# Datto RMM vs Jira Service Management

**Leader by vioscaleAI score:** Jira Service Management

| Attribute | Datto RMM | Jira Service Management |
|---|---|---|
| **vioscaleAI score** | 50.4 (51% (medium)) | 80.8 (51% (medium)) |
| content.faq | `[{"answer":"A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. It is indexed under IT Management Software.","source":"https://www.datto.com/pricing/","question":"What is Datto RMM?","confidence":0.6},{"answer":"Datto RMM offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.datto.com/pricing/","question":"Is Datto RMM free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Datto RMM. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.datto.com/pricing/","question":"What platforms does Datto RMM support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Datto RMM, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.datto.com/pricing/","question":"Can Datto RMM be self-hosted?","confidence":0.6},{"answer":"We have confirmed 3 integrations for Datto RMM, including Microsoft 365, Google Workspace and Autotask PSA. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.datto.com/pricing/","question":"What does Datto RMM integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Datto RMM. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Datto RMM not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.datto.com/legal/recruiting-privacy-practices-2/","question":"What security certifications does Datto RMM have?","confidence":0.7},{"answer":"Datto RMM is available worldwide. Its primary markets are the United States, the United Kingdom and Australia. The vendor is headquartered in the United States.","source":"https://www.datto.com/pricing/","question":"Where is Datto RMM available?","confidence":0.75}]` | `[{"answer":"Jira Service Management is an AI-native service management platform that helps teams manage incidents, route alerts, and automate service processes at scale across the organization. It is indexed under IT Management Software.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What is Jira Service Management?","confidence":0.6},{"answer":"Jira Service Management offers a free tier, so you can start without paying. Paid plans are also available: Free, Standard, Premium and Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.atlassian.com/software/confluence/pricing","question":"Is Jira Service Management free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Jira Service Management. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What platforms does Jira Service Management support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Jira Service Management, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.atlassian.com/software/confluence/pricing","question":"Can Jira Service Management be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Jira Service Management, including Slack, Trello, Microsoft, Jira, Confluence and Bitbucket. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.atlassian.com/software/confluence/pricing","question":"What does Jira Service Management integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Jira Service Management. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Jira Service Management not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.atlassian.com/trust","question":"What security certifications does Jira Service Management have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A security-focused platform that enables IT teams to remotely monitor, secure, and manage endpoints across their infrastructure, with built-in automation and threat detection capabilities. | Jira Service Management enables teams to deliver IT services by managing incidents, coordinating changes, and providing visibility across the organization with integrated AI capabilities. |
| features.capabilities | `{"hosting":"cloud","free_tier":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"patch_management":true,"problem_management":true,"rmm_remote_control":true,"incident_management":true}` | `{"hosting":"cloud","free_tier":true,"api_access":true,"cmdb_asset":true,"alert_routing":true,"aiops_automation":true,"change_management":true,"incident_management":true,"self_service_portal":true}` |
| integrations.count | 3 | 7,000 |
| integrations.list | `[{"name":"Microsoft 365"},{"name":"Google Workspace"},{"name":"Autotask PSA"}]` | `[{"name":"Slack"},{"name":"Trello"},{"name":"Microsoft"},{"name":"Jira"},{"name":"Confluence"},{"name":"Bitbucket"},{"name":"dbt","category":"data"},{"name":"Airflow","category":"workflow"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US","GB","AU"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","freeTier":true,"sourceUrl":"https://www.datto.com/pricing/","retrievedAt":"2026-08-14T10:21:38.977Z","billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free"},{"free":false,"name":"Standard","features":["Assets"],"contactSales":false},{"free":false,"name":"Premium","features":["24/7 Premium Support","1-hour response time for critical issues","Unlimited storage","99.9% uptime SLA"],"contactSales":false},{"free":false,"name":"Enterprise","features":["99.95% uptime SLA"],"commitment":"annual","contactSales":true}],"freeTier":true,"sourceUrl":"https://www.atlassian.com/software/confluence/pricing","retrievedAt":"2026-09-04T13:22:51.135Z","billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | - | yes |
| security.fedramp | - | yes |
| security.gdpr | yes | yes |
| security.trust_center | https://www.datto.com/legal/privacy-policy/ | - |

## Capabilities (IT Management Software)

| Capability | Datto RMM | Jira Service Management |
|---|:--:|:--:|
| **ITSM** |  |  |
| Incident management | ✓ | ✓ |
| Change / release management | - | ✓ |
| Problem management | ✓ | - |
| CMDB / IT asset management | ✓ | ✓ |
| Self-service portal | - | ✓ |
| **On-call** |  |  |
| On-call scheduling / escalation | - | - |
| Alert routing | ✓ | ✓ |
| **RMM** |  |  |
| Remote monitoring & control | ✓ | - |
| Patch management | ✓ | - |
| **Automation** |  |  |
| AIOps / workflow automation | ✓ | ✓ |
| ITIL-aligned / PinkVerify | - | - |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Platform** |  |  |
| Public API | - | ✓ |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:15:38.080Z. "-" = undocumented, not absent.*