# Dialpad Ai vs Grain

**Leader by vioscaleAI score:** Grain

| Attribute | Dialpad Ai | Grain |
|---|---|---|
| **vioscaleAI score** | 62.5 (73% (medium)) | 76.8 (74% (medium)) |
| content.faq | `[{"answer":"A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. It is indexed under Conversation Intelligence.","source":"https://www.dialpad.com/ai-meetings","question":"What is Dialpad Ai?","confidence":0.6},{"answer":"Dialpad Ai offers a free tier, so you can start without paying. Paid plans start at $15 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","question":"Is Dialpad Ai free?","confidence":0.6},{"answer":"Dialpad Ai supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","question":"What platforms does Dialpad Ai support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Dialpad Ai, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.dialpad.com/ai-meetings","question":"Can Dialpad Ai be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Dialpad Ai, including Salesforce, HubSpot, Zendesk, ServiceNow, Zoho CRM, Google Calendar, Google Workspace and Calendly, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.dialpad.com/ai-meetings","question":"What does Dialpad Ai integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Dialpad Ai. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dialpad Ai not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.dialpad.com/trust/","question":"What security certifications does Dialpad Ai have?","confidence":0.6}]` | `[{"answer":"A meeting recording service that captures and transcribes sales calls, enabling teams to create highlight clips, share recordings, and analyze speaker engagement metrics. It is indexed under Conversation Intelligence.","source":"https://grain.com","question":"What is Grain?","confidence":0.6},{"answer":"Grain offers a free tier, so you can start without paying. Paid plans start at $19 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://grain.com/pricing","question":"Is Grain free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Grain. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://grain.com","question":"What platforms does Grain support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Grain, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://grain.com","question":"Can Grain be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Grain, including Zoom, Webex, Google Meet, Microsoft Teams, Aircall, HubSpot, Salesforce and Slack, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://grain.com","question":"What does Grain integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Grain. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Grain not holding them. Always confirm compliance directly before you rely on it.","source":"https://trust.grain.com/","question":"What security certifications does Grain have?","confidence":0.7},{"answer":"Grain is available worldwide. Its primary market is the United States.","source":"https://grain.com/pricing","question":"Where is Grain available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native business communications platform that integrates calling, video conferencing, and team messaging with built-in AI capabilities including real-time transcription, call summaries, and automated contact center support. | Grain automatically records Zoom meetings and generates AI-powered transcripts with searchable summaries and highlights. The service makes it easy for teams to share recordings and track important discussion points for follow-up. |
| features.capabilities | `{"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"auto_log_summary_to_crm_opportunity":true,"ai_meeting_summary_and_next_steps_generation":true}` | `{"soc2_type_ii":true,"pricing_model":"freemium","salesforce_hubspot_crm_sync":true,"zoom_teams_meet_bot_recording":true,"slack_ms_teams_deal_alerts_sync":true,"speaker_talk_time_ratio_analytics":true,"auto_log_summary_to_crm_opportunity":true,"playlist_snipping_and_sharing_for_coaching":true,"multi_language_speech_to_text_transcription":true,"ai_meeting_summary_and_next_steps_generation":true}` |
| integrations.count | 4 | 6 |
| integrations.list | `[{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Zendesk"},{"name":"ServiceNow"},{"name":"Zoho CRM"},{"name":"Google Calendar"},{"name":"Google Workspace"},{"name":"Calendly"},{"name":"Bullhorn"},{"name":"Clio"},{"name":"Rippling"},{"name":"Zapier"},{"name":"Microsoft 365"},{"name":"Okta"},{"name":"Azure"},{"name":"OneLogin"},{"name":"Microsoft Teams","native":true,"category":"communication","direction":"bidirectional"}]` | `[{"name":"Zoom"},{"name":"Webex"},{"name":"Google Meet"},{"name":"Microsoft Teams"},{"name":"Aircall"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"Slack"},{"name":"Zapier"},{"name":"Productboard"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Gong","native":true,"category":"crm","direction":"inbound"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"inbound"},{"name":"Outlook","native":true,"category":"calendar","direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Standard","summary":"$15/user/month","features":["Unlimited calling in US and Canada","AI-powered meetings","Real-time transcription","Call summaries","Team messaging","Video conferencing"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"seat","amount":15,"period":"month","currency":"USD"}],"description":"Seamless customer and team communication with unlimited calls, AI-powered meetings, and built-in messaging","contactSales":false},{"free":false,"name":"Professional","features":["CRM integrations","Advanced integrations","24/7 support","Multi-office management"],"commitment":"monthly","description":"Advanced integrations, 24/7 support, and multi-office management for growing businesses","contactSales":false},{"free":false,"name":"Enterprise","features":["99.9% uptime SLA","Unlimited scalability","SSO","Advanced user access controls","Enterprise support"],"description":"Enterprise-grade reliability with 99.9% uptime and unlimited scalability","contactSales":true}],"addOns":[{"name":"Large Meetings"}],"summary":"From $15/user/month with 14-day free trial","currency":"USD","freeTier":true,"sourceUrl":"https://www.dialpad.com/press/dialpad-launches-startup-program-for-vcs-and-early-stage-companies-offers-future-proof-software-and-pricing-to-grow-with-business/","retrievedAt":"2026-08-19T23:35:51.382Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":15,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"free","plans":[{"free":true,"name":"Grain Teams","contactSales":false}],"summary":"Free for teams of all sizes","freeTier":true,"sourceUrl":"https://grain.com","retrievedAt":"2026-10-06T10:02:45.434Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | free |
| pricing.price_level | free | free |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | `{"amount":19,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 100 | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | yes |
| security.trust_center | - | https://trust.grain.com/ |

## Capabilities (Conversation Intelligence)

| Capability | Dialpad Ai | Grain |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Zoom teams meet bot recording | - | ✓ |
| Multi language speech to text transcription | - | ✓ |
| AI meeting summary and next steps generation | ✓ | ✓ |
| Competitor keyword mention trackers | - | - |
| Speaker talk time ratio analytics | - | ✓ |
| Playlist snipping and sharing for coaching | - | ✓ |
| Auto log summary to CRM opportunity | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | ✓ |
| Slack ms teams deal alerts sync | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | - |
| Pricing model | Freemium | Freemium |

*Source: vioscaleAI. Generated 2026-10-16T15:19:33.348Z. "-" = undocumented, not absent.*