# Close vs Pipedrive

| Attribute | Close | Pipedrive |
|---|---|---|
| **vioscaleAI score** | 71.9 (76% (high)) | 67.6 (57% (medium)) |
| content.faq | `[{"answer":"Close is a sales CRM platform that integrates multiple communication and sales management tools into a single system. It's designed for sales teams of any size, from solo operators to larger organizations, combining contact management, pipeline tracking, and reporting capabilities.","source":"https://close.com","question":"What is Close and who is it designed for?","confidence":0.95},{"answer":"Close enables sales teams to communicate with prospects and customers through multiple channels including phone calling, email messaging, and SMS text messages. All these communication methods are integrated directly within the CRM, allowing teams to manage all interactions from a single interface.","source":"https://close.com","question":"What communication channels does Close support?","confidence":0.95},{"answer":"Close uses a per-user subscription model with flexible billing available on monthly or annual terms. The pricing is designed to be cost-effective for small teams and solo operators, with plans scaling based on team size and feature requirements.","source":"https://close.com","question":"How is Close priced?","confidence":0.92},{"answer":"Close offers a free tier for basic usage and a 30-day free trial for new users to explore the platform's full capabilities before committing to a paid plan.","source":"https://close.com","question":"Does Close offer a free tier or trial?","confidence":0.95},{"answer":"Close integrates with over 100 applications including popular tools like Slack, ChatGPT, Claude, WhatsApp, and Salesforce. This allows teams to connect their existing workflow and data systems to streamline operations.","source":"https://close.com","question":"What integrations does Close support?","confidence":0.95},{"answer":"Close combines contact and company management, email and SMS communication tools, and sales pipeline tracking within one platform. It also includes workflow automation to streamline repetitive tasks, performance dashboards with reporting and sales forecasting, API access for custom integrations, and support for custom fields tailored to your business needs.","source":"https://close.com","question":"What are Close's main capabilities?","confidence":0.95},{"answer":"Close includes an AI sales assistant called Chloe that automates certain sales tasks and activities. The assistant is integrated directly within the platform to help streamline team workflows and boost productivity.","source":"https://close.com","question":"Does Close include an AI sales assistant?","confidence":0.9},{"answer":"Close is a web-based platform accessible through standard web browsers, eliminating the need for desktop software installation. This allows sales teams to work from anywhere with an internet connection.","source":"https://close.com","question":"How does Close deploy—is it web-based or desktop software?","confidence":0.9}]` | `[{"answer":"Pipedrive is a cloud-based sales customer relationship management platform that helps sales teams organize prospects, track deals, and automate their sales processes. It emphasizes visual pipeline management using kanban-style boards and is built around activity-based selling, prioritizing concrete actions that advance sales outcomes.","source":"https://www.pipedrive.com","question":"What is Pipedrive and what is it designed for?","confidence":0.95},{"answer":"Pipedrive is proprietary, commercial software offered as a Software-as-a-Service product. It is not open-source and is privately held, backed by investment from Vista Equity Partners.","source":"https://www.pipedrive.com/en/about","question":"Is Pipedrive open-source or commercial software?","confidence":0.95},{"answer":"Pipedrive operates on a freemium model with a 14-day free trial that does not require a credit card. After the trial expires, access to the platform requires a paid subscription, with multiple tiers available to accommodate different team sizes and feature requirements.","source":"https://www.pipedrive.com","question":"What is Pipedrive's pricing model?","confidence":0.92},{"answer":"Pipedrive supports over 500 third-party integrations through its marketplace, including popular tools like Zapier, Slack, Zoom, Gmail, Microsoft Teams, QuickBooks, and Trello. The platform also provides a free API and webhook support for building custom integrations.","source":"https://www.pipedrive.com/en/integrations","question":"How many integrations does Pipedrive support?","confidence":0.94},{"answer":"Pipedrive is accessible as a web application via any browser and offers native mobile applications for iOS and Android. This allows sales teams to access their pipeline and customer data from desktop, tablet, or smartphone.","source":"https://www.pipedrive.com","question":"What platforms and devices can access Pipedrive?","confidence":0.93},{"answer":"Pipedrive includes an AI sales assistant that provides personalized recommendations, AI-powered email writing, email summarization, and automated sales report generation. These features help sales teams save time on administrative tasks and gain data-driven insights into deal