# Fin by Intercom vs Freshworks Freddy AI

| Attribute | Fin by Intercom | Freshworks Freddy AI |
|---|---|---|
| **vioscaleAI score** | 65.5 (74% (medium)) | 70.1 (36% (low)) |
| content.faq | `[{"answer":"A customer service platform that merges AI-powered issue resolution with human agent tools, managing conversations across email, chat, phone, messaging, and social channels through a shared workspace where AI and agents collaborate and learn from each other. It is indexed under Chatbots Support.","source":"https://www.intercom.com/pricing","question":"What is Fin by Intercom?","confidence":0.6},{"answer":"Fin by Intercom offers a free tier, so you can start without paying. Paid plans start at $29 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.intercom.com/pricing","question":"Is Fin by Intercom free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Fin by Intercom. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.intercom.com/pricing","question":"What platforms does Fin by Intercom support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Fin by Intercom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.intercom.com/pricing","question":"Can Fin by Intercom be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Fin by Intercom, including Intercom Helpdesk, Salesforce Service Cloud, HubSpot Service Hub, Freshdesk, Freshchat, Slack, Jira and Discord, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.intercom.com/pricing","question":"What does Fin by Intercom integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Fin by Intercom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Fin by Intercom not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.intercom.com/security","question":"What security certifications does Fin by Intercom have?","confidence":0.6},{"answer":"Fin by Intercom is available worldwide. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in Ireland.","source":"https://www.intercom.com/pricing","question":"Where is Fin by Intercom available?","confidence":0.75}]` | `[{"answer":"An AI-powered customer support platform that automatically handles inquiries across email, chat, and messaging, assists human agents with response suggestions and real-time translation, and provides dashboards to track support metrics and sentiment trends. It is indexed under AI Customer Support Agents.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What is Freshworks Freddy AI?","confidence":0.6},{"answer":"Freshworks Freddy AI is a paid product; published pricing starts at $5 per user per month. It is sold across 4 plans (Growth, Pro, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"How much does Freshworks Freddy AI cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Freshworks Freddy AI. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What platforms does Freshworks Freddy AI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Freshworks Freddy AI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"Can Freshworks Freddy AI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Freshworks Freddy AI, including Shopify, Stripe, PayPal and Wix. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"What does Freshworks Freddy AI integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Freshworks Freddy AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Freshworks Freddy AI not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.freshworks.com/security/","question":"What security certifications does Freshworks Freddy AI have?","confidence":0.7},{"answer":"Freshworks Freddy AI is available worldwide. Its primary market is the United States.","source":"https://www.freshworks.com/freshdesk/omni/pricing/","question":"Where is Freshworks Freddy AI available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Unified helpdesk platform integrating human support agents with Fin, an AI agent that independently resolves customer inquiries across multiple channels. Includes ticket management, knowledge base, live chat, automation workflows, and analytics with extensive third-party integrations. | A web-based helpdesk solution that centralizes customer conversations across multiple channels, automates ticket routing and prioritization, and includes AI-powered reply suggestions and sentiment-based prioritization. Supports knowledge bases, SLA management, and live agent collaboration. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"tiered_subscription","deployment_model":"native_helpdesk_platform_feature","generative_ai_llm_answers":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"seamless_human_agent_escalation_handoff":true,"zendesk_salesforce_help_desk_integration":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"hallucination_guardrails_and_grounding_controls":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` | `{"pricing_model":"per_human_agent_seat","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 450 | 1,200 |
