# commercetools vs Shopify

**Leader by vioscaleAI score:** Shopify

| Attribute | commercetools | Shopify |
|---|---|---|
| **vioscaleAI score** | 58.8 (56% (medium)) | 83.7 (72% (medium)) |
| content.faq | `[{"answer":"A cloud-native commerce platform that provides APIs and flexible architecture for enterprises to build and customize shopping experiences across B2C, B2B, and omnichannel operations on a single unified system. It is indexed under E-commerce Platforms.","source":"https://commercetools.com","question":"What is commercetools?","confidence":0.6},{"answer":"commercetools does not publish its prices. Pricing is quoted on request, across 1 plan (Premium), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://commercetools.com/pricing","question":"How much does commercetools cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to commercetools. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://commercetools.com","question":"What platforms does commercetools support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for commercetools, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://commercetools.com","question":"Can commercetools be self-hosted?","confidence":0.6},{"answer":"We have confirmed 15 integrations for commercetools, including TrustElevate, Krish Multi Vendor Marketplace, Google Cloud Marketplace, AWS Marketplace, Payment Service Providers (PSPs), Franka Emika, PSPs (Adyen, Stripe, Square, etc.) and Shipping & Tax providers, plus 7 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://commercetools.com","question":"What does commercetools integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for commercetools. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as commercetools not holding them. Always confirm compliance directly before you rely on it.","source":"https://commercetools.com/commerce-platform/security-compliance","question":"What security certifications does commercetools have?","confidence":0.7},{"answer":"commercetools is available worldwide. Its primary markets are the United States, the United Kingdom and Germany. The vendor is headquartered in Germany.","source":"https://commercetools.com","question":"Where is commercetools available?","confidence":0.75}]` | `[{"answer":"Shopify is a fully hosted e-commerce platform for building and managing online stores. It provides merchants with payment processing through Shopify Payments, multi-currency support, international market expansion tools, inventory management, and both traditional and headless storefront deployment options. It is indexed under E-commerce Platforms.","source":"https://www.shopify.com/international/pricing","question":"What is Shopify?","confidence":0.6},{"answer":"Shopify offers a free tier, so you can start without paying. Paid plans are also available: Shopify Plus and Shopify Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.shopify.com/international/pricing","question":"Is Shopify free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Shopify. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.shopify.com/international/pricing","question":"What platforms does Shopify support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Shopify, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.shopify.com/international/pricing","question":"Can Shopify be self-hosted?","confidence":0.6},{"answer":"We have confirmed 11 integrations for Shopify, including Adyen, Manhattan, Vercel, Hydrogen, Slack, Salesforce, Xero and QuickBooks, plus 3 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.shopify.com/international/pricing","question":"What does Shopify integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Shopify. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Shopify not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.shopify.com/legal/compliance/reports","question":"What security certifications does Shopify have?","confidence":0.7},{"answer":"Shopify is available worldwide. Its primary market is the United States.","source":"https://www.shopify.com/international/pricing","question":"Where is Shopify available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-native commerce platform that provides APIs and flexible architecture for enterprises to build and customize shopping experiences across B2C, B2B, and omnichannel operations on a single unified system. | A comprehensive toolkit that enables entrepreneurs and business owners to create, operate, and expand their online sales channels with integrated management tools. |
| features.capabilities | `{"headless":true,"free_tier":false,"iso_27001":true,"open_source":false,"b2b_features":true,"soc2_type_ii":true,"platform_type":"hosted_saas","pricing_model":"enterprise_annual_contract","self_hostable":false,"payments_model":"both","pci_compliance":false,"pos_omnichannel":true,"deployment_model":"headless_middleware_api","transaction_fees":false,"extension_ecosystem":"ISV partner network with Solution Hub offering ready-to-go integrations, acceler","multi_currency_language":true,"endless_aisle_in_store_digital_ordering":true,"ship_from_store_sfs_fulfillment_routing":true,"headless_composable_architecture_support":true,"mobile_wallet_and_contactless_rfid_checkout":true,"real_time_multi_location_inventory_visibility":true}` | `{"headless":true,"free_tier":true,"open_source":false,"b2b_features":true,"platform_type":"hosted_saas","self_hostable":true,"payments_model":"built_in","pci_compliance":true,"pos_omnichannel":true,"transaction_fees":true,"extension_ecosystem":"21,000+ commerce apps available in Shopify App Store","multi_currency_language":true}` |
| integrations.count | 5 | 21,000 |
| integrations.list | `[{"name":"TrustElevate"},{"name":"Krish Multi Vendor Marketplace"},{"name":"Google Cloud Marketplace"},{"name":"AWS Marketplace"},{"name":"Payment Service Providers (PSPs)"},{"name":"Franka Emika"},{"name":"PSPs (Adyen, Stripe, Square, etc.)"},{"name":"Shipping & Tax providers"},{"name":"PIMs (Product Information Management)"},{"name":"Search & Personalization platforms"},{"name":"Marketplacer","native":true,"category":"marketplace","direction":"bidirectional"},{"name":"Apple Pay","native":true,"category":"payments","direction":"outbound"},{"name":"Google Analytics","native":false,"category":"analytics","direction":"inbound"},{"name":"LinkedIn Analytics","native":false,"category":"analytics","direction":"inbound"},{"name":"Bizzabo","native":false,"category":"events","direction":"bidirectional"}]` | `[{"name":"Adyen"},{"name":"Manhattan"},{"name":"Vercel"},{"name":"Hydrogen"},{"name":"Slack"},{"name":"Salesforce"},{"name":"Xero"},{"name":"QuickBooks"},{"name":"Shop app"},{"name":"Dropshipping apps"},{"name":"Print-on-demand apps"}]` |
| market.availability | `{"hqCountry":"DE","primaryMarkets":["US","GB","DE"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["GB"],"availabilityScope":"global","availableCountries":["GB"],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","plans":[{"free":false,"name":"Premium","summary":"Contact sales for custom pricing","features":["Premium Support with enhanced SLA and priority support","Audit Log Premium for tracking changes","Advanced B2B APIs with Business Units and role-based permissions","Performance testing add-on","HIPAA compliance add-on"],"contactSales":true}],"addOns":[{"name":"Premium Support"},{"name":"Audit Log Premium"},{"name":"Advanced B2B APIs"},{"name":"Additional regions and connectors"},{"name":"Performance testing"},{"name":"HIPAA compliance"}],"summary":"Order-based pricing model. Contact sales for quote.","currency":"USD","freeTier":false,"sourceUrl":"https://commercetools.com/pricing","retrievedAt":"2026-08-14T13:39:25.993Z"}` | `{"type":"hybrid","plans":[{"free":false,"name":"Shopify","summary":"Monthly subscription with 3.9% payment processing fee (variable by card type and issuer)","commitment":"monthly","components":[{"of":"transaction","kind":"percentage","rate":3.9}],"contactSales":false},{"free":false,"name":"Shopify Plus","summary":"Custom pricing with advanced capabilities","features":["Fully customizable checkout","Unlimited staff accounts","Enhanced automation","Priority support"],"commitment":"monthly","description":"Advanced features for high-growth brands","contactSales":true},{"free":false,"name":"Shopify Enterprise","summary":"Custom pricing and terms","features":["Higher platform limits","Deep control and customization","Dedicated account management","Committed service levels"],"description":"Enterprise-scale platform for complex organizations","contactSales":true}],"addOns":[{"name":"Shopify Managed Markets","components":[{"of":"transaction","kind":"percentage","rate":3.5}]},{"name":"Shopify Managed Markets (Shopify Plus)","components":[{"of":"transaction","kind":"percentage","rate":3.25}]},{"name":"Currency conversion","components":[{"of":"transaction","kind":"percentage","rate":1.5}]},{"name":"Duties and import tax calculation","components":[{"of":"transaction","kind":"percentage","rate":0.5}]}],"summary":"Monthly subscription from 3.9% per transaction. Free trial available: 3 months at £1/month.","currency":"USD","freeTier":true,"sourceUrl":"https://www.shopify.com/international/pricing","retrievedAt":"2026-09-04T15:58:49.403Z","billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.99 | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"American Institute of Certified Public Accounts (AICPA)","evidenceUrl":"https://commercetools.com/press-releases/commercetools-announces-soc2-type-ii-and-hds-compliance"},{"name":"ISO/IEC 27001","status":"active"},{"name":"HDS (Hébergement de Données de Santé)","status":"active"},{"name":"Cyber Essentials","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://commercetools.com/commerce-platform/security-compliance | - |

