# Decagon vs Voiceflow

**Leader by vioscaleAI score:** Voiceflow

| Attribute | Decagon | Voiceflow |
|---|---|---|
| **vioscaleAI score** | 47.7 (39% (low)) | 80.6 (72% (medium)) |
| content.faq | `[{"answer":"Decagon provides AI agents designed to resolve customer support tickets independently, handling interactions through chat, email, and voice while seamlessly escalating to human agents when needed. The agents integrate with existing CRM and helpdesk systems and support both per-conversation and per-resolution pricing models. It is indexed under AI Customer Support Agents.","source":"https://decagon.ai/blog/pricing-ai-agents","question":"What is Decagon?","confidence":0.6},{"answer":"We have confirmed browser-based access to Decagon. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://decagon.ai/glossary/what-is-resolution-based-pricing","question":"What platforms does Decagon support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Decagon, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://decagon.ai/glossary/what-is-resolution-based-pricing","question":"Can Decagon be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Decagon, including AWS Marketplace, Amazon Connect, Okta, Microsoft Entra, OpenAI, Anthropic, Google DLP and Salesforce, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://decagon.ai/blog/pricing-ai-agents","question":"What does Decagon integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Decagon. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Decagon not holding them. Always confirm compliance directly before you rely on it.","source":"https://decagon.ai/security","question":"What security certifications does Decagon have?","confidence":0.7}]` | `[{"answer":"A cloud-based platform for building and managing AI conversational agents. Teams use Voiceflow to visually design agent workflows, integrate with multiple LLM providers and third-party services, and deploy agents for customer support automation and business process orchestration. It is indexed under No Code Agent Builders.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What is Voiceflow?","confidence":0.6},{"answer":"We have confirmed browser-based access to Voiceflow. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What platforms does Voiceflow support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Voiceflow, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.voiceflow.com/pricing","question":"Can Voiceflow be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Voiceflow, including OpenAI, Anthropic, Zapier, Shopify, ChatGPT, Telegram, Alexa and NetSuite, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What does Voiceflow integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Voiceflow. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Voiceflow not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.voiceflow.com/legal/security","question":"What security certifications does Voiceflow have?","confidence":0.7},{"answer":"Voiceflow is available worldwide. Its primary market is the United States.","source":"https://www.voiceflow.com/pricing","question":"Where is Voiceflow available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An autonomous AI platform that manages customer conversations across chat, voice, and email channels, resolving issues independently while escalating complex cases to human agents when needed. | Voiceflow provides teams with visual tools to design and deploy AI agents that handle customer support conversations, integrate with existing business systems, and provide analytics on agent performance. Agents are built using workflows, language models, and custom integrations. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"pay_per_successful_resolution","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true}` | `{"soc2_type_ii":true,"deployment_model":"standalone_agnostic_ai_layer","architecture_model":"managed_cloud_saas","mit_or_apache_permissive_oss_license":false,"dynamic_mid_call_api_function_execution":true,"embeddable_iframe_or_chat_widget_export":true,"omnichannel_deployment_web_whatsapp_sms":true,"visual_drag_and_drop_node_canvas_builder":true,"multi_model_selection_openai_anthropic_local":true,"custom_api_tool_calling_and_webhook_execution":true,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true,"api_action_execution_for_refunds_and_order_updates":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 8 | 8 |
| integrations.list | `[{"name":"AWS Marketplace"},{"name":"Amazon Connect"},{"name":"Okta"},{"name":"Microsoft Entra"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Google DLP"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Intercom","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Kustomer","native":true,"category":"helpdesk","direction":"inbound"},{"name":"Confluence","native":true,"direction":"inbound"},{"name":"Contentful","native":true,"direction":"inbound"},{"name":"RingCentral","native":true,"direction":"bidirectional"}]` | `[{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Zapier"},{"name":"Shopify"},{"name":"ChatGPT"},{"name":"Telegram"},{"name":"Alexa"},{"name":"NetSuite"},{"name":"Salesforce"},{"name":"n8n","native":true,"category":"workflow_automation","direction":"bidirectional"},{"name":"Pinecone","native":true,"category":"knowledge_base","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"OpenSearch","native":true,"category":"search","direction":"bidirectional"},{"name":"Google","native":true,"direction":"inbound"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Airtable","native":true,"category":"data","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"data","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"outbound"},{"name":"Twilio","native":true,"category":"sms","direction":"outbound"}]` |
| market.availability | - | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"usage","summary":"Usage-based pricing with two models: per-conversation or per-resolution (per fully resolved conversation). No specific prices disclosed.","sourceUrl":"https://decagon.ai/blog/pricing-ai-agents","retrievedAt":"2026-09-06T16:17:54.220Z"}` | `{"type":"hybrid","summary":"Free trial for agencies with transparent usage-based billing; custom enterprise pricing available.","freeTier":true,"sourceUrl":"https://www.voiceflow.com/pricing","retrievedAt":"2026-10-15T15:33:38.601Z"}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II"},{"name":"ISO 27001"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO/IEC 27001:2022","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://decagon.ai/security | https://www.voiceflow.com/legal/security |

## Capabilities (AI Customer Support Agents)

| Capability | Decagon | Voiceflow |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Standalone agnostic AI layer |
| API action execution for refunds and order updates | ✓ | ✓ |
| Brand tone guardrails and anti hallucination rules | ✓ | - |
| Live agent handoff with full conversation context | ✓ | - |
| Dynamic rag from help center and past tickets | ✓ | - |
| Omnichannel deployment web whatsapp SMS | ✓ | ✓ |
| Automated ticket tagging and sentiment routing | ✓ | - |
| Multi language auto translation without new models | - | - |
| Analytics dashboard for deflection rate roi | ✓ | - |
| Pii redaction before LLM processing | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| GDPR and CCPA customer data compliance | ✓ | - |
| Pricing model | Pay per successful resolution | - |

*Source: vioscaleAI. Generated 2026-10-17T05:43:31.775Z. "-" = undocumented, not absent.*