# Folk vs Salesforce

**Leader by vioscaleAI score:** Salesforce

| Attribute | Folk | Salesforce |
|---|---|---|
| **vioscaleAI score** | 58.3 (71% (medium)) | 69.7 (73% (medium)) |
| adoption.stackoverflow_questions | - | 60,000 |
| content.faq | `[{"answer":"Sales CRM for tracking contacts and sales opportunities. Integrates with email, messaging, and automation platforms to streamline workflows and provide mobile access. It is indexed under CRM Software.","source":"https://www.folk.app","question":"What is Folk?","confidence":0.6},{"answer":"Folk is a paid product; published pricing starts at $30 per member per month. It is sold across 2 plans (Standard and Premium). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.folk.app/articles/attio-crm-pricing","question":"How much does Folk cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Folk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.folk.app","question":"What platforms does Folk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Folk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.folk.app/articles/attio-crm-pricing","question":"Can Folk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 34 integrations for Folk, including Gmail, Outlook, Google Calendar, Google Contacts, LinkedIn, Sales Navigator, WhatsApp and Zapier, plus 26 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.folk.app","question":"What does Folk integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 for Folk. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Folk not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.folk.app","question":"What security certifications does Folk have?","confidence":0.48},{"answer":"Folk is available worldwide. Its primary market is the United States.","source":"https://www.folk.app/articles/attio-crm-pricing","question":"Where is Folk available?","confidence":0.5}]` | `[{"answer":"Salesforce is a cloud-based customer relationship management (CRM) platform that helps organizations manage sales, service, marketing, and commerce operations. It is designed primarily for mid-market and enterprise businesses across various industries, though smaller companies can also use its offerings through free trials or lower-cost editions.","source":"https://www.salesforce.com/products/what-is-salesforce/","question":"What is Salesforce and who is it designed for?","confidence":0.95},{"answer":"Salesforce's primary products include Sales Cloud (for sales team management), Service Cloud (for customer support and service), Commerce Cloud (for e-commerce), Marketing Cloud (for customer marketing), Platform (for custom application development), and Einstein Analytics (for business intelligence). Each product can be used independently or integrated together.","source":"https://www.salesforce.com/products/","question":"What are Salesforce's core products?","confidence":0.95},{"answer":"Salesforce is proprietary, commercial software. It is not open-source. The platform operates on a closed-source model where Salesforce controls all development, updates, and source code.","source":"https://www.salesforce.com/company/about/","question":"Is Salesforce open-source or commercial software?","confidence":0.98},{"answer":"Salesforce is deployed exclusively as a cloud-based software-as-a-service (SaaS) platform. Users access it through web browsers or mobile applications; there is no on-premises or self-hosted deployment option. Salesforce maintains and updates all infrastructure and servers.","source":"https://help.salesforce.com/s/article/000326486","question":"How is Salesforce deployed and accessed?","confidence":0.97},{"answer":"Salesforce operates a tiered subscription pricing model with a free tier (limited trial or Essentials edition), followed by multiple paid plans at increasing feature levels (typically Professional, Enterprise, and Unlimited editions). Pricing varies by product and the number of users, with per-user-per-month subscription costs.","source":"https://www.salesforce.com/products/pricing/","question":"What is Salesforce's pricing model?","confidence":0.94},{"answer":"Salesforce supports Apex (a proprietary Java-like language for server-side development), JavaScript, and Lightning Web Components for custom development. It provides REST and SOAP APIs, and a built-in integrated development environment called Salesforce DX for developers building extensions and integrations.","source":"https://developer.salesforce.com/docs/atlas.en-us.api_rest.meta/api_rest/intro_what_is_rest_api.htm","question":"What programming languages and APIs does Salesforce support?","confidence":0.93},{"answer":"Leading alternatives to Salesforce include HubSpot (known for mid-market and SMB focus), Microsoft Dynamics 365 (part of the Microsoft ecosystem), Zoho CRM (competitive on pricing), Oracle NetSuite, and SAP. Selection depends on organization size, budget, industry requirements, and existing technology infrastructure.","source":"https://www.salesforce.com/competitors/","question":"What are common alternatives to Salesforce?","confidence":0.92},{"answer":"Salesforce integrates with hundreds of third-party applications and platforms through native connectors, APIs, and pre-built integration tools like Salesforce MuleSoft and AppExchange marketplace integrations. Common integrations include email platforms, ERP systems, accounting software, and business intelligence tools.","source":"https://appexchange.salesforce.com/","question":"What integrations does Salesforce offer?","confidence":0.93}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Folk is a web and mobile CRM platform that consolidates contacts, emails, conversations, and deals from multiple sources in one interface. It automates email workflows, generates AI summaries of interactions, and integrates with email providers, messaging apps, and business tools to reduce manual data entry. | A cloud-based sales platform that unifies lead and opportunity management, automates workflows, and provides AI-powered insights to help sales teams close deals faster. It includes built-in email sync, forecasting, and customizable sales processes. |
