# Decagon vs Fin by Intercom

**Leader by vioscaleAI score:** Fin by Intercom

| Attribute | Decagon | Fin by Intercom |
|---|---|---|
| **vioscaleAI score** | 47.7 (39% (low)) | 65.5 (74% (medium)) |
| content.faq | `[{"answer":"Decagon provides AI agents designed to resolve customer support tickets independently, handling interactions through chat, email, and voice while seamlessly escalating to human agents when needed. The agents integrate with existing CRM and helpdesk systems and support both per-conversation and per-resolution pricing models. It is indexed under AI Customer Support Agents.","source":"https://decagon.ai/blog/pricing-ai-agents","question":"What is Decagon?","confidence":0.6},{"answer":"We have confirmed browser-based access to Decagon. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://decagon.ai/glossary/what-is-resolution-based-pricing","question":"What platforms does Decagon support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Decagon, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://decagon.ai/glossary/what-is-resolution-based-pricing","question":"Can Decagon be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Decagon, including AWS Marketplace, Amazon Connect, Okta, Microsoft Entra, OpenAI, Anthropic, Google DLP and Salesforce, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://decagon.ai/blog/pricing-ai-agents","question":"What does Decagon integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Decagon. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Decagon not holding them. Always confirm compliance directly before you rely on it.","source":"https://decagon.ai/security","question":"What security certifications does Decagon have?","confidence":0.7}]` | `[{"answer":"A customer service platform that merges AI-powered issue resolution with human agent tools, managing conversations across email, chat, phone, messaging, and social channels through a shared workspace where AI and agents collaborate and learn from each other. It is indexed under Chatbots Support.","source":"https://www.intercom.com/pricing","question":"What is Fin by Intercom?","confidence":0.6},{"answer":"Fin by Intercom offers a free tier, so you can start without paying. Paid plans start at $29 per user per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.intercom.com/pricing","question":"Is Fin by Intercom free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Fin by Intercom. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.intercom.com/pricing","question":"What platforms does Fin by Intercom support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Fin by Intercom, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.intercom.com/pricing","question":"Can Fin by Intercom be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Fin by Intercom, including Intercom Helpdesk, Salesforce Service Cloud, HubSpot Service Hub, Freshdesk, Freshchat, Slack, Jira and Discord, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.intercom.com/pricing","question":"What does Fin by Intercom integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Fin by Intercom. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Fin by Intercom not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.intercom.com/security","question":"What security certifications does Fin by Intercom have?","confidence":0.6},{"answer":"Fin by Intercom is available worldwide. Its primary markets are the United States and the United Kingdom. The vendor is headquartered in Ireland.","source":"https://www.intercom.com/pricing","question":"Where is Fin by Intercom available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An autonomous AI platform that manages customer conversations across chat, voice, and email channels, resolving issues independently while escalating complex cases to human agents when needed. | Unified helpdesk platform integrating human support agents with Fin, an AI agent that independently resolves customer inquiries across multiple channels. Includes ticket management, knowledge base, live chat, automation workflows, and analytics with extensive third-party integrations. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"pay_per_successful_resolution","deployment_model":"native_helpdesk_platform_feature","pii_redaction_before_llm_processing":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"live_agent_handoff_with_full_conversation_context":true,"api_action_execution_for_refunds_and_order_updates":true,"brand_tone_guardrails_and_anti_hallucination_rules":true}` | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"tiered_subscription","deployment_model":"native_helpdesk_platform_feature","generative_ai_llm_answers":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"gdpr_and_ccpa_customer_data_compliance":true,"omnichannel_deployment_web_whatsapp_sms":true,"seamless_human_agent_escalation_handoff":true,"zendesk_salesforce_help_desk_integration":true,"analytics_dashboard_for_deflection_rate_roi":true,"dynamic_rag_from_help_center_and_past_tickets":true,"automated_ticket_tagging_and_sentiment_routing":true,"hallucination_guardrails_and_grounding_controls":true,"live_agent_handoff_with_full_conversation_context":true,"brand_tone_guardrails_and_anti_hallucination_rules":true,"multi_language_auto_translation_without_new_models":true}` |
| integrations.count | 8 | 450 |
