# Crisp vs Front

**Leader by vioscaleAI score:** Front

| Attribute | Crisp | Front |
|---|---|---|
| **vioscaleAI score** | 59.6 (54% (medium)) | 74.3 (73% (medium)) |
| content.faq | `[{"answer":"A unified inbox platform that consolidates emails, live chat, SMS, and social media messages from multiple channels, featuring AI-powered chatbots, automated workflows, and team collaboration tools for managing customer support at scale. It is indexed under Customer Support.","source":"https://crisp.chat/en/pricing/","question":"What is Crisp?","confidence":0.6},{"answer":"Crisp is a paid product; published pricing starts at $10 per agent per month. It is sold across 3 plans (Starter, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://crisp.chat/en/pricing/","question":"How much does Crisp cost?","confidence":0.6},{"answer":"Crisp supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://crisp.chat/en/pricing/","question":"What platforms does Crisp support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Crisp, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://crisp.chat/en/pricing/","question":"Can Crisp be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Crisp, including Email, WhatsApp, Messenger, Facebook, Twitter, Instagram, Slack and Zapier, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://crisp.chat/en/pricing/","question":"What does Crisp integrate with?","confidence":0.6}]` | `[{"answer":"An all-in-one customer support platform that automatically analyzes customer conversations to measure satisfaction and agent performance across email, chat, and other channels. It is indexed under Customer Support.","source":"https://front.com","question":"What is Front?","confidence":0.6},{"answer":"Front is a paid product; published pricing starts at $25 per user per month. It is sold across 3 plans (Starter, Professional and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://front.com/pricing","question":"How much does Front cost?","confidence":0.6},{"answer":"Front supports the web, Windows, macOS, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://front.com/pricing","question":"What platforms does Front support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Front, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://front.com/pricing","question":"Can Front be self-hosted?","confidence":0.6},{"answer":"We have confirmed 17 integrations for Front, including Slack, Dialpad, Salesforce, HubSpot, Jira, Asana, Office 365 and Gmail, plus 9 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://front.com","question":"What does Front integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Front. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Front not holding them. Always confirm compliance directly before you rely on it.","source":"https://front.com/security","question":"What security certifications does Front have?","confidence":0.7},{"answer":"Front is available worldwide. Its primary market is the United States.","source":"https://front.com/pricing","question":"Where is Front available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A unified platform that enables businesses to manage customer communications through chat and messaging, with APIs and SDKs for web and mobile app integration. | Cloud-based customer service platform that unifies email, chat, SMS, and other communication channels with AI-powered automation and cross-team visibility, enabling teams to manage complex, multi-department support workflows at scale. |
| features.capabilities | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":false,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 100 | 160 |
| integrations.list | `[{"name":"Email"},{"name":"WhatsApp"},{"name":"Messenger"},{"name":"Facebook"},{"name":"Twitter"},{"name":"Instagram"},{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Zapier","native":true,"category":"automation"},{"name":"n8n","native":true,"category":"automation"},{"name":"Facebook Messenger","native":true,"category":"chat","direction":"bidirectional"},{"name":"WhatsApp Business","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Viber","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Line","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Telegram","native":true,"category":"messaging","direction":"bidirectional"}]` | `[{"name":"Slack"},{"name":"Dialpad"},{"name":"Salesforce"},{"name":"HubSpot"},{"name":"Jira"},{"name":"Asana"},{"name":"Office 365"},{"name":"Gmail"},{"name":"Aircall","native":false,"category":"voice","direction":"bidirectional"},{"name":"Twilio","native":false,"category":"communications","direction":"outbound"},{"name":"Email","native":true},{"name":"SMS","native":true},{"name":"WhatsApp","native":true,"category":"chat"},{"name":"Front