# Courier vs Infobip

**Leader by vioscaleAI score:** Infobip

| Attribute | Courier | Infobip |
|---|---|---|
| **vioscaleAI score** | 67.1 (70% (medium)) | 78.7 (48% (low)) |
| content.faq | `[{"answer":"A platform that enables software companies to send and manage customer notifications across multiple channels using workflow automation, message templates, and built-in analytics. It is indexed under Communication APIs.","source":"https://www.courier.com","question":"What is Courier?","confidence":0.6},{"answer":"Courier offers a free tier, so you can start without paying. Paid plans start at $0.01. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.courier.com","question":"Is Courier free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Courier. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.courier.com","question":"What platforms does Courier support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Courier, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.courier.com","question":"Can Courier be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Courier, including Amply, AWS SES, Postmark and Mailgun. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.courier.com","question":"What does Courier integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Courier. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Courier not holding them. Always confirm compliance directly before you rely on it.","source":"https://security.courier.com","question":"What security certifications does Courier have?","confidence":0.7}]` | `[{"answer":"Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations. It is indexed under Communication APIs.","source":"https://www.infobip.com","question":"What is Infobip?","confidence":0.6},{"answer":"Infobip offers a free tier, so you can start without paying. Paid plans start at €115 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.infobip.com/pricing","question":"Is Infobip free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Infobip. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.infobip.com/pricing","question":"What platforms does Infobip support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Infobip, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.infobip.com/pricing","question":"Can Infobip be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Infobip, including SMS, Email, Voice, MMS, WhatsApp, RCS, Messenger and Viber, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.infobip.com","question":"What does Infobip integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Infobip. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Infobip not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.infobip.com/privacy-documents","question":"What security certifications does Infobip have?","confidence":0.7},{"answer":"Infobip is available worldwide. Its primary markets are the United States, Canada and the United Kingdom. The vendor is headquartered in the United Kingdom.","source":"https://www.infobip.com/pricing","question":"Where is Infobip available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A notification platform that consolidates email, SMS, push, and chat delivery across multiple third-party providers, offering centralized routing, templating, automatic failover, and in-app notifications through one API. | A communications platform-as-a-service that enables businesses to reach customers via SMS, email, WhatsApp, voice, and other channels through unified APIs and a web portal, with global reach and enterprise-grade security. |
| features.capabilities | `{"rcs":false,"sms":true,"chat":true,"email":true,"video":false,"voice":false,"two_way":false,"whatsapp":true,"verify_otp":false,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":false}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 27 | 30 |
| integrations.list | `[{"name":"Amply"},{"name":"AWS SES"},{"name":"Postmark"},{"name":"Mailgun"},{"name":"Gmail","category":"email","direction":"outbound"},{"name":"MailerSend","category":"email","direction":"outbound"},{"name":"Mailchimp","category":"email","direction":"outbound"},{"name":"SendGrid","category":"email","direction":"outbound"},{"name":"SMTP","category":"email","direction":"outbound"},{"name":"AWS SNS","category":"sms","direction":"outbound"},{"name":"Azure SMS","category":"sms","direction":"outbound"},{"name":"MessageMedia","category":"sms","direction":"outbound"},{"name":"SMSCentral","category":"sms","direction":"outbound"},{"name":"Twilio","category":"sms","direction":"outbound"},{"name":"Vonage","category":"sms","direction":"outbound"},{"name":"Apple Push Notifications","category":"push","direction":"outbound"},{"name":"Firebase","category":"push","direction":"outbound"},{"name":"Google FCM","category":"push","direction":"outbound"},{"name":"Slack","category":"chat","direction":"outbound"},{"name":"Microsoft Teams","category":"chat","direction":"outbound"},{"name":"StreamChat","category":"chat","direction":"outbound"},{"name":"WhatsApp","category":"messaging","direction":"outbound"},{"name":"Segment","category":"cdp"},{"name":"Datadog","category":"monitoring"},{"name":"Okta","category":"sso"},{"name":"Courier","category":"in-app","direction":"outbound"},{"name":"Webhook"}]` | `[{"name":"SMS"},{"name":"Email"},{"name":"Voice"},{"name":"MMS"},{"name":"WhatsApp"},{"name":"RCS"},{"name":"Messenger"},{"name":"Viber"},{"name":"Instagram"},{"name":"Google Business Messages"},{"name":"Apple Messages for Business"},{"name":"LINE"},{"name":"Zalo"},{"name":"KakaoTalk","native":true,"category":"messaging"},{"name":"WhatsApp Business Platform","category":"messaging"}]` |
| market.availability | - | `{"hqCountry":"GB","primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"usage","plans":[{"free":true,"name":"Developer","summary":"Free, 10,000 sends/month","features":["10,000 sends per month","Journeys & broadcasts","MCP server, CLI, & SDKs","SSO via Google, Github","Email support"],"description":"For developers building with Courier","contactSales":false,"includedLimits":{"sends":"10,000/month"}},{"free":false,"name":"Business","summary":"$0.005 per send","features":["All Developer features","Pay-as-you-go pricing","AI Translations","AI Agent node","Email & chat support"],"components":[{"per":{"qty":1,"unit":"send"},"kind":"metered","amount":0.005,"currency":"USD"}],"description":"Pay-as-you-grow usage pricing","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing with volume discounts","features":["All Business features","Volume pricing","Dedicated Slack channel","Observability integrations","Role-based access control","Enterprise SLA","EU Data Residency"],"description":"For high-volume deployments","contactSales":true}],"summary":"Free tier with 10,000 sends/month, then $0.005 per send. No per-seat or channel fees.","currency":"USD","freeTier":true,"sourceUrl":"https://www.courier.com","retrievedAt":"2026-08-03T14:25:03.299Z","startingPrice":{"amount":0.005,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"SMS","features":["Flexible pricing by destination country","98% open rate","Global delivery","Fraud protection"],"description":"Pay-per-message SMS delivery with flexible pricing by destination","contactSales":false},{"free":false,"name":"Email","features":["99.4% deliverability rate","120k emails per minute processing","2 second average delivery"],"description":"Flat-rate email messaging worldwide","contactSales":false},{"free":false,"name":"WhatsApp","features":["Utility messages","Authentication/OTP","Marketing messages","Free-form customer responses"],"description":"Per-message WhatsApp platform messaging with category-based pricing","contactSales":false},{"free":false,"name":"Viber","features":["Promotional, transactional, OTP, and conversational messages","Minimum commitment €115 (standard) or €175 (select countries)"],"components":[{"kind":"fixed","amount":115,"period":"month","currency":"EUR"}],"description":"Per-message Viber messaging with monthly sender/service ID commitment","contactSales":false},{"free":false,"name":"Voice","features":["Inbound call handling","IVR automation","95% global coverage","70+ direct operator connections"],"description":"Inbound and outbound voice call routing","contactSales":false}],"summary":"Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.","currency":"EUR","freeTier":true,"sourceUrl":"https://www.infobip.com/pricing","retrievedAt":"2026-08-14T12:10:23.598Z","startingPrice":{"amount":115,"period":"month","currency":"EUR"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | low | low |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |
| security.trust_center | - | https://www.infobip.com/policies/privacy-notice |

## Capabilities (Communication APIs)

| Capability | Courier | Infobip |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✗ | ✓ |
| WhatsApp | ✓ | ✓ |
| RCS | ✗ | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | ✗ | ✓ |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | ✗ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✗ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✗ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T18:32:08.967Z. "-" = undocumented, not absent.*