| integrations.list | `[{"name":"Intercom Helpdesk"},{"name":"Salesforce Service Cloud"},{"name":"HubSpot Service Hub"},{"name":"Freshdesk"},{"name":"Freshchat"},{"name":"Slack"},{"name":"Jira"},{"name":"Discord"},{"name":"Salesforce"},{"name":"Stripe"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Github","native":true,"category":"development"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Linear","native":true,"category":"project_management","direction":"inbound"},{"name":"Asana","native":true,"category":"project_management","direction":"inbound"},{"name":"Zendesk","native":false,"category":"helpdesk","direction":"inbound"},{"name":"Guru","native":true,"category":"knowledge_management","direction":"inbound"},{"name":"Confluence","native":false,"category":"knowledge_management","direction":"inbound"},{"name":"Notion","native":false,"category":"knowledge_management","direction":"inbound"},{"name":"Glean","native":true,"category":"ai_search","direction":"inbound"},{"name":"Sentry","native":true,"category":"error_tracking","direction":"inbound"},{"name":"Slite","native":true,"category":"knowledge_management","direction":"inbound"},{"name":"Attio","native":true,"category":"crm","direction":"inbound"},{"name":"Fullview","native":true,"category":"session_replay","direction":"inbound"},{"name":"Pendo","native":true,"category":"product_analytics","direction":"inbound"},{"name":"Fullstory","native":true,"category":"analytics","direction":"inbound"},{"name":"PostHog","native":false,"category":"analytics","direction":"inbound"},{"name":"Email","native":true,"category":"communications","direction":"bidirectional"},{"name":"SMS","native":true,"category":"communications","direction":"bidirectional"},{"name":"WhatsApp","native":true,"category":"communications","direction":"bidirectional"},{"name":"Phone","native":true,"category":"communications","direction":"bidirectional"},{"name":"Social Media","native":true,"category":"communications","direction":"inbound"}]` | `[{"name":"Shopify"},{"name":"Stripe"},{"name":"PayPal"},{"name":"Wix"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Essential","summary":"Price not disclosed in provided materials","features":["Fin AI Agent","Shared inbox","Ticketing system","Public help center","Automation tools"],"description":"Customer support for individuals, startups, and small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual Help Center","20 free Lite seats"],"components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"Multiple inboxes and advanced automation for growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20"}},{"free":false,"name":"Expert","summary":"$132/seat/month","features":["SSO & identity management","HIPAA support","Service level agreements (SLAs)","Multibrand Messenger/Help Center","50 free Lite seats"],"components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"Enterprise security and compliance features for large teams","contactSales":false,"includedLimits":{"lite_seats":"50"}}],"addOns":[{"name":"Fin AI Agent","components":[{"per":{"qty":1,"unit":"outcome"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Copilot (AI Assistant per agent)","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD","commitment":"annual"},{"kind":"per_unit","unit":"agent","amount":35,"period":"month","currency":"USD"}]},{"name":"Pro (Advanced AI + Operator)","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"SMS"},{"name":"WhatsApp"},{"name":"Email Campaigns"},{"name":"Phone Support"}],"summary":"From $85/seat/month for base plans. Fin at $0.99 per resolved outcome. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.intercom.com/pricing","retrievedAt":"2026-10-02T16:22:48.667Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":85,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Growth","components":[{"kind":"per_unit","unit":"seat","amount":5,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Pro","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":29,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":119,"period":"month","currency":"USD"}],"contactSales":false}],"summary":"From $5–$119 per agent/month, billed annually. 14-day free trial on Enterprise plan.","currency":"USD","freeTier":false,"sourceUrl":"https://www.freshworks.com/freshdesk/omni/pricing/","retrievedAt":"2026-10-02T16:17:54.975Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":5,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":85,"currency":"USD"}` | `{"amount":5,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | 99.8 | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"AIUC-1","status":"active"},{"name":"ISO 27701","status":"active"}]` | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://www.intercom.com/security | https://www.freshworks.com/security/ |

## Capabilities (AI Customer Support Agents)

| Capability | Fin by Intercom | Freshworks Freddy AI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Native helpdesk platform feature |
| API action execution for refunds and order updates | - | - |
| Brand tone guardrails and anti hallucination rules | ✓ | ✓ |
| Live agent handoff with full conversation context | ✓ | ✓ |
| Dynamic rag from help center and past tickets | ✓ | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ | ✓ |
| Automated ticket tagging and sentiment routing | ✓ | ✓ |
| Multi language auto translation without new models | ✓ | ✓ |
| Analytics dashboard for deflection rate roi | ✓ | ✓ |
| Pii redaction before LLM processing | - | ✓ |
| SOC2 type ii | ✓ | - |
| GDPR and CCPA customer data compliance | ✓ | ✓ |
| Pricing model | tiered_subscription | Per human agent seat |

*Source: vioscaleAI. Generated 2026-10-16T19:29:26.154Z. "-" = undocumented, not absent.*