# FieldEdge vs Salesforce Field Service

**Leader by vioscaleAI score:** Salesforce Field Service

| Attribute | FieldEdge | Salesforce Field Service |
|---|---|---|
| **vioscaleAI score** | 42.7 (37% (low)) | 52.3 (57% (medium)) |
| content.faq | `[{"answer":"A cloud-based field service management system that centralizes technician scheduling and dispatch, enables mobile work order creation, tracks vehicle locations via GPS, and integrates payment processing and accounting synchronization to streamline service operations. It is indexed under Field Service Management Software.","source":"https://fieldedge.com/blog/hiring-pricing-field-service-resources-for-your-service-business/","question":"What is FieldEdge?","confidence":0.6},{"answer":"FieldEdge does not publish its prices. Pricing is quoted on request, across 3 plans (Select, Premier and Elite), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://fieldedge.com/","question":"How much does FieldEdge cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to FieldEdge. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://fieldedge.com/blog/hiring-pricing-field-service-resources-for-your-service-business/","question":"What platforms does FieldEdge support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for FieldEdge, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://fieldedge.com/blog/hiring-pricing-field-service-resources-for-your-service-business/","question":"Can FieldEdge be self-hosted?","confidence":0.6}]` | `[{"answer":"A cloud-based CRM platform for sales teams that combines lead, account, and opportunity tracking with AI-assisted automation, customization, and integrated productivity tools. It is indexed under Field Workforce Scheduling.","source":"https://www.salesforce.com/sales/pricing/","question":"What is Salesforce Field Service?","confidence":0.6},{"answer":"Salesforce Field Service is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Starter Suite, Pro Suite, Core and Advanced). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://www.salesforce.com/sales/pricing/","question":"How much does Salesforce Field Service cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Salesforce Field Service. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What platforms does Salesforce Field Service support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Salesforce Field Service, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.salesforce.com/sales/pricing/","question":"Can Salesforce Field Service be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Salesforce Field Service, including MuleSoft, Slack, Tableau, Data 360 and AgentExchange. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.salesforce.com/sales/pricing/","question":"What does Salesforce Field Service integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for Salesforce Field Service. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Salesforce Field Service not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","question":"What security certifications does Salesforce Field Service have?","confidence":0.7},{"answer":"Salesforce Field Service is available worldwide. Its primary market is the United States.","source":"https://www.salesforce.com/sales/pricing/","question":"Where is Salesforce Field Service available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based field service management system that centralizes technician scheduling and dispatch, enables mobile work order creation, tracks vehicle locations via GPS, and integrates payment processing and accounting synchronization to streamline service operations. | Salesforce is a cloud platform that unifies sales, service, marketing, and commerce functions. It enables organizations to manage customer data, automate business processes, and leverage AI-driven insights to improve decision-making and customer interactions across the enterprise. |
| features.capabilities | `{"quoting":true,"trade_focus":"general","work_orders":true,"gps_tracking":true,"dispatch_board":true,"target_segment":"smb","invoicing_payments":true,"accounting_integration":true,"quickbooks_two_way_accounting_sync":true,"gps_truck_tracking_and_technician_dispatch_board":true,"mobile_app_invoicing_and_field_credit_card_capture":true}` | `{"quoting":true,"work_orders":true,"dispatch_board":true,"deployment_archive":"standalone_enterprise_cloud","invoicing_payments":true,"accounting_integration":true}` |
| integrations.count | 40 | 6 |
| integrations.list | `[{"name":"QuickBooks"}]` | `[{"name":"MuleSoft"},{"name":"Slack"},{"name":"Tableau"},{"name":"Data 360"},{"name":"AgentExchange","native":true},{"name":"Okta","native":false,"direction":"inbound"},{"name":"CrowdStrike","native":false,"direction":"inbound"},{"name":"DigitSec","native":false,"direction":"inbound"}]` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Select","features":["Dashboard","Call booking","Work orders & jobs","Scheduling","Reporting","Replenishment","Tech time tracking","Basic dispatching","2 mobile app licenses","Invoices","Pricebook & flat rate pricing","Purchases","QuickBooks integration","Integrated payments","Single option quotes","Customer management","Customer history","SMS texting","Custom forms","Automated alerts","Reminders","Lead tracking","Basic service agreements"],"description":"Essential tools to help you run your business","contactSales":true},{"free":false,"name":"Premier","features":["All Select features","Performance & Commission","Advanced dispatching","4 mobile app licenses","10 Saved Reports","Multi-option quotes","Advanced service agreements","Prospect tracking"],"description":"Advanced tools for established multi-truck operations","contactSales":true},{"free":false,"name":"Elite","features":["All Premier features","6 mobile app licenses","Unlimited Saved Reports","Outbound Call Recording","Proposal Pro","MarketingEdge with 2-way Texting","Warehouse Inventory Management","Consumer Management Portal"],"description":"Comprehensive solutions for large-scale multi-truck companies","contactSales":true}],"addOns":[{"name":"Proposal Pro"},{"name":"MarketingEdge"},{"name":"Academy"},{"name":"Consumer Management Portal"}],"summary":"Custom pricing by plan. Contact sales for specific quotes.","freeTier":false,"sourceUrl":"https://fieldedge.com/","retrievedAt":"2026-08-04T08:42:03.033Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter Suite","summary":"$25 USD per user per month","features":["Lead, Account, Contact, and Opportunity Management","Automated Lead Routing","AI-powered Email and Event Synchronization","Email Marketing with Analytics","Integrated Slack Communication"],"commitment":"monthly","components":[{"kind":"fixed","amount":25,"period":"month","currency":"USD"}],"description":"Comprehensive CRM solution combining sales, service, marketing, and commerce tools for small businesses, bundled with Slack collaboration at no additional cost","contactSales":false}],"summary":"Starting at $25 USD per user per month; includes 30-day free trial","currency":"USD","freeTier":false,"sourceUrl":"https://www.salesforce.com/sales/pricing/","retrievedAt":"2026-10-07T15:30:02.276Z","freeTrialDays":30,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | mid |
| pricing.starting_price | - | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.status_page | yes | - |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.trust_center | - | https://www.salesforce.com/platform/security-center/ |

## Capabilities (Field Service Management Software)

| Capability | FieldEdge | Salesforce Field Service |
|---|:--:|:--:|
| **Core** |  |  |
| Trade focus | General / multi-trade | - |
| **Platform** |  |  |
| Mobile app with offline mode | - | - |
| Dispatch / scheduling board | ✓ | ✓ |
| Work-order management | ✓ | ✓ |
| **Quote-to-cash** |  |  |
| Quoting / estimates | ✓ | ✓ |
| Invoicing + in-field payments | ✓ | ✓ |
| **Operations** |  |  |
| GPS / fleet tracking | ✓ | - |
| Inventory / parts management | - | - |
| **Engagement** |  |  |
| Customer self-scheduling (online booking) | - | - |
| **Integrations** |  |  |
| Accounting integration (QuickBooks / Xero) | ✓ | ✓ |
| **Compliance** |  |  |
| PCI DSS compliant (payments) | - | - |
| SOC 2 Type II | - | - |
| **Pricing** |  |  |
| Pricing model | - | - |
| **Market** |  |  |
| Target segment | SMB / growing contractor | - |

*Source: vioscaleAI. Generated 2026-10-31T17:00:12.128Z. "-" = undocumented, not absent.*