# Fider vs Frill

| Attribute | Fider | Frill |
|---|---|---|
| **vioscaleAI score** | 52.5 (27% (low)) | 56.9 (52% (medium)) |
| content.faq | `[{"answer":"Enables product teams to compile user suggestions and measure which features their community values most through voting. It is indexed under Customer Feedback.","source":"https://www.fider.io/pricing","question":"What is Fider?","confidence":0.6},{"answer":"Fider offers a free tier, so you can start without paying. Paid plans start at $25 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.fider.io/pricing","question":"Is Fider free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Fider. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.fider.io/pricing","question":"What platforms does Fider support?","confidence":0.6},{"answer":"Yes. Fider can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.fider.io/pricing","question":"Can Fider be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Fider. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Fider not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.fider.io/legal/security-policy","question":"What security certifications does Fider have?","confidence":0.7},{"answer":"Fider is available worldwide. Its primary market is the United States.","source":"https://www.fider.io/pricing","question":"Where is Fider available?","confidence":0.5}]` | `[{"answer":"Frill consolidates product communication by combining release notes, user feedback collection through surveys, and public roadmap sharing in a single workspace. It helps teams streamline how they document updates and maintain visibility with users. It is indexed under Customer Feedback.","source":"https://frill.co","question":"What is Frill?","confidence":0.6},{"answer":"Frill is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Startup, Business, Growth and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://frill.co/pricing","question":"How much does Frill cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Frill. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://frill.co/pricing","question":"What platforms does Frill support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Frill, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://frill.co/pricing","question":"Can Frill be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Frill, including Slack, Zendesk, Intercom, Help Scout, Claude, ChatGPT, Cursor and Okta, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://frill.co/pricing","question":"What does Frill integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Frill. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Frill not holding them. Always confirm compliance directly before you rely on it.","source":"https://frill.co/pricing","question":"What security certifications does Frill have?","confidence":0.6},{"answer":"Frill is available in the United States and the United Kingdom. Its primary markets are the United States and the United Kingdom.","source":"https://frill.co","question":"Where is Frill available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A platform for collecting and managing user feedback, available as a hosted cloud service or as a free self-hosted deployment. | An integrated customer feedback management system that enables product teams to collect feedback through surveys, manage feature ideas and prioritization, publish public roadmaps, and coordinate announcements—all embedded directly within the product interface. |
| features.capabilities | `{"self_host_option":true,"public_upvote_board":true}` | `{"public_roadmap":true,"chat_integration":true,"in_app_microsurvey":true,"embedded_web_widget":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true}` |
| integrations.count | - | 6 |
| integrations.list | - | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Fider Cloud","description":"Fully managed cloud service with automatic updates and maintenance"},{"free":true,"name":"Self-Hosted","description":"Self-managed deployment on user's own infrastructure"}],"summary":"Fider Cloud (pricing not stated); Self-Hosted is free.","freeTier":true,"sourceUrl":"https://fider.io","retrievedAt":"2026-09-24T12:34:28.655Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | mid |
| pricing.starting_price | `{"amount":25,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.soc2 | - | yes |

## Capabilities (Customer Feedback)

| Capability | Fider | Frill |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | ✓ |
| Embedded web widget | - | ✓ |
| Mobile SDK | - | - |
| Public upvote board | ✓ | - |
| Public roadmap | - | ✓ |
| Review aggregation | - | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | ✓ |
| CRM integration | - | - |
| Engineering ticket sync | - | ✓ |
| Chat integration | - | ✓ |
| SOC2 type ii | - | - |
| Self host option | ✓ | - |

*Source: vioscaleAI. Generated 2026-10-16T20:51:31.629Z. "-" = undocumented, not absent.*