# Coveo vs Glean

| Attribute | Coveo | Glean |
|---|---|---|
| **vioscaleAI score** | 51.7 (59% (medium)) | 68.3 (29% (low)) |
| content.faq | `[{"answer":"Coveo for Sitecore is a self-learning search solution integrated directly into the Sitecore platform. It delivers site search, recommendations, and personalization powered by AI and deep learning, with management and relevance tuning accessible from Sitecore's administrative interface. It is indexed under Search Engines.","source":"https://www.coveo.com/en/pricing/sitecore-integration","question":"What is Coveo?","confidence":0.6},{"answer":"Coveo does not publish its prices. Pricing is quoted on request, across 2 plans (Pro+ and Enterprise+), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.coveo.com/en/pricing/sitecore-integration","question":"How much does Coveo cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Coveo. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.coveo.com/en/pricing/sitecore-integration","question":"What platforms does Coveo support?","confidence":0.6},{"answer":"Yes. Coveo can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.coveo.com/en/pricing/sitecore-integration","question":"Can Coveo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 19 integrations for Coveo, including Sitecore, Salesforce, SAP Commerce, SharePoint Online, Google Tag Manager, Snowflake, Confluence and Custom ML models, plus 11 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.coveo.com/en/pricing/sitecore-integration","question":"What does Coveo integrate with?","confidence":0.6},{"answer":"We have independently confirmed ISO 27001, HIPAA and GDPR for Coveo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Coveo not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.coveo.com/en/relevance-360/trust-is-currency-in-the-agentic-era/from-ai-experiments-to-impact","question":"What security certifications does Coveo have?","confidence":0.7}]` | `[{"answer":"A cloud-based AI platform that integrates with enterprise applications to provide intelligent search, conversational assistance, and autonomous agents, with built-in security controls and permission enforcement. It is indexed under AI Enterprise Search.","source":"https://www.glean.com","question":"What is Glean?","confidence":0.6},{"answer":"We have confirmed browser-based access to Glean. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.glean.com","question":"What platforms does Glean support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Glean, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.glean.com","question":"Can Glean be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Glean, including 15Five, Docebo, Lessonly, Nice CXone, Slack, Salesforce Service Cloud, ServiceNow and Zoom AI Companion, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.glean.com","question":"What does Glean integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Glean. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Glean not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.glean.com/platform/security","question":"What security certifications does Glean have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A search and discovery platform that uses machine learning to understand user intent, personalize search results, and deliver content recommendations. It integrates with content management systems and AI assistants through hosted services. | Glean indexes and provides secure, permissions-aware search and AI agents across 275+ enterprise applications. It enables teams to build AI-powered workflows while maintaining source-system security and compliance standards. |
| features.capabilities | `{"faceting":"yes","query_dsl":"API / proprietary","deployment":"managed","geo_search":true,"distributed":"sharded","index_engine":"custom","licence_class":"proprietary","log_analytics":true,"multi_tenancy":true,"pricing_model":"tiered_cloud_consumption","vector_search":"hybrid_fusion","typo_tolerance":"built_in","deployment_model":"managed_cloud_saas","relevance_tuning":"ranking_rules","realtime_indexing":"near_real_time","generative_ai_answer_synthesis_rag":true,"bring_your_own_llm_byo_model_support":true,"hipaa_compliance_for_medical_records":true,"multi_lingual_semantic_understanding":true,"source_system_rbac_permissions_mirroring":true,"hybrid_dense_and_sparse_lexical_reranking":true,"admin_dashboard_for_search_analytics_and_gaps":true,"personalization_based_on_user_department_context":true,"pre_built_native_crawlers_for_100_plus_saas_apps":true}` | `{"soc2_type_ii":true,"deployment_model":"managed_cloud_saas","generative_ai_answer_synthesis_rag":true,"bring_your_own_llm_byo_model_support":true,"hipaa_compliance_for_medical_records":true,"source_system_rbac_permissions_mirroring":true,"admin_dashboard_for_search_analytics_and_gaps":true,"personalization_based_on_user_department_context":true,"pre_built_native_crawlers_for_100_plus_saas_apps":true}` |
| integrations.count | 4 | 275 |
