# Document360 vs HelpDocs

**Leader by vioscaleAI score:** HelpDocs

| Attribute | Document360 | HelpDocs |
|---|---|---|
| **vioscaleAI score** | 59.7 (54% (medium)) | 67.5 (69% (medium)) |
| content.faq | `[{"answer":"Document360 is a knowledge base platform that enables businesses to create and maintain self-service documentation for both customers and internal staff. It integrates with chat and support tools like Drift to help support and sales teams quickly share relevant articles with customers. It is indexed under Knowledge Base.","source":"https://document360.com/","question":"What is Document360?","confidence":0.6},{"answer":"Document360 offers a free tier, so you can start without paying. Paid plans are also available: Business and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://document360.com/","question":"Is Document360 free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Document360. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://document360.com/","question":"What platforms does Document360 support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Document360, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://document360.com/","question":"Can Document360 be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Document360, including Slack, Intercom, Zendesk, Salesforce, GitHub, Crowdin, ChatGPT and Claude, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://document360.com/","question":"What does Document360 integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Document360. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Document360 not holding them. Always confirm compliance directly before you rely on it.","source":"https://document360.com/blog/privacy-compliance-in-documentation/","question":"What security certifications does Document360 have?","confidence":0.7}]` | `[{"answer":"Cloud-based knowledge base software for building branded, multilingual help centers. Enables customer self-service through an embedded widget, integrates with AI tools via MCP, and provides content management and analytics capabilities. It is indexed under Knowledge Base.","source":"https://www.helpdocs.io/pricing/","question":"What is HelpDocs?","confidence":0.6},{"answer":"HelpDocs is a paid product; published pricing starts at $129 per month. It is sold across 3 plans (Sprout, Bloom and Harvest). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.helpdocs.io/pricing/","question":"How much does HelpDocs cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to HelpDocs. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.helpdocs.io/pricing/","question":"What platforms does HelpDocs support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for HelpDocs, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.helpdocs.io/pricing/","question":"Can HelpDocs be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for HelpDocs, including Ada, Slack, Teams, Salesforce, Claude, ChatGPT, Cursor and Google Analytics. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.helpdocs.io/pricing/","question":"What does HelpDocs integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for HelpDocs. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as HelpDocs not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.helpdocs.io/","question":"What security certifications does HelpDocs have?","confidence":0.48},{"answer":"HelpDocs is available in the United States and the United Kingdom. Its primary markets are the United States and the United Kingdom.","source":"https://www.helpdocs.io/pricing/","question":"Where is HelpDocs available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based documentation platform that combines AI-driven search and content generation with team collaboration features, designed to help organizations create and manage knowledge bases for customer and employee self-service. | A platform for creating and managing searchable knowledge bases with AI-assisted content creation, multi-language support, and embeddable help widgets for websites or API integration with external applications. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"tiered_subscription","public_customer_facing_help_center":true,"chatbots_and_ai_agent_ingestion_api":true,"in_app_contextual_help_widget_embed":true,"custom_domain_cname_and_css_branding":true,"markdown_and_wysiwyg_rich_text_editor":true,"internal_employee_facing_role_security":true,"multilingual_article_translation_versioning":true,"ticket_deflection_analytics_and_failed_search_tracking":true}` | `{"iso_27001":false,"soc2_type_ii":false,"pricing_model":"tiered_subscription","public_customer_facing_help_center":true,"chatbots_and_ai_agent_ingestion_api":true,"in_app_contextual_help_widget_embed":true,"custom_domain_cname_and_css_branding":true,"markdown_and_wysiwyg_rich_text_editor":true,"internal_employee_facing_role_security":true,"multilingual_article_translation_versioning":true,"ticket_deflection_analytics_and_failed_search_tracking":true}` |
