# Crisp vs Gladly

| Attribute | Crisp | Gladly |
|---|---|---|
| **vioscaleAI score** | 59.6 (54% (medium)) | 71.7 (34% (low)) |
| content.faq | `[{"answer":"A unified inbox platform that consolidates emails, live chat, SMS, and social media messages from multiple channels, featuring AI-powered chatbots, automated workflows, and team collaboration tools for managing customer support at scale. It is indexed under Customer Support.","source":"https://crisp.chat/en/pricing/","question":"What is Crisp?","confidence":0.6},{"answer":"Crisp is a paid product; published pricing starts at $10 per agent per month. It is sold across 3 plans (Starter, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://crisp.chat/en/pricing/","question":"How much does Crisp cost?","confidence":0.6},{"answer":"Crisp supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://crisp.chat/en/pricing/","question":"What platforms does Crisp support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Crisp, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://crisp.chat/en/pricing/","question":"Can Crisp be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Crisp, including Email, WhatsApp, Messenger, Facebook, Twitter, Instagram, Slack and Zapier, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://crisp.chat/en/pricing/","question":"What does Crisp integrate with?","confidence":0.6}]` | `[{"answer":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. It is indexed under Customer Support.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What is Gladly?","confidence":0.6},{"answer":"We have confirmed browser-based access to Gladly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What platforms does Gladly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Gladly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"Can Gladly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Gladly, including Zendesk, Shopify, BigCommerce, Magento, Klaviyo and Loop. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What does Gladly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Gladly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gladly not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","question":"What security certifications does Gladly have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration. | An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 100 | 300 |
| integrations.list | `[{"name":"Email"},{"name":"WhatsApp"},{"name":"Messenger"},{"name":"Facebook"},{"name":"Twitter"},{"name":"Instagram"},{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Zapier","native":true,"category":"automation"},{"name":"n8n","native":true,"category":"automation"},{"name":"Facebook Messenger","native":true,"category":"chat","direction":"bidirectional"},{"name":"WhatsApp Business","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Viber","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Line","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Telegram","native":true,"category":"messaging","direction":"bidirectional"}]` | `[{"name":"Zendesk"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"bidirectional"},{"name":"BigCommerce","native":true,"category":"ecommerce"},{"name":"Magento","native":true,"category":"ecommerce"},{"name":"Klaviyo","native":true},{"name":"Loop","native":true,"direction":"bidirectional"},{"name":"Slack","native":true,"category":"communication"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"Aircall","native":true,"category":"voice"},{"name":"Amazon Connect","native":true,"category":"voice"},{"name":"Messenger","native":true,"category":"social"},{"name":"JIRA","native":true},{"name":"Qualtrics","native":true},{"name":"Recharge","native":true},{"name":"Recurly","native":true},{"name":"Endear","native":true},{"name":"Flip","native":true,"category":"voice"},{"name":"AWS EventBridge","native":true},{"name":"Fivetran","native":true},{"name":"ReturnLogic","native":true},{"name":"Shiphero","native":true},{"name":"Attentive","native":true,"category":"marketing"},{"name":"Assembled Workforce Management","native":true},{"name":"Playvox Workforce Management (WFM)","native":true},{"name":"MaestroQA","native":true},{"name":"Calabrio","native":true},{"name":"Medallia Agent Connect","native":true},{"name":"SentiSum","native":true},{"name":"SupporTrends","native":true},{"name":"Hark","native":true},{"name":"Jotform","native":true},{"name":"ScreenMeet","native":true},{"name":"Linc","native":true},{"name":"KODIF.ai","native":true},{"name":"Ada Support Inc.","native":true},{"name":"Siena","native":true},{"name":"Simplr","native":true},{"name":"AgentsOnly","native":true},{"name":"HiOperator","native":true},{"name":"Skio","native":true},{"name":"Ordergroove","native":true},{"name":"Klavioy"},{"name":"Assembled"},{"name":"Playvox"},{"name":"Corso"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","features":["Shared inbox","Chat SDKs","E-Commerce integrations"],"description":"For solopreneurs and entrepreneurs starting their first shared inbox","contactSales":false},{"free":false,"name":"Team","summary":"$295/mo for 20 agents, $10/mo per additional agent","features":["Omnichannel AI Chatbot","100+ integrations","Custom dashboards","Workflow automation builder"],"minSeats":20,"components":[{"kind":"fixed","amount":295,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":10,"period":"month","currency":"USD"}],"description":"For medium-sized businesses with AI-powered omnichannel customer support","contactSales":false},{"free":false,"name":"Enterprise","features":["Dedicated onboarding","Personalized SLAs","Custom features"],"description":"For large-scale companies with dedicated support and personalized SLAs","contactSales":true}],"summary":"From $295/mo for 20 agents. 14-day free trial. Yearly billing available.","currency":"USD","freeTier":false,"sourceUrl":"https://crisp.chat/en/pricing/","retrievedAt":"2026-09-03T17:53:03.939Z","freeTrialDays":14,"startingPrice":{"amount":295,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | commercial | - |
| pricing.price_level | high | - |
| pricing.starting_price | `{"amount":295,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/ |

## Capabilities (Customer Support)

| Capability | Crisp | Gladly |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✗ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✗ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✗ |

*Source: vioscaleAI. Generated 2026-10-16T19:29:10.179Z. "-" = undocumented, not absent.*