# Dock vs GuideCX

**Leader by vioscaleAI score:** Dock

| Attribute | Dock | GuideCX |
|---|---|---|
| **vioscaleAI score** | 60.8 (54% (medium)) | 38.3 (41% (low)) |
| content.faq | `[{"answer":"A cloud-based content and collaboration platform designed for revenue teams to work with customers, share information, and progress deals faster by centralizing assets and automating workflows with AI. It is indexed under Customer Onboarding.","source":"https://www.dock.us","question":"What is Dock?","confidence":0.6},{"answer":"Dock offers a free tier, so you can start without paying. Paid plans start at $350 per month. Pricing changes often, so verify at source before relying on it.","source":"https://www.dock.us/pricing","question":"Is Dock free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Dock. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.dock.us","question":"What platforms does Dock support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Dock, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.dock.us","question":"Can Dock be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Dock, including Salesforce, HubSpot, Google Drive, SharePoint, OneDrive, Gong, Chorus and Fathom, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.dock.us","question":"What does Dock integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Dock. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dock not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.dock.us/security","question":"What security certifications does Dock have?","confidence":0.7},{"answer":"Dock is available worldwide. Its primary market is the United States. The vendor is headquartered in the United States.","source":"https://www.dock.us/pricing","question":"Where is Dock available?","confidence":0.75}]` | - |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Dock is a cloud platform that enables sales and customer success teams to create branded workspaces for prospect and customer collaboration, manage sales content, and automate engagement workflows using AI. | Software for managing customer onboarding projects that provides coordinated visibility and communication between implementation teams and clients, using portal access and task automation to streamline the deployment process. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_internal_user_monthly","deployment_model":"cloud_managed_saas","time_to_value_ttv_delay_metrics":true,"external_client_facing_portal_ui":true,"automated_task_dependency_handoffs":true,"slack_ms_teams_client_channel_sync":true,"salesforce_hubspot_crm_creation_sync":true,"document_signature_and_approval_gates":true,"magic_link_passwordless_client_access":true}` | `{"deployment_model":"cloud_managed_saas","time_to_value_ttv_delay_metrics":true,"external_client_facing_portal_ui":true,"native_time_tracking_billable_hours":true,"salesforce_hubspot_crm_creation_sync":true,"document_signature_and_approval_gates":true,"magic_link_passwordless_client_access":true}` |
| integrations.count | 17 | 8 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Google Drive"},{"name":"SharePoint"},{"name":"OneDrive"},{"name":"Gong"},{"name":"Chorus"},{"name":"Fathom"},{"name":"Loom"},{"name":"YouTube"},{"name":"Vimeo"},{"name":"Vidyard"},{"name":"PandaDoc"},{"name":"Slack"},{"name":"Microsoft Teams"},{"name":"Zapier"},{"name":"Claude","native":true,"category":"ai"},{"name":"ChatGPT","native":true,"category":"ai"}]` | `[{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Microsoft Dynamics","native":true,"category":"crm"},{"name":"Jira","native":true,"category":"ticketing","direction":"bidirectional"},{"name":"Slack","native":true,"category":"chat"},{"name":"NetSuite","native":true,"category":"erp","direction":"outbound"},{"name":"Gainsight","native":true,"category":"customer_success"},{"name":"Workato","native":true,"category":"integration_platform"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free forever","features":["1 workspace","Limited AI usage"],"components":[{"kind":"fixed","amount":0,"currency":"USD"}],"description":"For getting started","contactSales":false,"includedLimits":{"ai_usage":"limited","workspaces":"1"}},{"free":false,"name":"Standard","summary":"$350/month","features":["10 workspaces","High AI usage"],"components":[{"kind":"fixed","amount":350,"period":"month","currency":"USD"}],"description":"For growing teams. Most popular","contactSales":false,"includedLimits":{"ai_usage":"high","workspaces":"10"}},{"free":false,"name":"Premium","summary":"$1,000/month, billed annually","features":["Unlimited workspaces","Google Drive & SharePoint sync","CRM-integrated order forms","MCP & Automations","Chrome extension","Slack & MS Teams integration","Call recorder integrations (Gong, Chorus, Fathom)","Video embeds (Loom, PandaDoc)","Salesforce integration","HubSpot integration","Webhooks","API access","Custom branding","Remove Dock logo","Priority support"],"commitment":"annual","components":[{"kind":"fixed","amount":1000,"period":"month","currency":"USD"}],"description":"For scaling revenue teams","contactSales":false,"includedLimits":{"workspaces":"unlimited"}},{"free":false,"name":"Enterprise","summary":"Custom pricing and contract","features":["All Premium features","Custom contract terms","API access","Early access to new features"],"commitment":"annual","description":"For large organizations","contactSales":true}],"addOns":[{"name":"Additional seats","components":[{"kind":"per_unit","unit":"seat","amount":50,"period":"month","currency":"USD"}]}],"summary":"From $350/month (Standard). Free tier available. External users included at no cost.","currency":"USD","freeTier":true,"sourceUrl":"https://www.dock.us/pricing","retrievedAt":"2026-08-25T08:29:40.292Z","startingPrice":{"amount":350,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"quote","plans":[{"free":false,"name":"Small Teams","features":["Login-less access via email verification codes","Task and email automation","Internal and external messaging with email sync","Multiple project views (Gantt, List, Board)","Custom fields","Electronic sign-offs via email","Mobile-responsive design"],"description":"For small teams needing straightforward customer onboarding","contactSales":true},{"free":false,"name":"Premium","features":["All Small Teams features","Automated workflows with built-in iPaaS (Workato with 250k automation tasks)","CRM integrations (Salesforce, HubSpot, Microsoft Dynamics)","Ticketing system integration (Jira)","API access for custom data retrieval","SSO and SAML access management","AI project health scoring and mitigation recommendations","Time tracking with billing profiles and visibility controls"],"description":"For growing teams seeking automation and CRM integrations","contactSales":true},{"free":false,"name":"Advanced","features":["All Premium features","Advanced analytics and custom reporting","Dedicated onboarding support","Embedded portal integration on customer websites","AI-powered intelligent resource assignment and capacity planning","Advanced risk tracking and mitigation"],"description":"For enterprises requiring comprehensive control and analytics","contactSales":true}],"freeTier":false,"sourceUrl":"https://www.guidecx.com/products/pricing/","retrievedAt":"2026-10-06T22:25:07.589Z"}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | quote |
| pricing.price_level | high | unknown |
| pricing.starting_price | `{"amount":350,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | `[{"name":"SOC 2","status":"active"}]` |
| security.gdpr | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | https://www.dock.us/library/security-profiles | - |

## Capabilities (Customer Onboarding)

| Capability | Dock | GuideCX |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud managed saas | Cloud managed saas |
| External client facing portal UI | ✓ | ✓ |
| Magic link passwordless client access | ✓ | ✓ |
| Automated task dependency handoffs | ✓ | - |
| Time to value ttv delay metrics | ✓ | ✓ |
| Native time tracking billable hours | - | ✓ |
| Document signature and approval gates | ✓ | ✓ |
| Salesforce hubspot CRM creation sync | ✓ | ✓ |
| Slack ms teams client channel sync | ✓ | - |
| Jira engineering escalation sync | - | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | - | - |
| Pricing model | Per internal user monthly | - |

*Source: vioscaleAI. Generated 2026-10-16T06:47:52.835Z. "-" = undocumented, not absent.*