_no_code_dialogue_tree_builder":false,"human_in_the_loop_draft_approval_mode":true,"gdpr_and_ccpa_prospect_data_compliance":true,"whatsapp_facebook_messenger_social_sync":false,"playbook_based_guardrails_for_brand_tone":true,"deliverability_and_spam_reputation_warmup":false,"waterfall_data_enrichment_for_email_finding":true,"web_scraping_and_linkedin_profile_ingestion":false,"multi_channel_sequencing_email_and_linkedin_dm":true,"two_way_crm_sync_to_prevent_duplicate_outreach":true,"meeting_booking_via_native_calendar_integration":true,"autonomous_inbox_reply_handling_and_objection_rebuttals":true}` |
| integrations.count | 1,200 | 21 |
| integrations.list | `[{"name":"Slack"},{"name":"Salesforce"},{"name":"Shopify"},{"name":"Jira"},{"name":"Five9"},{"name":"Playvox"}]` | `[{"name":"Salesforce"},{"name":"Oracle Eloqua"},{"name":"Salesforce AppExchange"},{"name":"Salesforce CRM"},{"name":"Slack","native":true,"category":"chat","direction":"outbound"},{"name":"LinkedIn","native":true,"category":"advertising","direction":"outbound"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":["US","DE","NL","FR","GB","IN"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free for up to 10 agents","features":["Chat widget on website and mobile apps","Shared team inbox","Email integration","Roles and permissions","Freddy AI Agent (first 500 sessions)"],"minSeats":1,"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"Basic chat support for small teams","contactSales":false,"includedLimits":{"agents":"up to 10"}},{"free":false,"name":"Growth","summary":"$19/agent/month billed annually","features":["All Free features plus:","Social media messengers (Facebook, Instagram)","SMS and messaging (WhatsApp, Line, Google Business Messages)","Freddy AI Agent","Reports and dashboards"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"description":"Expanded channel support with AI assistance","contactSales":false},{"free":false,"name":"Pro","summary":"$49/agent/month billed annually. Most Popular.","features":["All Growth features plus:","Multilingual support (45+ languages)","Custom dashboards and reporting","Intelligent routing","Multiple SLA policies","Agent availability dashboard","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":49,"period":"month","currency":"USD"}],"description":"Advanced automation and intelligent routing","contactSales":false},{"free":false,"name":"Enterprise","summary":"$79/agent/month billed annually","features":["All Pro features plus:","Skill-based ticket routing","Audit logs","JWT authentication","IP whitelisting and domain restrictions","Freddy AI Copilot"],"commitment":"annual","components":[{"kind":"per_unit","unit":"agent","amount":79,"period":"month","currency":"USD"}],"description":"Advanced security and compliance controls","contactSales":false}],"addOns":[{"name":"Freddy AI Agent (beyond included sessions)","components":[{"per":{"qty":100,"unit":"sessions"},"kind":"metered","amount":49,"currency":"USD"}]},{"name":"Freddy AI Copilot","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD"}]},{"name":"Day passes","components":[{"kind":"one_time","amount":2,"currency":"USD"},{"kind":"one_time","amount":7,"currency":"USD"},{"kind":"one_time","amount":12,"currency":"USD"}]},{"name":"Connector app tasks","components":[{"per":{"qty":5000,"unit":"tasks"},"kind":"metered","amount":80,"currency":"USD"}]},{"name":"Freshcaller voice","components":[{"kind":"per_unit","unit":"agent","amount":15,"period":"month","currency":"USD"}]}],"summary":"From $19/agent/month (annual billing). Free tier available for up to 10 agents with 14-day trial.","currency":"USD","freeTier":true,"sourceUrl":"https://www.freshworks.com/live-chat-software/pricing/","retrievedAt":"2026-08-18T12:50:27.485Z","freeTrialDays":14,"startingPrice":{"amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","plans":[{"free":false,"name":"Premier","features":["1 SDR agent profile","Multi-modal agent (text, voice, video)","Agentic website conversations","Agentic email conversations","Meeting booking","Multi-language support","AI SDR Agent Studio","Agent Spotlight","Account Segmentation with Waterfall Enrichment","Integrations with Salesforce CRM and 20+ systems","Qualified Reporting and Analytics","Salesforce Reporting and Analytics","Advanced Conversation, Email, and Meeting Routing","Automated Workflow Actions and Notifications in Third Party Systems"],"description":"All of the basics to scale inbound pipeline generation with an SDR agent","contactSales":true,"includedLimits":{"web_sessions":"250K/mo","email_contacts":"2.5K/mo"}},{"free":false,"name":"Enterprise","features":["Everything in Premier","Agent handoff","MCP and API access","Salesforce sandbox"],"description":"Expand program with increased capacity and capabilities for complex sales motions","contactSales":true,"includedLimits":{"web_sessions":"2M/mo","email_contacts":"10K/mo"}},{"free":false,"name":"Ultimate","features":["Everything in Enterprise","Multiple agent profiles","High volume contact databases","Dedicated IP address"],"description":"Scale SDR agent with infrastructure built for enterprise-wide deployment","contactSales":true,"includedLimits":{"web_sessions":"5M/mo","email_contacts":"24K/mo"}}],"freeTier":false,"sourceUrl":"https://www.qualified.com/pricing","retrievedAt":"2026-10-13T11:18:27.527Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | mid | unknown |
| pricing.transparent | yes | no |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.freshworks.com/security/ | - |

## Capabilities (Chatbots Marketing)

| Capability | Freshchat | Qualified (Piper AI) |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | - | ✗ |
| Automated meeting calendar booking | - | ✓ |
| Live human sales rep handoff routing | - | ✓ |
| CRM ownership based routing logic | - | ✓ |
| Clearbit zoominfo ip enrichment sync | - | ✗ |
| Whatsapp facebook messenger social sync | ✓ | ✗ |
| Generative AI LLM response engine | ✓ | ✓ |
| Salesforce hubspot CRM sync | - | ✓ |
| Slack ms teams rep alerting | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✗ |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:15:26.553Z. "-" = undocumented, not absent.*