# Clickatell vs Kaleyra

**Leader by vioscaleAI score:** Clickatell

| Attribute | Clickatell | Kaleyra |
|---|---|---|
| **vioscaleAI score** | 60.5 (64% (medium)) | 45.8 (2% (low)) |
| content.faq | `[{"answer":"A messaging platform that allows businesses to communicate with customers across SMS, WhatsApp, and iMessage with automated workflows, live agent support, and integrated payment capabilities. It is indexed under SMS Voice Infrastructure.","source":"https://www.clickatell.com","question":"What is Clickatell?","confidence":0.6},{"answer":"Clickatell offers a free tier, so you can start without paying. Paid plans start at $0.01 per message per message. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.clickatell.com","question":"Is Clickatell free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Clickatell. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.clickatell.com","question":"What platforms does Clickatell support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Clickatell, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.clickatell.com","question":"Can Clickatell be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Clickatell. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Clickatell not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.clickatell.com/security","question":"What security certifications does Clickatell have?","confidence":0.7}]` | `[{"answer":"A cloud-based communications fabric that integrates voice, messaging, and collaboration tools to help organizations streamline workflows, improve team coordination, and deliver personalized customer interactions at scale. It is indexed under SMS Voice Infrastructure.","source":"https://www.kaleyra.com","question":"What is Kaleyra?","confidence":0.6},{"answer":"We have confirmed browser-based access to Kaleyra. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.kaleyra.com","question":"What platforms does Kaleyra support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Kaleyra, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.kaleyra.com","question":"Can Kaleyra be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Kaleyra. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Kaleyra not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.kaleyra.com","question":"What security certifications does Kaleyra have?","confidence":0.6},{"answer":"Kaleyra is available worldwide. Its primary markets are India, Singapore and Malaysia. The vendor is headquartered in India.","source":"https://www.kaleyra.com","question":"Where is Kaleyra available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A messaging platform that allows businesses to communicate with customers across SMS, WhatsApp, and iMessage with automated workflows, live agent support, and integrated payment capabilities. | A cloud-based communication system that combines voice and messaging capabilities to facilitate employee and customer communications across global networks. |
| integrations.count | 1 | 1 |
| integrations.list | `[{"name":"Salesforce"}]` | `[{"name":"Microsoft Teams"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"SMS Messaging","summary":"$0.008 per SMS (for volumes 1-999,999)","features":["Send SMS globally","Volume pricing: 1-999,999 messages"],"components":[{"kind":"per_unit","unit":"message","amount":0.008,"period":"message","currency":"USD"}],"description":"Pay-per-message SMS sending","contactSales":false},{"free":false,"name":"10DLC","summary":"$33/quarter per number, plus $5 brand registration and $50 campaign activation (one-time)","features":["10DLC number registration and subscription"],"commitment":"quarterly","components":[{"kind":"fixed","amount":33,"period":"quarter","currency":"USD"},{"kind":"one_time","amount":5,"currency":"USD"},{"kind":"one_time","amount":50,"currency":"USD"}],"description":"10-digit Long Code for business SMS","contactSales":false},{"free":false,"name":"Live Agents","summary":"$30 per agent per month","features":["Live agent chat support","Conversation management"],"components":[{"kind":"per_unit","unit":"seat","amount":30,"period":"month","currency":"USD"}],"description":"Per-seat pricing for live agent messaging support","contactSales":false}],"summary":"Usage-based SMS ($0.008/message), 10DLC subscription ($33/quarter), and live agent seats ($30/seat/month). Free account available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.clickatell.com","retrievedAt":"2026-08-19T21:39:10.189Z","startingPrice":{"unit":"seat","amount":30,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | - |
| pricing.starting_price | `{"amount":30,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| reliability.sla_pct | 99.98 | - |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.pci | yes | - |
| security.soc2 | yes | - |

## Capabilities (SMS Voice Infrastructure)

| Capability | Clickatell | Kaleyra |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Programmable SMS | - | - |
| Programmable voice | - | - |
| Webrtc video API | - | - |
| Whatsapp business omnichannel | - | - |
| A2p 10dlc compliance portal | - | - |
| Sip trunking | - | - |
| Visual ivr workflow builder | - | - |
| Global virtual numbers | - | - |
| HIPAA compliant | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:58:39.392Z. "-" = undocumented, not absent.*