# ConnectWise PSA vs Teamwork.com

**Leader by vioscaleAI score:** Teamwork.com

| Attribute | ConnectWise PSA | Teamwork.com |
|---|---|---|
| **vioscaleAI score** | 33.7 (24% (low)) | 68.3 (57% (medium)) |
| content.faq | `[{"answer":"ConnectWise PSA serves as a command center for IT solution providers, integrating service delivery workflows, billing operations, and AI-powered automation into a single platform. It streamlines ticketing, financial management, and cross-product coordination to reduce manual administration and improve operational efficiency. It is indexed under Professional Services Automation.","source":"https://www.connectwise.com/blog/msp-pricing-strategies","question":"What is ConnectWise PSA?","confidence":0.6},{"answer":"We have confirmed browser-based access to ConnectWise PSA. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.connectwise.com/platform/cpq/request-pricing/compare-features","question":"What platforms does ConnectWise PSA support?","confidence":0.6},{"answer":"We have confirmed 12 integrations for ConnectWise PSA, including Salesforce, Microsoft Dynamics CRM, NetSuite, AutoTask, ConnectWise RMM, ConnectWise MDR, Pax8 and SentinelOne, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.connectwise.com/blog/msp-pricing-strategies","question":"What does ConnectWise PSA integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for ConnectWise PSA. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as ConnectWise PSA not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.connectwise.com/platform/wisepay/security-center-wisepay/privacy-policy-wisepay","question":"What security certifications does ConnectWise PSA have?","confidence":0.7}]` | `[{"answer":"All-in-one platform designed for client-facing teams to manage projects, allocate resources, track time, and monitor profitability. Integrates AI assistants for intelligent scheduling, project planning, and resource optimization. It is indexed under Professional Services Automation.","source":"https://www.teamwork.com/pricing/","question":"What is Teamwork.com?","confidence":0.6},{"answer":"Teamwork.com supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.teamwork.com/pricing/","question":"What platforms does Teamwork.com support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Teamwork.com, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.teamwork.com/pricing/","question":"Can Teamwork.com be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Teamwork.com, including Slack, HubSpot, Salesforce, NetSuite, QuickBooks, Xero, Google Calendar and Zapier, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.teamwork.com/pricing/","question":"What does Teamwork.com integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and ISO 27001 for Teamwork.com. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Teamwork.com not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.teamwork.com/security/","question":"What security certifications does Teamwork.com have?","confidence":0.7},{"answer":"Teamwork.com is available in the United States, the United Kingdom, Canada and Australia. Its primary markets are the United States, the United Kingdom, Canada and Australia.","source":"https://www.teamwork.com/pricing/","question":"Where is Teamwork.com available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based software solution that helps service-focused organizations manage projects, track time and expenses, handle customer relationships, process sales workflows, and integrate with accounting systems for comprehensive business operations. | A cloud-based platform for managing professional services delivery that emphasizes project profitability and cost tracking. It integrates with CRM and accounting systems to streamline work management and financial operations. |
| features.capabilities | `{"pricing_model":"quote","deployment_model":"cloud_managed_saas","time_and_expense_capture_mobile":true}` | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"per_user_monthly","deployment_model":"cloud_managed_saas","automated_client_invoicing":true,"netsuite_quickbooks_erp_sync":true,"gantt_chart_task_dependencies":true,"time_and_expense_capture_mobile":true,"skills_based_resource_allocation":true,"salesforce_hubspot_crm_integration":true,"resource_capacity_utilization_tracking":true,"project_profitability_margin_forecasting":true}` |
| integrations.count | 10 | 10 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Microsoft Dynamics CRM"},{"name":"NetSuite"},{"name":"AutoTask"},{"name":"ConnectWise RMM"},{"name":"ConnectWise MDR"},{"name":"Pax8"},{"name":"SentinelOne"},{"name":"Bitdefender"},{"name":"Microsoft"},{"name":"Microsoft Defender for Business","native":true,"category":"security","direction":"bidirectional"},{"name":"Microsoft 365 Business Premium","native":true},{"name":"Microsoft Sentinel","native":true,"category":"security"},{"name":"QuickBooks Online","native":true,"category":"erp","direction":"bidirectional"},{"name":"Office 365","native":true,"category":"productivity","direction":"bidirectional"},{"name":"Microsoft Teams","native":true,"category":"chat","direction":"bidirectional"},{"name":"Cisco Simple IT","native":true,"category":"it_management","direction":"bidirectional"},{"name":"Email","native":true,"category":"communication","direction":"inbound"},{"name":"ConnectWise Chat","native":true,"category":"chat","direction":"bidirectional"}]` | `[{"name":"Slack"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"NetSuite"},{"name":"QuickBooks"},{"name":"Xero"},{"name":"Google Calendar"},{"name":"Zapier"},{"name":"Dropbox"},{"name":"ChatGPT"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Essentials","features":["Ticketing and SLA management","Project management and resource management","Time and expense tracking","Reporting and business analytics","Knowledge Base creation","CSAT, NPS, and project survey capability","Project management","Ticketing","Resource management","SLA management","MSP/RMM integration","Customer Portal","Email connector","Company & Contact Management","24/7 community forum access","Standard support"],"description":"Core package for teams requiring ticketing, project delivery, time and expense capture, customer management, and reporting capabilities.","contactSales":true},{"free":false,"name":"Pro","features":["Everything in Essentials","Quote & Proposal Creation","Opportunity management","Sales management","Procurement workflows","Vendor & Distributor Pricing & Ordering","Peer review","Contract approval lockdown","Sales team management","Location management","Management approvals","Achievement system","Billing & finance","GL integration","Contract management","Platform Workflow Automation","Cloud database access"],"description":"Advanced package including all Essentials features plus sales workflows, quoting and proposals, procurement management, vendor ordering, and finance system integrations.","contactSales":true}],"addOns":[{"name":"RPA Bot Automation"},{"name":"Licensing"},{"name":"QuickBooks Online Integration"},{"name":"Office 365 Billing, Monitoring & Management"},{"name":"Implementation Consulting"},{"name":"Add-on Consulting"},{"name":"Form Design"},{"name":"Premium Support"}],"summary":"Custom pricing; contact sales team for a personalized quote based on package selection.","sourceUrl":"https://www.connectwise.com/platform/psa/request-pricing/compare-features","retrievedAt":"2026-10-15T21:07:53.903Z"}` | `{"type":"subscription","currency":"USD","sourceUrl":"https://www.teamwork.com","retrievedAt":"2026-09-23T13:24:51.317Z","billingPeriods":["year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | unknown |
| pricing.transparent | no | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | - | yes |
| security.trust_center | https://www.connectwise.com/platform/wisepay/security-center-wisepay/privacy-policy-wisepay | - |

## Capabilities (Professional Services Automation)

| Capability | ConnectWise PSA | Teamwork.com |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | Cloud managed saas | Cloud managed saas |
| Resource capacity utilization tracking | - | ✓ |
| Skills based resource allocation | - | ✓ |
| Project profitability margin forecasting | - | ✓ |
| Time and expense capture mobile | ✓ | ✓ |
| Automated client invoicing | - | ✓ |
| Revenue recognition module asc 606 | - | - |
| Gantt chart task dependencies | - | ✓ |
| Salesforce hubspot CRM integration | - | ✓ |
| Netsuite quickbooks ERP sync | - | ✓ |
| SOC2 type ii | - | ✓ |
| ISO 27001 | - | ✓ |
| Pricing model | Quote | Per user monthly |

*Source: vioscaleAI. Generated 2026-10-16T07:15:38.493Z. "-" = undocumented, not absent.*