# ContactMonkey vs Firstup

**Leader by vioscaleAI score:** Firstup

| Attribute | ContactMonkey | Firstup |
|---|---|---|
| **vioscaleAI score** | 35.1 (42% (low)) | 42.1 (57% (medium)) |
| content.faq | - | `[{"answer":"A workforce communication platform that enables organizations to send targeted messages to employees across email, mobile, web, and other channels, with AI-powered content creation and engagement analytics. It is indexed under Internal Communications.","source":"https://firstup.io/pricing/","question":"What is Firstup?","confidence":0.6},{"answer":"Firstup does not publish its prices. Pricing is quoted on request, across 3 plans (Essential, Professional and Premier), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://firstup.io/pricing/","question":"How much does Firstup cost?","confidence":0.6},{"answer":"Firstup supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://firstup.io/pricing/","question":"What platforms does Firstup support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Firstup, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://firstup.io/pricing/","question":"Can Firstup be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Firstup, including Slack, Microsoft Teams, Workday, Bamboo HR, Okta and Azure AD. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://firstup.io/pricing/","question":"What does Firstup integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Firstup. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Firstup not holding them. Always confirm compliance directly before you rely on it.","source":"https://firstup.io/company/security/","question":"What security certifications does Firstup have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An internal communications platform that enables organizations to create, send, and measure the impact of branded emails, messages, and announcements across Outlook, Gmail, Teams, SharePoint, and SMS to reach all employees including frontline workers. | Firstup delivers targeted messages to frontline employees through mobile apps, point-of-sale systems, and digital signage. The platform helps organizations improve employee engagement, coordination, and retention in distributed teams. |
| features.capabilities | `{"soc2_type_ii":true,"content_approval_workflow_engine":true,"cross_channel_multi_endpoint_broadcasting":true}` | `{"iso_27001":true,"soc2_type_ii":true,"azure_ad_okta_sso_sync":true,"workday_bamboo_hris_data_sync":true,"slack_ms_teams_bot_broadcasting":true,"frontline_deskless_worker_mobile_app":true,"cross_channel_multi_endpoint_broadcasting":true}` |
| integrations.count | 9 | 6 |
| integrations.list | `[{"name":"Outlook","native":true,"category":"email","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"bidirectional"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"outbound"},{"name":"SharePoint","native":true,"direction":"outbound"},{"name":"Power BI","native":true,"category":"analytics","direction":"outbound"},{"name":"Tableau","native":true,"category":"analytics","direction":"outbound"},{"name":"Canva","native":true,"category":"design","direction":"inbound"},{"name":"Appspace","native":true,"direction":"inbound"},{"name":"HRIS Platforms","native":false,"category":"crm","direction":"bidirectional"}]` | `[{"name":"Slack","native":true,"category":"chat","direction":"outbound"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"outbound"},{"name":"Workday","native":true,"category":"hris","direction":"inbound"},{"name":"Bamboo HR","native":true,"category":"hris","direction":"inbound"},{"name":"Okta","native":true,"category":"auth","direction":"bidirectional"},{"name":"Azure AD","native":true,"category":"auth","direction":"bidirectional"},{"name":"ServiceNow","native":true,"category":"service_management","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US","EU"],"availabilityScope":"global","availableCountries":["US","GB","EU","CA","AU"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Launch","summary":"Request pricing. Includes basic email sending and analytics.","features":["Create and send branded emails from Outlook or Gmail","Drag-and-drop email templates","Track opens, clicks, and read time","Email client integration","Team collaboration and content calendar","Dynamic content for multilingual emails","Approval workflows","Link checking and accessibility checks","Core analytics support","Microsoft and Google user sync","80+ HRIS integrations"],"description":"Entry-level plan for teams sending on-brand emails with basic analytics and template tools","contactSales":true},{"free":false,"name":"Grow","summary":"Request pricing. Includes segmentation and multi-channel reach.","features":["Everything in Launch, plus:","Targeted message delivery with segmentation","Dynamic content blocks per audience group","Segmented engagement analytics","Multi-language and automated translation","Microsoft Teams and SharePoint integration","Editorial QA for grammar and consistency","80+ HRIS integrations"],"description":"Mid-tier plan for teams managing multiple audience segments with targeted messaging and advanced reporting","contactSales":true},{"free":false,"name":"Enterprise","summary":"Request pricing. Includes API access and enterprise security.","features":["Everything in Grow, plus:","Analytics API for Power BI and Tableau integration","HRIS platform integration with nightly syncs","Global send scheduling with timezone support","Advanced security and governance workflows","SAML 2.0 single sign-on (by request)"],"description":"Enterprise-grade plan for global organizations with complex workflows, advanced governance, and BI integration","contactSales":true}],"addOns":[{"name":"Pages"},{"name":"Extended Reach"},{"name":"Advanced Review"},{"name":"SMS"}],"summary":"Pricing by team size and list volume. Plans: Launch (basic email sending), Grow (segmentation and targeting), Enterprise (API and advanced governance). Contact sales for quote.","freeTier":false,"sourceUrl":"https://www.contactmonkey.com/pricing","retrievedAt":"2026-10-06T21:47:54.643Z"}` | `{"type":"quote","plans":[{"free":false,"name":"Essential","features":["Publish to email, mobile app, and desktop","Automatic retargeting of unengaged employees"],"contactSales":true},{"free":false,"name":"Professional","features":["Embedded widgets in workplace tools","Multi-language translation across channels"],"contactSales":true},{"free":false,"name":"Premier","features":["No-code flow builder for journey design","Automated journey triggering based on employee behavior"],"contactSales":true}],"summary":"Contact sales for custom pricing. Three tiers available: Essential, Professional, Premier.","freeTier":false,"sourceUrl":"https://firstup.io/pricing/","retrievedAt":"2026-08-19T13:14:44.217Z"}` |
| pricing.free_tier | no | no |
| pricing.model | quote | quote |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.99 |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"AICPA"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"}]` |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.contactmonkey.com/security | https://firstup.io/company/security/ |

## Capabilities (Internal Communications)

| Capability | ContactMonkey | Firstup |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Cross channel multi endpoint broadcasting | ✓ | ✓ |
| Frontline deskless worker mobile app | - | ✓ |
| Mandatory read receipts and compliance tracking | - | - |
| Targeted audience segmentation by org chart | - | - |
| Employee advocacy social media sharing | - | - |
| Content approval workflow engine | ✓ | - |
| Workday bamboo HRIS data sync | - | ✓ |
| Azure ad okta SSO sync | - | ✓ |
| Slack ms teams bot broadcasting | - | ✓ |
| SOC2 type ii | ✓ | ✓ |
| ISO 27001 | - | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:15:57.665Z. "-" = undocumented, not absent.*