| integrations.count | 60 | 9 |
| integrations.list | `[{"name":"Slack"},{"name":"Intercom"},{"name":"Zendesk"},{"name":"Salesforce"},{"name":"GitHub"},{"name":"Crowdin"},{"name":"ChatGPT"},{"name":"Claude"},{"name":"Copilot"},{"name":"Drift","native":true,"category":"chat","direction":"bidirectional"}]` | `[{"name":"Ada"},{"name":"Slack"},{"name":"Teams"},{"name":"Salesforce"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Google Analytics"},{"name":"Zendesk","native":true,"category":"support","direction":"inbound"},{"name":"Intercom","native":true,"category":"support","direction":"inbound"},{"name":"Help Scout","native":true,"category":"support","direction":"inbound"},{"name":"Readme","native":true,"direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Business","contactSales":false},{"free":false,"name":"Enterprise","contactSales":false}],"currency":"USD","freeTier":true,"sourceUrl":"https://document360.com/","retrievedAt":"2026-08-25T12:05:10.517Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Sprout","summary":"$99/mo billed annually (20% off from $129)","features":["5 editors","1,000 AI credits/month","AI drafts & rewrites","AI meta, alt text & search tags","3 languages","Unlimited viewers","Custom CSS & JavaScript","Lighthouse widget"],"minSeats":5,"commitment":"monthly","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}],"description":"Professional knowledge base software for small teams","contactSales":false},{"free":false,"name":"Bloom","summary":"$239/mo billed annually (20% off from $299)","features":["15 editors","5,000 AI credits/month","AI improve & style enforcement","Advanced permissioning","Embedded SSO (JWT)","20 languages","Custom HTML templating"],"minSeats":15,"commitment":"monthly","components":[{"kind":"fixed","amount":239,"period":"month","currency":"USD"}],"description":"Advanced documentation tools for growing teams","contactSales":false},{"free":false,"name":"Harvest","summary":"$399/mo billed annually (20% off from $499)","features":["25 editors","10,000 AI credits/month","Unlimited languages","SSO with anonymous mode","IP restriction & custom HTTP headers","2 additional domains"],"minSeats":25,"commitment":"monthly","components":[{"kind":"fixed","amount":399,"period":"month","currency":"USD"}],"description":"Security and governance for larger organisations","contactSales":false}],"addOns":[{"name":"Extra editors (Harvest plan)","components":[{"kind":"per_unit","unit":"editor","amount":25,"period":"month","currency":"USD"}]}],"summary":"From $99/mo billed annually. 14-day free trial, no credit card required. Volume discounts available for 100+ editors.","currency":"USD","freeTier":false,"sourceUrl":"https://www.helpdocs.io/pricing/","retrievedAt":"2026-10-12T16:09:51.531Z","freeTrialDays":14,"startingPrice":{"amount":99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | low | high |
| pricing.starting_price | - | `{"amount":99,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.99 |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"SOC 2","status":"active"},{"name":"ISO 27001:2022","status":"active"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"in_progress"},{"name":"ISO 27001","status":"in_progress"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://document360.com/blog/privacy-compliance-in-documentation/ | https://www.helpdocs.io/privacy/ |

## Capabilities (Knowledge Base)

| Capability | Document360 | HelpDocs |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Public customer facing help center | ✓ | ✓ |
| Internal employee facing role security | ✓ | ✓ |
| Multilingual article translation versioning | ✓ | ✓ |
| In app contextual help widget embed | ✓ | ✓ |
| Ticket deflection analytics and failed search tracking | ✓ | ✓ |
| Content staleness and review expiration reminders | - | - |
| Markdown and wysiwyg rich text editor | ✓ | ✓ |
| Custom domain cname and css branding | ✓ | ✓ |
| Chatbots and AI agent ingestion API | ✓ | ✓ |
| SOC2 type ii | ✓ | ✗ |
| ISO 27001 | ✓ | ✗ |
| Pricing model | Tiered subscription | Tiered subscription |

*Source: vioscaleAI. Generated 2026-10-16T18:30:43.733Z. "-" = undocumented, not absent.*