# Doxy.me vs Spruce Health

| Attribute | Doxy.me | Spruce Health |
|---|---|---|
| **vioscaleAI score** | 64 (61% (medium)) | 66.4 (49% (low)) |
| content.faq | `[{"answer":"Doxy.me is a HIPAA-compliant video consultation service for healthcare practices. It features patient check-in queues, group calls, screen sharing, secure messaging, and staff coordination tools—all delivered via browser with no patient installation required. It is indexed under Healthcare Software.","source":"https://doxy.me/","question":"What is Doxy.me?","confidence":0.6},{"answer":"Doxy.me offers a free tier, so you can start without paying. Paid plans are also available: Free, Premium and Custom. Pricing changes often, so verify at source before relying on it.","source":"https://doxy.me/pricing","question":"Is Doxy.me free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Doxy.me. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://doxy.me/","question":"What platforms does Doxy.me support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Doxy.me, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://doxy.me/","question":"Can Doxy.me be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Doxy.me. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Doxy.me not holding them. Always confirm compliance directly before you rely on it.","source":"https://doxy.me/","question":"What security certifications does Doxy.me have?","confidence":0.6},{"answer":"Doxy.me is available worldwide. Its primary market is the United States.","source":"https://doxy.me/pricing","question":"Where is Doxy.me available?","confidence":0.5}]` | `[{"answer":"Spruce Health consolidates phone, text, video, and secure messaging for healthcare practitioners in one platform. It includes HIPAA compliance, business associate agreements, and tools to automate workflows while keeping patient communications secure and compliant. It is indexed under Telemedicine.","source":"https://sprucehealth.com/plans","question":"What is Spruce Health?","confidence":0.6},{"answer":"Spruce Health offers a free tier, so you can start without paying. Paid plans start at $24 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://sprucehealth.com/plans","question":"Is Spruce Health free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Spruce Health. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://sprucehealth.com/plans","question":"What platforms does Spruce Health support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Spruce Health, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://sprucehealth.com/plans","question":"Can Spruce Health be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed HIPAA for Spruce Health. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Spruce Health not holding them. Always confirm compliance directly before you rely on it.","source":"https://sprucehealth.com/plans","question":"What security certifications does Spruce Health have?","confidence":0.6},{"answer":"Spruce Health is available worldwide. Its primary market is the United States.","source":"https://sprucehealth.com/plans","question":"Where is Spruce Health available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Doxy.me is a HIPAA-compliant video consultation service for healthcare practices. It features patient check-in queues, group calls, screen sharing, secure messaging, and staff coordination tools—all delivered via browser with no patient installation required. | Spruce Health consolidates phone, text, video, and secure messaging for healthcare practitioners in one platform. It includes HIPAA compliance, business associate agreements, and tools to automate workflows while keeping patient communications secure and compliant. |
| features.capabilities | `{"epcs":false,"hipaa":true,"hitrust":false,"deployment":"cloud","care_setting":"ambulatory","product_type":"telehealth","onc_certified":false,"pricing_model":"per_seat","revenue_cycle":false,"patient_portal":true,"target_segment":"clinic","deployment_model":"cloud_web_app","interoperability":"none","telehealth_builtin":true,"virtual_waiting_room_triage_queue":true,"multi_participant_family_group_calls":true,"secure_1080p_hipaa_video_conferencing":true,"hipaa_baas_business_associate_agreement":true,"screen_sharing_and_medical_image_review":true}` | `{"pricing_model":"flat_monthly_subscription","deployment_model":"cloud_web_app","secure_asynchronous_text_messaging":true,"secure_1080p_hipaa_video_conferencing":true,"hipaa_baas_business_associate_agreement":true}` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","description":"For providers just getting started or who don't use telehealth frequently","contactSales":false},{"free":false,"name":"Premium","summary":"Billed annually per user per month","features":["Unlimited calls","Chat during sessions","Screen sharing","Picture-in-picture","Virtual backgrounds","Pause session","Photo capture","File transfer","HD reliable video","Group calls up to 25 participants","Automated notetaking and session summaries","Virtual waiting room and patient queue","Invite patients via email","Real-time notifications","Shared Rooms for team-based care","Patient transfer and routing between providers","Invite patients via SMS","Multi-user capable","Roles and permissions","Shared clinic URL structure","Centralized clinic settings","Clinic-level reporting and analytics","Custom branding","Session history and continuity","Intake and consent workflows","HIPAA compliant with BAA","Secure privacy-first infrastructure"],"commitment":"annual","description":"Built for care, not just calls. Workflows for any size team, plus clinical tools providers can rely on.","contactSales":false},{"free":false,"name":"Custom","contactSales":true}],"summary":"Free tier available. Premium plan billed annually at a per-user monthly rate","currency":"USD","freeTier":true,"sourceUrl":"https://doxy.me/pricing","retrievedAt":"2026-08-24T22:36:19.367Z","billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Basic","summary":"$24/user/month, month-to-month billing","features":["Advanced medical phone system","SMS texting","Secure app-based messaging","Secure team chat","Video telemedicine","Scheduled messages","AI transcription","Auto-replies","Customizable shared inbox","Advanced spam call control","Business Associate Agreement (BAA)","User access management controls","Contact & conversation tags","Contact and patient list management"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":24,"period":"month","currency":"USD"}],"description":"Core communication tools to streamline patient interactions, simplify daily workflows, and stay compliant.","contactSales":false},{"free":false,"name":"Communicator","summary":"$49/user/month, month-to-month billing","features":["Everything in Basic, plus:","Self-service customizable call flows (IVR)","Urgent escalation and after-hours triage","Integrations & API access","VoIP phone service","AI-enabled transcription & summarization","Call recording","Missed-call text-back","Scheduled auto-replies and call routing","Bulk (broadcast) messaging","Task assignment and management","Internal paging (mentions)","Assignments oversight dashboard","Mobile payments","Dedicated support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"user","amount":49,"period":"month","currency":"USD"}],"description":"The advanced toolkit to automate workflows, enhance team collaboration, and optimize practice productivity.","contactSales":false}],"summary":"From $24/user/month. Free 14-day trial with no credit card required. Month-to-month billing.","currency":"USD","freeTier":false,"sourceUrl":"https://sprucehealth.com/plans","retrievedAt":"2026-08-21T16:45:04.244Z","freeTrialDays":14,"startingPrice":{"unit":"user","amount":24,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.starting_price | - | `{"amount":24,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.gdpr | yes | - |
| security.hipaa | yes | yes |
| security.soc2 | yes | - |

## Capabilities (Telemedicine)

| Capability | Doxy.me | Spruce Health |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud web app | Cloud web app |
| HIPAA baas business associate agreement | ✓ | ✓ |
| Secure 1080p HIPAA video conferencing | ✓ | ✓ |
| Virtual waiting room triage queue | ✓ | - |
| E prescribing ERX integration | - | - |
| Secure asynchronous text messaging | - | ✓ |
| EHR epic cerner two way sync | - | - |
| Multi participant family group calls | ✓ | - |
| Screen sharing and medical image review | ✓ | - |
| Integrated insurance eligibility checks | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | per_seat | Flat monthly subscription |

*Source: vioscaleAI. Generated 2026-10-16T19:30:24.627Z. "-" = undocumented, not absent.*