| features.capabilities | `{"api_access":true,"mobile_app":true,"forecasting":false,"lead_scoring":false,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` | `{"api_access":true,"mobile_app":true,"forecasting":true,"lead_scoring":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` |
| integrations.count | 18 | 18 |
| integrations.list | `[{"name":"Gmail"},{"name":"Outlook"},{"name":"Google Calendar"},{"name":"Google Contacts"},{"name":"LinkedIn"},{"name":"Sales Navigator"},{"name":"WhatsApp"},{"name":"WhatsApp Business"},{"name":"Zapier"},{"name":"Make"},{"name":"OpenAI"},{"name":"ChatGPT"},{"name":"Perplexity"},{"name":"Clearbit"},{"name":"Apollo"},{"name":"Prospeo"},{"name":"Dropcontact"},{"name":"Datagma"},{"name":"PeopleDataLabs"},{"name":"Salesforge"},{"name":"Lemlist"},{"name":"La Growth Machine"},{"name":"KrispCall"},{"name":"Allo"},{"name":"Reached"},{"name":"Quo"},{"name":"tldv"},{"name":"Fireflies"},{"name":"Pandadoc"},{"name":"Google Meet"},{"name":"TikTok"},{"name":"Instagram"},{"name":"Facebook"},{"name":"X"},{"name":"CSV Import"},{"name":"folk API"},{"name":"Make.com","native":false,"category":"automation","direction":"bidirectional"},{"name":"Slack","native":true,"category":"messaging","direction":"inbound"}]` | `[{"name":"Slack"},{"name":"Tableau"},{"name":"MuleSoft"},{"name":"CRM Analytics"},{"name":"Data 360"},{"name":"Tableau Exchange"},{"name":"Salesforce CLI"},{"name":"Embedded Analytics"},{"name":"Data Pipelines"},{"name":"SOQL Builder"},{"name":"Code Analyzer"},{"name":"Event Monitoring"},{"name":"Platform Encryption"},{"name":"Field Audit Trail"},{"name":"Shield"},{"name":"Data Mask & Seed"},{"name":"Backup & Recover"},{"name":"Hyperforce"},{"name":"Outlook","native":true,"category":"email","direction":"inbound"},{"name":"Gmail","native":true,"category":"email","direction":"inbound"},{"name":"Stripe","native":false,"category":"payments"},{"name":"AgentExchange","native":true,"category":"apps","direction":"bidirectional"},{"name":"Agentforce","native":true,"direction":"bidirectional"},{"name":"Experience Cloud","native":true,"direction":"bidirectional"},{"name":"WhatsApp","native":true,"category":"chat","direction":"outbound"},{"name":"Okta","native":false,"category":"identity","direction":"inbound"},{"name":"CrowdStrike","native":false,"category":"security","direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","GB","AU","JP","SE"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$30/member/mo billed monthly, $24/member/mo billed annually","components":[{"kind":"per_unit","unit":"member","amount":30,"period":"month","currency":"USD"}],"description":"Startups and small teams that need a simple CRM for contacts, pipelines, outreach, and collaboration.","contactSales":false},{"free":false,"name":"Premium","summary":"$60/member/mo billed monthly, $48/member/mo billed annually","components":[{"kind":"per_unit","unit":"member","amount":60,"period":"month","currency":"USD"}],"description":"Growing sales, partnerships, and recruiting teams that need advanced features.","contactSales":false}],"summary":"From $24/member/mo (annual) or $30/member/mo (monthly). Two tiers.","currency":"USD","freeTier":false,"sourceUrl":"https://www.folk.app/articles/attio-crm-pricing","retrievedAt":"2026-08-14T09:23:13.728Z","startingPrice":{"amount":30,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD/user/month","features":["Lead, Account, Contact, and Opportunity Management","Built-in Sales Flows and Lead Routing","AI Automatically Syncs Emails, Events, and Contacts","Dynamic Email Marketing and Analytics","Slack included"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"All-in-one CRM for small businesses with sales, service, marketing, and commerce tools","contactSales":false},{"free":false,"name":"Pro Suite","features":["Everything in Starter Plus","Greater Customization and Automation","Sales Quoting and Forecasting"],"commitment":"annual","description":"Flexible CRM suite with increased customization and automation","contactSales":true},{"free":false,"name":"Core","features":["Advanced Forecast & Pipeline Management","Agentforce: Pipeline Management","Agentforce: Sales Emails","Lead Scoring","Deal Insights","Slack Business+","Tableau","Conversation Intelligence","APIs"],"commitment":"annual","description":"Advanced CRM for sales teams with AI and automation","contactSales":true},{"free":false,"name":"Advanced","features":["Enhanced security","Slack Enterprise+","Sales Planning","Sales Programs"],"commitment":"annual","description":"Enhanced security tier for sales teams","contactSales":true},{"free":false,"name":"Max","features":["Salesforce Spiff","Sales Planning","Sales Programs","Incentive Compensation Management","Salesforce Maps","Tableau Next","Slack Enterprise+"],"commitment":"annual","description":"Premium edition with all advanced features","contactSales":true}],"addOns":[{"name":"Slack Enterprise+","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}]},{"name":"Premier Support"}],"summary":"From $25 USD/user/month. Free 30-day trial available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-05T11:12:18.822Z","freeTrialDays":30,"startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | no |
| release.cadence_days | - | 120 |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://www.salesforce.com/platform/security-center/ |

## Capabilities (CRM Software)

| Capability | Folk | Salesforce |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | ✗ | ✓ |
| **Communication** |  |  |
| Email sync & tracking | ✓ | ✓ |
| **Automation** |  |  |
| Marketing automation | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | ✗ | ✓ |
| **Access** |  |  |
| Native mobile app | ✓ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| Custom fields & objects | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:02:26.529Z. "-" = undocumented, not absent.*