# Dixa vs Zoho Desk

**Leader by vioscaleAI score:** Dixa

| Attribute | Dixa | Zoho Desk |
|---|---|---|
| **vioscaleAI score** | 70.6 (53% (medium)) | 58.5 (70% (medium)) |
| content.faq | `[{"answer":"Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight. It is indexed under Customer Support.","source":"https://www.dixa.com/pricing","question":"What is Dixa?","confidence":0.6},{"answer":"Dixa is a paid product; published pricing starts at €89 per agent per month. It is sold across 3 plans (Growth, Ultimate and Prime). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.dixa.com/pricing","question":"How much does Dixa cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Dixa. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.dixa.com/pricing","question":"What platforms does Dixa support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Dixa, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.dixa.com/pricing","question":"Can Dixa be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Dixa, including Shopify, Klaviyo, Trustpilot, Assembled, OpenAI, WhatsApp, Instagram and Facebook Messenger, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.dixa.com/pricing","question":"What does Dixa integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Dixa. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dixa not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.dixa.com/legal/gdpr-compliance","question":"What security certifications does Dixa have?","confidence":0.7},{"answer":"Dixa is available worldwide. Its primary markets are Denmark, the United Kingdom and the United States. The vendor is headquartered in Denmark.","source":"https://www.dixa.com/pricing","question":"Where is Dixa available?","confidence":0.75}]` | `[{"answer":"AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows. It is indexed under Customer Support.","source":"https://www.zoho.com/desk/","question":"What is Zoho Desk?","confidence":0.6},{"answer":"Zoho Desk offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.zoho.com/desk/","question":"Is Zoho Desk free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Zoho Desk. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.zoho.com/desk/","question":"What platforms does Zoho Desk support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Zoho Desk, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.zoho.com/desk/","question":"Can Zoho Desk be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Zoho Desk, including Google, YouTube, Zoho CRM, Zoho Creator, Zoho Books, Zoho RPA, Zoho Catalyst and Zoho Cliq. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.zoho.com/desk/","question":"What does Zoho Desk integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and HIPAA for Zoho Desk. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Zoho Desk not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.zoho.com/jp/compliance.html","question":"What security certifications does Zoho Desk have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A customer service solution that unifies phone, email, chat, and social messaging into a single conversation view, with built-in AI agents that can handle up to 80% of customer requests automatically. Includes knowledge management, real-time dashboards, and intelligent call routing for consumer brands. | AI customer service software that unifies customers, channels, and context to deliver exceptional customer service. Combines AI automation with human judgment for support team workflows. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"free_tier":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 37 | 8 |
| integrations.list | `[{"name":"Shopify"},{"name":"Klaviyo"},{"name":"Trustpilot"},{"name":"Assembled"},{"name":"OpenAI"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook Messenger"},{"name":"SMS"}]` | `[{"name":"Google"},{"name":"YouTube"},{"name":"Zoho CRM"},{"name":"Zoho Creator"},{"name":"Zoho Books"},{"name":"Zoho RPA"},{"name":"Zoho Catalyst"},{"name":"Zoho Cliq"}]` |
| market.availability | `{"hqCountry":"DK","primaryMarkets":["DK","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Full Omnichannel","summary":"€89/seat/mo","features":["Phone, email, chat, social","Knowledge base","AI agent (Mim)","Intelligent routing","Service level agreements","Real-time analytics","Macros and automation","35+ native integrations"],"components":[{"kind":"per_unit","unit":"seat","amount":89,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Helpdesk","summary":"€48/seat/mo","components":[{"kind":"per_unit","unit":"seat","amount":48,"period":"month","currency":"EUR"}],"description":"Email, chat, and social only","contactSales":false},{"free":false,"name":"Helpdesk + Copilot","summary":"€73/seat/mo","components":[{"kind":"per_unit","unit":"seat","amount":73,"period":"month","currency":"EUR"}],"description":"Email, chat, social with AI writing assistance","contactSales":false}],"addOns":[{"name":"Mim AI Agent","components":[{"per":{"qty":1,"unit":"conversation"},"kind":"metered","amount":0.35,"currency":"EUR"}]},{"name":"Seasonal Agents"},{"name":"AI Copilot and Quality Assurance"},{"name":"Voice Transcription"}],"summary":"From €48/seat/mo. AI agent €0.35/conversation. No free tier; requires guided demo.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.dixa.com/pricing","retrievedAt":"2026-10-06T10:06:03.530Z","startingPrice":{"unit":"seat","amount":48,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` | `{"freeTier":true,"sourceUrl":"https://www.zoho.com/desk/","retrievedAt":"2026-08-13T17:04:28.435Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":48,"currency":"EUR"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"ISO/IEC 27001","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27701","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27017","status":"active","validUntil":"2028-08-21"},{"name":"ISO/IEC 27018","status":"active","validUntil":"2028-08-21"},{"name":"ISO 9001","status":"active","validUntil":"2029-02-02"},{"name":"ISO/IEC 20000-1","status":"active","validUntil":"2027-07-29"},{"name":"ISO 22301","status":"active","validUntil":"2026-11-20"},{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | - |
| security.hipaa | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://www.zoho.com/compliance.html |

## Capabilities (Customer Support)

| Capability | Dixa | Zoho Desk |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | - |
| Shared inbox | - | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | - |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | - |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✗ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:06:12.060Z. "-" = undocumented, not absent.*