| integrations.list | `[{"name":"AWS Marketplace"},{"name":"Amazon Connect"},{"name":"Okta"},{"name":"Microsoft Entra"},{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Google DLP"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Intercom","native":true,"category":"helpdesk","direction":"bidirectional"},{"name":"Kustomer","native":true,"category":"helpdesk","direction":"inbound"},{"name":"Confluence","native":true,"direction":"inbound"},{"name":"Contentful","native":true,"direction":"inbound"},{"name":"RingCentral","native":true,"direction":"bidirectional"}]` | `[{"name":"Intercom Helpdesk"},{"name":"Salesforce Service Cloud"},{"name":"HubSpot Service Hub"},{"name":"Freshdesk"},{"name":"Freshchat"},{"name":"Slack"},{"name":"Jira"},{"name":"Discord"},{"name":"Salesforce"},{"name":"Stripe"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Github","native":true,"category":"development"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Linear","native":true,"category":"project_management","direction":"inbound"},{"name":"Asana","native":true,"category":"project_management","direction":"inbound"},{"name":"Zendesk","native":false,"category":"helpdesk","direction":"inbound"},{"name":"Guru","native":true,"category":"knowledge_management","direction":"inbound"},{"name":"Confluence","native":false,"category":"knowledge_management","direction":"inbound"},{"name":"Notion","native":false,"category":"knowledge_management","direction":"inbound"},{"name":"Glean","native":true,"category":"ai_search","direction":"inbound"},{"name":"Sentry","native":true,"category":"error_tracking","direction":"inbound"},{"name":"Slite","native":true,"category":"knowledge_management","direction":"inbound"},{"name":"Attio","native":true,"category":"crm","direction":"inbound"},{"name":"Fullview","native":true,"category":"session_replay","direction":"inbound"},{"name":"Pendo","native":true,"category":"product_analytics","direction":"inbound"},{"name":"Fullstory","native":true,"category":"analytics","direction":"inbound"},{"name":"PostHog","native":false,"category":"analytics","direction":"inbound"},{"name":"Email","native":true,"category":"communications","direction":"bidirectional"},{"name":"SMS","native":true,"category":"communications","direction":"bidirectional"},{"name":"WhatsApp","native":true,"category":"communications","direction":"bidirectional"},{"name":"Phone","native":true,"category":"communications","direction":"bidirectional"},{"name":"Social Media","native":true,"category":"communications","direction":"inbound"}]` |
| market.availability | - | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"usage","summary":"Usage-based pricing with two models: per-conversation or per-resolution (per fully resolved conversation). No specific prices disclosed.","sourceUrl":"https://decagon.ai/blog/pricing-ai-agents","retrievedAt":"2026-09-06T16:17:54.220Z"}` | `{"type":"hybrid","plans":[{"free":false,"name":"Essential","summary":"Price not disclosed in provided materials","features":["Fin AI Agent","Shared inbox","Ticketing system","Public help center","Automation tools"],"description":"Customer support for individuals, startups, and small businesses","contactSales":false},{"free":false,"name":"Advanced","summary":"$85/seat/month","features":["Multiple team inboxes","Workflows automation builder","Private and multilingual Help Center","20 free Lite seats"],"components":[{"kind":"per_unit","unit":"seat","amount":85,"period":"month","currency":"USD"}],"description":"Multiple inboxes and advanced automation for growing support teams","contactSales":false,"includedLimits":{"lite_seats":"20"}},{"free":false,"name":"Expert","summary":"$132/seat/month","features":["SSO & identity management","HIPAA support","Service level agreements (SLAs)","Multibrand Messenger/Help Center","50 free Lite seats"],"components":[{"kind":"per_unit","unit":"seat","amount":132,"period":"month","currency":"USD"}],"description":"Enterprise security and compliance features for large teams","contactSales":false,"includedLimits":{"lite_seats":"50"}}],"addOns":[{"name":"Fin AI Agent","components":[{"per":{"qty":1,"unit":"outcome"},"kind":"metered","amount":0.99,"currency":"USD"}]},{"name":"Copilot (AI Assistant per agent)","components":[{"kind":"per_unit","unit":"agent","amount":29,"period":"month","currency":"USD","commitment":"annual"},{"kind":"per_unit","unit":"agent","amount":35,"period":"month","currency":"USD"}]},{"name":"Pro (Advanced AI + Operator)","components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}]},{"name":"SMS"},{"name":"WhatsApp"},{"name":"Email Campaigns"},{"name":"Phone Support"}],"summary":"From $85/seat/month for base plans. Fin at $0.99 per resolved outcome. 14-day free trial.","currency":"USD","freeTier":false,"sourceUrl":"https://www.intercom.com/pricing","retrievedAt":"2026-10-02T16:22:48.667Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":85,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | high |
| pricing.starting_price | - | `{"amount":85,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.8 |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II"},{"name":"ISO 27001"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"AIUC-1","status":"active"},{"name":"ISO 27701","status":"active"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://decagon.ai/security | https://www.intercom.com/security |

## Capabilities (AI Customer Support Agents)

| Capability | Decagon | Fin by Intercom |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Native helpdesk platform feature | Native helpdesk platform feature |
| API action execution for refunds and order updates | ✓ | - |
| Brand tone guardrails and anti hallucination rules | ✓ | ✓ |
| Live agent handoff with full conversation context | ✓ | ✓ |
| Dynamic rag from help center and past tickets | ✓ | ✓ |
| Omnichannel deployment web whatsapp SMS | ✓ | ✓ |
| Automated ticket tagging and sentiment routing | ✓ | ✓ |
| Multi language auto translation without new models | - | ✓ |
| Analytics dashboard for deflection rate roi | ✓ | ✓ |
| Pii redaction before LLM processing | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| GDPR and CCPA customer data compliance | ✓ | ✓ |
| Pricing model | Pay per successful resolution | tiered_subscription |

*Source: vioscaleAI. Generated 2026-10-17T05:47:30.305Z. "-" = undocumented, not absent.*