# Datto RMM vs Opsgenie

**Leader by vioscaleAI score:** Opsgenie

| Attribute | Datto RMM | Opsgenie |
|---|---|---|
| **vioscaleAI score** | 50.4 (51% (medium)) | 77.1 (71% (medium)) |
| content.faq | `[{"answer":"A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. It is indexed under IT Management Software.","source":"https://www.datto.com/pricing/","question":"What is Datto RMM?","confidence":0.6},{"answer":"Datto RMM offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.datto.com/pricing/","question":"Is Datto RMM free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Datto RMM. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.datto.com/pricing/","question":"What platforms does Datto RMM support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Datto RMM, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.datto.com/pricing/","question":"Can Datto RMM be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Datto RMM, including Microsoft 365, Google Workspace and Autotask PSA. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.datto.com/pricing/","question":"What does Datto RMM integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Datto RMM. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Datto RMM not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.datto.com/legal/recruiting-privacy-practices-2/","question":"What security certifications does Datto RMM have?","confidence":0.7},{"answer":"Datto RMM is available worldwide. Its primary markets are the United States, the United Kingdom and Australia. The vendor is headquartered in the United States.","source":"https://www.datto.com/pricing/","question":"Where is Datto RMM available?","confidence":0.75}]` | `[{"answer":"A cloud-based work management platform that helps teams plan projects, track tasks, visualize dependencies, and automate workflows. Includes built-in AI features and integrates with thousands of third-party tools. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/jira/pricing","question":"What is Opsgenie?","confidence":0.6},{"answer":"Opsgenie offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/jira/pricing","question":"Is Opsgenie free?","confidence":0.6},{"answer":"Opsgenie supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.atlassian.com/software/jira/pricing","question":"What platforms does Opsgenie support?","confidence":0.6},{"answer":"Yes. Opsgenie can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.atlassian.com/software/jira/pricing","question":"Can Opsgenie be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Opsgenie, including Slack, Confluence, Bitbucket and Jira Service Management. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/jira/pricing","question":"What does Opsgenie integrate with?","confidence":0.6}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. | A cloud-hosted code repository that integrates with Jira and Jira Service Management to link planning, code changes, and deployments, and includes built-in CI/CD capabilities (Bitbucket Pipelines) for automating development and incident response workflows. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"patch_management":true,"problem_management":true,"rmm_remote_control":true,"incident_management":true}` | `{"hosting":"both","free_tier":true,"api_access":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"on_call_scheduling":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 3 | 3 |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"},{"name":"Autotask PSA"}]` | `[{"name":"Slack","category":"chat","direction":"bidirectional"},{"name":"Confluence","direction":"bidirectional"},{"name":"Bitbucket","direction":"bidirectional"},{"name":"Jira Service Management","direction":"bidirectional"},{"name":"Jira","native":true,"category":"project_management","direction":"bidirectional"},{"name":"Rovo","native":true}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.datto.com/pricing/","retrievedAt":"2026-08-14T10:21:38.977Z","billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier","components":[{"kind":"fixed","amount":0,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails_per_day":"100","automation_steps":"150 per subscription per month"}},{"free":false,"name":"Standard","contactSales":false,"includedLimits":{"automation_steps":"400 per user per month"}},{"free":false,"name":"Premium","contactSales":false,"includedLimits":{"automation_steps":"750 per user per month"}},{"free":false,"name":"Enterprise","contactSales":true,"includedLimits":{"automation_steps":"1000 per user per month"}}],"summary":"Free tier available. Per-user pricing on Standard, Premium, and Enterprise plans with annual or monthly billing options.","currency":"USD","freeTier":true,"sourceUrl":"https://www.atlassian.com/software/jira/pricing","retrievedAt":"2026-09-04T13:27:49.416Z","freeTrialDays":7,"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.datto.com/legal/privacy-policy/ | - |

## Capabilities (IT Management Software)

| Capability | Datto RMM | Opsgenie |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | ✓ |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | - |
| Self-service portal | - | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | ✓ |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud + self-hosted |
| **Platform** |  |  |
| Public API | - | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T00:39:33.034Z. "-" = undocumented, not absent.*