## Capabilities (E-commerce Platforms)

| Capability | commercetools | Shopify |
|---|:--:|:--:|
| **Core** |  |  |
| Platform type | Hosted all-in-one SaaS | Hosted all-in-one SaaS |
| **Licensing** |  |  |
| Open-source | ✗ | ✗ |
| **Deployment** |  |  |
| Self-hostable | ✗ | ✓ |
| **Pricing** |  |  |
| Free / open tier | ✗ | ✓ |
| Transaction fees beyond plan | ✗ | ✓ |
| **Payments** |  |  |
| Payments model | Built-in + BYO gateway | Built-in payments |
| **Architecture** |  |  |
| Headless / API-first storefront | ✓ | ✓ |
| **Compliance** |  |  |
| PCI-DSS compliance provided | ✗ | ✓ |
| **Reach** |  |  |
| Multi-currency / multi-language | ✓ | ✓ |
| **Selling** |  |  |
| B2B / wholesale features | ✓ | ✓ |
| POS / omnichannel | ✓ | ✓ |
| **Extensibility** |  |  |
| App / extension ecosystem size | ISV partner network with Solution Hub offering ready-to-go integrations, acceler | 21,000+ commerce apps available in Shopify App Store |

*Source: vioscaleAI. Generated 2026-10-16T20:10:21.463Z. "-" = undocumented, not absent.*