# Element vs RingCentral

**Leader by vioscaleAI score:** RingCentral

| Attribute | Element | RingCentral |
|---|---|---|
| **vioscaleAI score** | 49.4 (72% (medium)) | 75.8 (72% (medium)) |
| content.faq | `[{"answer":"A Matrix-based messaging and collaboration solution for organizations to independently host secure, end-to-end encrypted communications infrastructure, with deployment options ranging from cloud to air-gapped environments. It is indexed under Collaboration Software.","source":"https://element.io/de/pricing","question":"What is Element?","confidence":0.6},{"answer":"Element does not publish its prices. Pricing is quoted on request, across 3 plans (Community, Enterprise and Sovereign), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://element.io/fr/pricing","question":"How much does Element cost?","confidence":0.6},{"answer":"Element supports the web, Windows, macOS, Linux, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://element.io/de/pricing","question":"What platforms does Element support?","confidence":0.6},{"answer":"Yes. Element can be deployed cloud / SaaS, on-premise, air-gapped and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://element.io/de/pricing","question":"Can Element be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Element, including Jitsi, Etherpad, Grafana, Google Calendar, Spotify, YouTube, EtherCalc and TradingView, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://element.io/de/pricing","question":"What does Element integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001 and GDPR for Element. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Element not holding them. Always confirm compliance directly before you rely on it.","source":"https://element.io/de/security/security-hall-of-fame","question":"What security certifications does Element have?","confidence":0.7},{"answer":"Element is available worldwide. Its primary markets are the United Kingdom, Germany, France and the United States. The vendor is headquartered in the United Kingdom.","source":"https://element.io/fr/pricing","question":"Where is Element available?","confidence":0.75}]` | `[{"answer":"A cloud-based solution combining phone, messaging, video meetings, and intelligent contact center tools to automate and manage customer interactions and internal team communications. It is indexed under Collaboration Software.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What is RingCentral?","confidence":0.6},{"answer":"RingCentral offers a free tier, so you can start without paying. Paid plans start at $20 per user per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.ringcentral.com","question":"Is RingCentral free?","confidence":0.6},{"answer":"RingCentral supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What platforms does RingCentral support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for RingCentral, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Can RingCentral be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for RingCentral, including Salesforce, HubSpot, Zendesk, Microsoft Teams, Google Workspace, Bullhorn, Netsuite and ServiceNow, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"What does RingCentral integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for RingCentral. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as RingCentral not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.ringcentral.com/ie/en/legal/trust-center/security/agreements.html","question":"What security certifications does RingCentral have?","confidence":0.7},{"answer":"RingCentral is available worldwide. Its primary markets are the United States, Canada, Australia, the United Kingdom, Germany and France.","source":"https://www.ringcentral.com/au/en/pricing/contact-center.html","question":"Where is RingCentral available?","confidence":0.75}]` |
| deployment.options | `{"air_gapped":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A secure messaging and video conferencing system that prioritizes data control and independence by enabling organizations to self-host their communications infrastructure on open standards. | A communication platform enabling businesses to automate and analyze customer interactions through AI-powered voice, messaging, and video capabilities. It helps organizations manage communications, improve customer satisfaction, and gain insights from customer interactions at scale. |
| features.capabilities | `{"hosting":"both","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"whiteboard":true,"e2e_encryption":true,"screen_sharing":false,"video_meetings":true,"app_marketplace":true,"max_participants":"unlimited","compliance_controls":true,"guest_external_access":true}` | `{"hosting":"cloud","sso_scim":true,"free_tier":true,"messaging":true,"api_access":true,"screen_sharing":true,"video_meetings":true,"app_marketplace":true,"max_participants":"up to 300 participants","compliance_controls":true,"guest_external_access":true,"recording_transcription":"recording_ai_notes"}` |
| integrations.count | 16 | 500 |