progression.","source":"https://www.pipedrive.com/en/features","question":"Does Pipedrive include artificial intelligence features?","confidence":0.91},{"answer":"Pipedrive serves over 100,000 companies across 179 countries and facilitates approximately 100 million deals annually on its platform. The company was founded in Estonia in 2010 and has grown to employ over 850 people across eight countries.","source":"https://www.pipedrive.com/en/about","question":"How large is Pipedrive's user base and market presence?","confidence":0.94},{"answer":"Common alternatives to Pipedrive include HubSpot, Salesforce, Microsoft Dynamics 365, Zoho CRM, and Freshsales, among others. These platforms serve similar sales management functions but differ in complexity, pricing, and feature depth, with some targeting enterprise markets while others focus on small-to-medium-sized businesses.","source":"https://www.pipedrive.com","question":"What are common alternatives to Pipedrive?","confidence":0.88}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A cloud-based sales CRM combining built-in calling, email, and SMS with workflow automation and an embedded AI sales agent that proactively calls leads, qualifies prospects, and automates follow-ups. | A sales CRM that enables teams to track sales pipelines, qualify leads, manage deals, and automate sales workflows to boost sales efficiency and revenue |
| features.capabilities | `{"api_access":true,"mobile_app":true,"forecasting":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` | `{"api_access":true,"mobile_app":true,"forecasting":true,"lead_scoring":true,"custom_fields":true,"email_integration":true,"contact_management":true,"pipeline_management":true,"workflow_automation":true,"marketing_automation":true,"reporting_dashboards":true}` |
| integrations.count | 100 | 16 |
| integrations.list | `[{"name":"Fivetran"},{"name":"Zapier"},{"name":"Zoom"},{"name":"Calendly","native":false,"category":"scheduling","direction":"bidirectional"},{"name":"LinkedIn","native":false,"category":"sales","direction":"inbound"},{"name":"ChatGPT","native":false,"category":"ai","direction":"bidirectional"},{"name":"Gmail","native":false,"category":"email","direction":"bidirectional"},{"name":"HubSpot","native":false,"category":"crm","direction":"bidirectional"},{"name":"monday.com","native":false,"category":"productivity","direction":"bidirectional"},{"name":"Shopify","native":false,"category":"ecommerce","direction":"inbound"},{"name":"Ringover","native":false,"category":"communications","direction":"bidirectional"},{"name":"Customer.io","native":false,"category":"email","direction":"outbound"},{"name":"Segment","native":false,"category":"cdp","direction":"inbound"},{"name":"Help Scout","native":false,"category":"support","direction":"bidirectional"},{"name":"Helpwise","native":false,"category":"support","direction":"bidirectional"},{"name":"KlickTipp","native":false,"category":"email","direction":"outbound"},{"name":"Dialer.io","native":false,"category":"calling","direction":"bidirectional"},{"name":"Driftrock","native":false,"category":"lead_generation","direction":"inbound"},{"name":"Drip","native":false,"category":"email","direction":"bidirectional"},{"name":"LeadFuze","native":false,"category":"lead_generation","direction":"inbound"},{"name":"Convertmax","native":false,"category":"analytics","direction":"outbound"},{"name":"Aura","native":false,"category":"lead_scoring","direction":"inbound"},{"name":"Avina","native":false,"category":"sales_intelligence","direction":"inbound"},{"name":"Magic Sales Bot","native":false,"category":"automation","direction":"inbound"},{"name":"LeadCRM","native":false,"category":"recruitment","direction":"inbound"},{"name":"Lead Mapper","native":false,"category":"mapping","direction":"bidirectional"},{"name":"Truto","native":false,"category":"integration","direction":"bidirectional"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Reply","native":true,"category":"sales_automation","direction":"bidirectional"},{"name":"Signable","native":true,"category":"document_signing","direction":"bidirectional"},{"name":"Hunter","native":true,"category":"email_finder","direction":"inbound"},{"name":"RocketReach","native":true,"category":"contact_data","direction":"inbound"},{"name":"UpLead","native":true,"category":"email_verification","direction":"inbound"},{"name":"Unbounce","native":true,"category":"forms","direction":"inbound"},{"name":"AppInsights","native":true,"category":"analytics","direction":"bidirectional"}]` | `[{"name":"Zapier"},{"name":"WhatsApp Business"},{"name":"Surfe"},{"name":"JustCall"},{"name":"Microsoft Teams"},{"name":"Google Meet"},{"name":"Gmail"},{"name":"Outlook"},{"name":"Zoom"},{"name":"Lemlist"},{"name":"PandaDoc"},{"name":"QuickBooks"},{"name":"sevdesk"},{"name":"Lexware"},{"name":"Asana"},{"name":"SMS API"},{"name":"SallyAI"},{"name":"LinkedIn"},{"name":"CloudTalk"},{"name":"Xero","native":false,"category":"accounting"},{"name":"Trello","native":false,"category":"project_management"},{"name":"Facebook","native":false},{"name":"SMS API INTEGRATOR","native":false},{"name":"Apollo.io","category":"lead-gen","direction":"outbound"},{"name":"Pipedrive Gmail add-on","category":"email","direction":"bidirectional"},{"name":"Outlook