| integrations.list | `[{"name":"Sitecore"},{"name":"Salesforce"},{"name":"SAP Commerce"},{"name":"SharePoint Online"},{"name":"Google Tag Manager"},{"name":"Snowflake"},{"name":"Confluence"},{"name":"Custom ML models"},{"name":"Sitemap"},{"name":"Web connectors"},{"name":"Qubit"},{"name":"ServiceNow"},{"name":"SAP Commerce Cloud"},{"name":"Adobe Experience Manager"},{"name":"Adobe Experience Cloud Exchange"},{"name":"Slack"},{"name":"Google Docs"},{"name":"Jira"},{"name":"On-premises connectors"},{"name":"Generic cloud connectors"},{"name":"ChatGPT","direction":"inbound"},{"name":"Claude","direction":"inbound"},{"name":"Copilot","direction":"inbound"}]` | `[{"name":"15Five"},{"name":"Docebo"},{"name":"Lessonly"},{"name":"Nice CXone"},{"name":"Slack"},{"name":"Salesforce Service Cloud"},{"name":"ServiceNow"},{"name":"Zoom AI Companion"},{"name":"VS Code","native":true,"direction":"bidirectional"},{"name":"Claude Desktop","native":true,"direction":"bidirectional"},{"name":"Cursor","native":true,"direction":"bidirectional"},{"name":"Windsurf","native":true,"direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Pro+","summary":"Contact sales for pricing. 200K queries/month.","features":["Unified index","Sitecore connector + 2 cloud connectors","Multi-site architecture","Sitecore Hive UI integration","Rules engine","Model testing & configuration","Sandbox","Recommendations","Ranking editor in Sitecore","Sitecore xDB integration","5 indexing pipelines","10 query pipelines","Synonym detection","Query correction","Typo tolerance","Fuzzy search","Geolocation search","Multilingual search","Result ranking","A/B testing","Group & campaign management","Query suggestions","Automatic re-ranking","Dynamic faceting","Facet re-ranking","Facet auto-selection","Natural language processing","Pre-configured dashboards","Custom data explorers","Data export","Sitecore xConnect data sharing","Permission filters","Sitecore Launchpad integration","10 administrator users","Single sign-on","API access","Client libraries & SDK","3-month updates acceptance","99.9% uptime SLA","5 authorized contacts"],"commitment":"annual","description":"Site search engine designed to work right inside Sitecore.","contactSales":true,"includedLimits":{"queries_per_month":"200K","upgrades_available":"True"}},{"free":false,"name":"Enterprise+","summary":"Contact sales for volume-based pricing. 300K+ queries/month.","features":["Unified index","Sitecore connector + all cloud connectors","Multi-site architecture","Sitecore Hive UI integration","Rules engine","Deep learning for advanced search","Sandbox","Recommendations","Ranking editor in Sitecore","Sitecore xDB integration","Unlimited indexing pipelines","Unlimited query pipelines","Synonym detection","Query correction","Typo tolerance","Fuzzy search","Geolocation search","Multilingual search","Result ranking","Advanced ranking rules","A/B testing","Group & campaign management","Model configurability (advanced)","Model testing","Query suggestions","Automatic re-ranking","Dynamic faceting","Facet re-ranking","Facet auto-selection","Natural language processing","Question answering","Pre-configured dashboards","Custom data explorers","Data export","Sitecore xConnect data sharing","Snowflake reader account","Permission filters","Sitecore Launchpad integration","50 administrator users","Custom SSO"],"commitment":"annual","description":"Search and recommendations with Sitecore xDB personalization and volume-based pricing.","contactSales":true,"includedLimits":{"queries_per_month":"300K+","upgrades_available":"True"}}],"addOns":[{"name":"Data replication"},{"name":"HIPAA cloud"},{"name":"On-premises connectors"},{"name":"Ecommerce Extension"}],"summary":"Contact sales for pricing. Annual contracts, available in multiple currencies (CAD, EUR, GBP, AUD). 3-year contract terms standard.","currency":"USD","freeTier":false,"sourceUrl":"https://www.coveo.com/en/pricing/sitecore-integration","retrievedAt":"2026-08-14T08:35:06.103Z","billingPeriods":["year"]}` | - |
| pricing.free_tier | no | - |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | - |
| pricing.transparent | no | - |
| reliability.sla_pct | 99.99 | - |
| reliability.status_page | yes | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"ISO 42001","status":"active"},{"name":"HIPAA","status":"active"},{"name":"TX-RAMP Level 2","level":"Level 2","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.coveo.com/en/company/careers/open-positions/administration/finances/manager-financial-reporting-compliance/8602505002 | https://www.glean.com/platform/security |

## Capabilities (AI Enterprise Search)

| Capability | Coveo | Glean |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Managed cloud saas | Managed cloud saas |
| Source system RBAC permissions mirroring | ✓ | ✓ |
| Generative AI answer synthesis rag | ✓ | ✓ |
| Hybrid dense and sparse lexical reranking | ✓ | - |
| Pre built native crawlers for 100 plus saas apps | ✓ | ✓ |
| Multi lingual semantic understanding | ✓ | - |
| Personalization based on user department context | ✓ | ✓ |
| Optical character recognition OCR for pdfs | - | - |
| Admin dashboard for search analytics and gaps | ✓ | ✓ |
| Bring your own LLM byo model support | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| HIPAA compliance for medical records | ✓ | ✓ |
| Pricing model | Tiered cloud consumption | - |

*Source: vioscaleAI. Generated 2026-10-17T05:47:46.041Z. "-" = undocumented, not absent.*