| integrations.list | `[{"name":"Jitsi"},{"name":"Etherpad"},{"name":"Grafana"},{"name":"Google Calendar"},{"name":"Spotify"},{"name":"YouTube"},{"name":"EtherCalc"},{"name":"TradingView"},{"name":"Github"},{"name":"Gitlab"},{"name":"JIRA"},{"name":"RSS"},{"name":"Webhooks"},{"name":"LDAP","native":true,"category":"auth","direction":"bidirectional"},{"name":"SCIM","native":true,"category":"auth","direction":"bidirectional"},{"name":"OIDC","native":true,"category":"auth","direction":"bidirectional"},{"name":"OAuth","native":true,"category":"auth","direction":"bidirectional"}]` | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"Microsoft Teams"},{"name":"Google Workspace"},{"name":"Bullhorn"},{"name":"Netsuite"},{"name":"ServiceNow"},{"name":"Sugar CRM"},{"name":"Dynamics"},{"name":"Microsoft 365","native":true,"category":"productivity"},{"name":"ChatGPT"},{"name":"Claude"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","DE","FR","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","CA","AU","GB","DE","FR","IT","ES","PT","SG"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"mac":true,"web":true,"linux":true,"android":true,"windows":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Community","summary":"Free, self-hosted edition for up to 100 users","features":["Free frontend and backend","Self-hosted community server"],"description":"Self-hosted community edition for small-scale deployment","contactSales":false,"includedLimits":{"users":"up to 100"}},{"free":false,"name":"Pro","summary":"Professional server with per-seat/month pricing","features":["Professional home server with dynamic scaling","90% resource savings vs Community","Advanced security advisory","Level 3 support with SLA","Long-term support (LTS)","LDAP and SCIM integration","OIDC/SSO authentication","Audit and compliance reporting","Air-gapped deployment support","Kubernetes/Helm charts","White-label mobile app","Custom branding","Extended room management","Content analysis and DLP support"],"description":"Professional home server with advanced performance and compliance features","contactSales":false}],"summary":"Free community version. Pro version billed per seat per month.","freeTier":true,"sourceUrl":"https://element.io/fr/pricing","retrievedAt":"2026-09-18T12:32:28.076Z","billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Core","summary":"$20/user/month (billed annually)","features":["Unlimited domestic calling","On-demand call recording","100 toll-free minutes","25 SMS per user per month","HD meetings (200 participants)","AI Receptionist add-on","AI Virtual Assistant","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}],"description":"Unify calls, meetings, and chat in an all-in-one, professional app","contactSales":false,"includedLimits":{"sms_per_user":"25/month","toll_free_minutes":"100","meeting_participants":"200"}},{"free":false,"name":"Advanced","summary":"$25/user/month (billed annually)","features":["Everything in Core","CRM integrations","Connect multiple sites","Core reporting and insights","1000 toll-free minutes","100 SMS per user per month","AI Receptionist add-on","AI Virtual Assistant","AI Writer","Captions & transcriptions","Notes & summaries"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Connect teams across locations and improve customer engagement","contactSales":false,"includedLimits":{"sms_per_user":"100/month","toll_free_minutes":"1000"}},{"free":false,"name":"Ultra","summary":"$35/user/month (billed annually)","features":["Everything in Advanced","10000 toll-free minutes","200 SMS per user per month","RingCentral Webinar","Historical and real-time insights","Unlimited storage","Device analytics & alerts","All AI Virtual Assistant features"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"Engage audiences at scale, backed by deep business insights","contactSales":false,"includedLimits":{"sms_per_user":"200/month","toll_free_minutes":"10000"}},{"free":false,"name":"Customer Engagement Bundle","summary":"Custom pricing","features":["Everything in Ultra","Business SMS Booster","Call Queues Booster"],"description":"Orchestrate faster, consistent service with connected voice & SMS","contactSales":true}],"addOns":[{"name":"AI Receptionist (AIR)"}],"summary":"From $20/user/month (billed annually). Free trial available.","currency":"USD","freeTier":false,"sourceUrl":"https://www.ringcentral.com","retrievedAt":"2026-08-03T14:28:56.383Z","startingPrice":{"amount":20,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.999 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"ISO/IEC 27001:2022","status":"active"},{"name":"Cyber Essentials Plus","status":"active"},{"name":"WCAG 2.1 Level AA","level":"AA","status":"active"},{"name":"EN 301 549","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://element.io/de/security/security-hall-of-fame | - |

## Capabilities (Collaboration Software)

| Capability | Element | RingCentral |
|---|:--:|:--:|
| **Modality** |  |  |
| Messaging | ✓ | ✓ |
| Video meetings | ✓ | ✓ |
| Whiteboard | ✓ | - |
| **Meetings** |  |  |
| Screen sharing | ✗ | ✓ |
| Recording / transcription | - | Recording + AI notes |
| **Security** |  |  |
| End-to-end encryption | ✓ | - |
| SSO / SCIM | ✓ | ✓ |
| **Access** |  |  |
| Guest / external access | ✓ | ✓ |
| **Compliance** |  |  |
| Compliance controls | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Scale** |  |  |
| Max participants | unlimited | up to 300 participants |
| **Ecosystem** |  |  |
| App marketplace | ✓ | ✓ |
| Public API / bot framework | ✓ | ✓ |
| **Commercial** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T18:30:55.585Z. "-" = undocumented, not absent.*