Add-in","category":"email","direction":"bidirectional"},{"name":"Zendesk","category":"support","direction":"bidirectional"},{"name":"Demodesk","native":false}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":["US","CA","GB","AU"],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"mac":true,"web":true,"android":true,"windows":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$9/user/mo (billed annually)","features":["Unlimited contacts & leads","Built-in forms, email, calling & SMS"],"components":[{"kind":"per_unit","unit":"seat","amount":9,"period":"month","currency":"USD"}],"description":"For small teams that want one place for every call, email, and deal","contactSales":false,"includedLimits":{"ai_credits":"500/month","opportunities_per_lead":"300"}},{"free":false,"name":"Growth","summary":"$35/user/mo (billed annually)","features":["All Starter features","Automated workflows","Chloe AI workflows","Contact enrichment"],"components":[{"kind":"per_unit","unit":"seat","amount":35,"period":"month","currency":"USD"}],"description":"For scaling teams with automation and workflows","contactSales":false,"includedLimits":{"ai_credits":"1000/month"}},{"free":false,"name":"Scale","summary":"$99/user/mo (billed annually)","features":["All Growth features","Role-based access & permissions"],"components":[{"kind":"per_unit","unit":"seat","amount":99,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"ai_credits":"1500/month"}},{"free":false,"name":"Enterprise","summary":"$139/user/mo (billed annually)","features":["All Scale features"],"components":[{"kind":"per_unit","unit":"seat","amount":139,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"ai_credits":"2000/month"}}],"addOns":[{"name":"Call Recording","components":[{"kind":"fixed","amount":50,"period":"month","currency":"USD"},{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.02,"currency":"USD"}]},{"name":"Phone Numbers","components":[{"kind":"fixed","unit":"number","amount":1,"period":"month","currency":"USD"}]},{"name":"Calling","components":[{"per":{"qty":1,"unit":"minute"},"kind":"metered","amount":0.02,"currency":"USD"}]}],"summary":"From $9/user/month (annual billing). 14-day free trial. Usage-based pricing for calling, SMS, and call recording.","currency":"USD","freeTier":true,"sourceUrl":"https://close.com/pricing","retrievedAt":"2026-09-22T14:38:34.376Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":9,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"£14/user/mo","features":["Lead, calendar and pipeline management","Real-time sales feed","500+ integrations"],"components":[{"kind":"per_unit","unit":"seat","amount":14,"period":"month","currency":"GBP"}],"description":"Basic pipeline and lead management with integrations","contactSales":false},{"free":false,"name":"Lite","summary":"£39/user/mo","features":["Full email sync with tracking","Automations and nurturing sequences","Subscriptions and forecast reports","Meeting scheduler and contacts timeline"],"components":[{"kind":"per_unit","unit":"seat","amount":39,"period":"month","currency":"GBP"}],"description":"Email sync, automation sequences, and revenue forecasting","contactSales":false},{"free":false,"name":"Growth","summary":"£59/user/mo","features":["Lead generation and routing","Custom scoring and company data enrichment","AI-powered multi-email tools","E-signatures for quotes and proposals"],"components":[{"kind":"per_unit","unit":"seat","amount":59,"period":"month","currency":"GBP"}],"description":"Lead generation routing, AI email tools, and contract e-signatures","contactSales":false},{"free":false,"name":"Premium","summary":"£79/user/mo","features":["Account security rules and alerts","Phone and email data enrichment","Sandbox testing account","Extended phone support"],"components":[{"kind":"per_unit","unit":"seat","amount":79,"period":"month","currency":"GBP"}],"description":"Advanced security rules, data enrichment, and extended support","contactSales":false}],"addOns":[{"name":"LeadBooster"}],"summary":"From £14/user/mo. Free 14-day trial.","currency":"GBP","freeTier":true,"sourceUrl":"https://www.pipedrive.com/en/pricing","retrievedAt":"2026-09-03T17:51:53.903Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":14,"period":"month","currency":"GBP"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | commercial |
| pricing.price_level | low | unknown |
| pricing.starting_price | `{"amount":9,"currency":"USD"}` | `{"amount":14,"currency":"GBP"}` |
| pricing.transparent | yes | no |
| release.cadence_days | - | 30 |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://close.com/security | - |

## Capabilities (CRM Software)

| Capability | Close | Pipedrive |
|---|:--:|:--:|
| **Core** |  |  |
| Contact & account management | ✓ | ✓ |
| Deal / pipeline management | ✓ | ✓ |
| Lead scoring | - | ✓ |
| **Communication** |  |  |
| Email sync & tracking | ✓ | ✓ |
| **Automation** |  |  |
| Marketing automation | ✓ | ✓ |
| Workflow automation | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| Sales forecasting | ✓ | ✓ |
| **Access** |  |  |
| Native mobile app | ✓ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| Custom fields & objects | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T19:14:13.318Z. "-" = undocumented, not absent.*