Chat","native":true,"category":"chat"},{"name":"Claude","native":true},{"name":"OpenAI","native":true},{"name":"Sierra","native":true},{"name":"ChatGPT","native":false,"category":"ai"},{"name":"Chatra","native":false,"category":"crm"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"ios":true,"web":true,"android":true}` | `{"ios":true,"mac":true,"web":true,"android":true,"windows":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","features":["Shared inbox","Chat SDKs","E-Commerce integrations"],"description":"For solopreneurs and entrepreneurs starting their first shared inbox","contactSales":false},{"free":false,"name":"Team","summary":"$295/mo for 20 agents, $10/mo per additional agent","features":["Omnichannel AI Chatbot","100+ integrations","Custom dashboards","Workflow automation builder"],"minSeats":20,"components":[{"kind":"fixed","amount":295,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"agent","amount":10,"period":"month","currency":"USD"}],"description":"For medium-sized businesses with AI-powered omnichannel customer support","contactSales":false},{"free":false,"name":"Enterprise","features":["Dedicated onboarding","Personalized SLAs","Custom features"],"description":"For large-scale companies with dedicated support and personalized SLAs","contactSales":true}],"summary":"From $295/mo for 20 agents. 14-day free trial. Yearly billing available.","currency":"USD","freeTier":false,"sourceUrl":"https://crisp.chat/en/pricing/","retrievedAt":"2026-09-03T17:53:03.939Z","freeTrialDays":14,"startingPrice":{"amount":295,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$25/user/mo billed annually, up to 10 seats","features":["Shared inbox and ticketing","AI Topics and up to 10 automation rules","Basic analytics","No-code public knowledge base","AI add-ons available"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":25,"period":"month","currency":"USD"}],"description":"Essential capabilities to get started with single-channel support","contactSales":false,"includedLimits":{"channels":"up to 10 per license","automation_rules":"up to 10"}},{"free":false,"name":"Professional","summary":"$65/user/mo billed annually, up to 50 seats","features":["Omnichannel (email, SMS, social, etc.)","Macros and up to 20 automation rules","Advanced analytics","Multiple workspaces, SSO, and SCIM"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":65,"period":"month","currency":"USD"}],"description":"Enhanced automation and reporting for omnichannel support","contactSales":false,"includedLimits":{"channels":"up to 30 per license","automation_rules":"up to 20"}},{"free":false,"name":"Enterprise","summary":"$105/user/mo billed annually","features":["Unlimited rules and macros","Multi-language knowledge base","AI Copilot, QA, and CSAT included","Omnichannel (email, SMS, social, WhatsApp, etc.)","Shared inboxes","Ticketing system","Messaging & live chat","SSO, SCIM, and custom roles"],"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":105,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"channels":"up to 50 per license","automation_rules":"unlimited"}}],"addOns":[{"name":"AI Copilot","components":[{"kind":"per_unit","unit":"seat","amount":20,"period":"month","currency":"USD"}]},{"name":"Smart QA","components":[{"kind":"fixed","amount":10,"period":"month","currency":"USD"}]},{"name":"AI Agent / Autopilot","components":[{"per":{"qty":1,"unit":"request"},"kind":"metered","amount":0.05,"currency":"USD"}]},{"name":"Native WhatsApp Channel"},{"name":"API Rate Limit Increase","components":[{"kind":"fixed","amount":200,"period":"month","currency":"USD"}]}],"summary":"From $25/seat/mo billed annually. Free 14-day trial includes all Professional features.","currency":"USD","freeTier":true,"sourceUrl":"https://front.com/pricing","retrievedAt":"2026-10-05T12:35:33.488Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":25,"period":"month","currency":"USD"},"billingPeriods":["year"]}` |
| pricing.free_tier | no | yes |
| pricing.model | commercial | freemium |
| pricing.price_level | high | mid |
| pricing.starting_price | `{"amount":295,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| reliability.status_page | yes | yes |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | - | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | - | https://front.com/security |

## Capabilities (Customer Support)

| Capability | Crisp | Front |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✗ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud only | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✗ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:10:22.280Z. "-" = undocumented, not absent.*