# Chatwoot vs Gladly

| Attribute | Chatwoot | Gladly |
|---|---|---|
| **vioscaleAI score** | 66.4 (74% (medium)) | 71.7 (34% (low)) |
| content.faq | `[{"answer":"A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. It is indexed under Customer Support.","source":"https://www.chatwoot.com","question":"What is Chatwoot?","confidence":0.6},{"answer":"Chatwoot offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Is Chatwoot free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chatwoot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.chatwoot.com","question":"What platforms does Chatwoot support?","confidence":0.6},{"answer":"Yes. Chatwoot can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.chatwoot.com","question":"Can Chatwoot be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Chatwoot, including Slack, Webhooks, Dialogflow, Rasa, Twilio, WhatsApp Business, Facebook Messenger and Instagram, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.chatwoot.com","question":"What does Chatwoot integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Chatwoot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chatwoot not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.chatwoot.com/de/security","question":"What security certifications does Chatwoot have?","confidence":0.7},{"answer":"Chatwoot is available worldwide. Its primary market is the United States.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Where is Chatwoot available?","confidence":0.75}]` | `[{"answer":"An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. It is indexed under Customer Support.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What is Gladly?","confidence":0.6},{"answer":"We have confirmed browser-based access to Gladly. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What platforms does Gladly support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Gladly, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"Can Gladly be self-hosted?","confidence":0.6},{"answer":"We have confirmed 6 integrations for Gladly, including Zendesk, Shopify, BigCommerce, Magento, Klaviyo and Loop. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.gladly.ai/blog/freshdesk-pricing/","question":"What does Gladly integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Gladly. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Gladly not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/","question":"What security certifications does Gladly have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster. | An agentic commerce platform that uses AI to handle customer service and sales conversations across email, chat, SMS, voice, and social channels, allowing brands to automate support and sales while maintaining personalized customer relationships. |
| features.capabilities | `{"hosting":"both","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":false,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 18 | 300 |
| integrations.list | `[{"name":"Slack"},{"name":"Webhooks"},{"name":"Dialogflow"},{"name":"Rasa"},{"name":"Twilio"},{"name":"WhatsApp Business"},{"name":"Facebook Messenger"},{"name":"Instagram"},{"name":"TikTok"},{"name":"Telegram"},{"name":"LINE"},{"name":"X/Twitter"},{"name":"Email (IMAP/SMTP)"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"inbound"},{"name":"SMS","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Email","native":true,"category":"email","direction":"bidirectional"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Linear","native":true,"category":"crm","direction":"outbound"},{"name":"Google Translate","native":true},{"name":"Cloudflare RealtimeKit","native":true,"category":"communication"},{"name":"REST API","native":true,"direction":"bidirectional"},{"name":"Facebook","category":"social","direction":"bidirectional"},{"name":"X (Twitter)","native":true,"category":"chat","direction":"bidirectional"},{"name":"Voice","native":true,"category":"communication","direction":"bidirectional"},{"name":"Google NLP","native":false,"category":"ai"}]` | `[{"name":"Zendesk"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"bidirectional"},{"name":"BigCommerce","native":true,"category":"ecommerce"},{"name":"Magento","native":true,"category":"ecommerce"},{"name":"Klaviyo","native":true},{"name":"Loop","native":true,"direction":"bidirectional"},{"name":"Slack","native":true,"category":"communication"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"Aircall","native":true,"category":"voice"},{"name":"Amazon Connect","native":true,"category":"voice"},{"name":"Messenger","native":true,"category":"social"},{"name":"JIRA","native":true},{"name":"Qualtrics","native":true},{"name":"Recharge","native":true},{"name":"Recurly","native":true},{"name":"Endear","native":true},{"name":"Flip","native":true,"category":"voice"},{"name":"AWS EventBridge","native":true},{"name":"Fivetran","native":true},{"name":"ReturnLogic","native":true},{"name":"Shiphero","native":true},{"name":"Attentive","native":true,"category":"marketing"},{"name":"Assembled Workforce Management","native":true},{"name":"Playvox Workforce Management (WFM)","native":true},{"name":"MaestroQA","native":true},{"name":"Calabrio","native":true},{"name":"Medallia Agent Connect","native":true},{"name":"SentiSum","native":true},{"name":"SupporTrends","native":true},{"name":"Hark","native":true},{"name":"Jotform","native":true},{"name":"ScreenMeet","native":true},{"name":"Linc","native":true},{"name":"KODIF.ai","native":true},{"name":"Ada Support Inc.","native":true},{"name":"Siena","native":true},{"name":"Simplr","native":true},{"name":"AgentsOnly","native":true},{"name":"HiOperator","native":true},{"name":"Skio","native":true},{"name":"Ordergroove","native":true},{"name":"Klavioy"},{"name":"Assembled"},{"name":"Playvox"},{"name":"Corso"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"US","primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Hacker","summary":"Free, up to 2 agents, 500 conversations/month","features":["Live chat","Voice","Email","WhatsApp","Facebook Messenger","Instagram","TikTok","Telegram","LINE","SMS"],"minSeats":2,"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"500/month","data_retention":"30 days"}},{"free":false,"name":"Startups","summary":"$19/agent/month","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Webhooks","API access"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"captain_ai_credits":"300/month"}},{"free":false,"name":"Business","summary":"$39/agent/month, 2-year data retention","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Custom branding","Webhooks","API access"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"USD"}],"description":"Most popular","contactSales":false,"includedLimits":{"data_retention":"2 years","captain_ai_credits":"500/month"}},{"free":false,"name":"Enterprise","summary":"$99/agent/month, 3-year data retention","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Custom branding","Webhooks","API access","Dedicated support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":99,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"data_retention":"3 years","captain_ai_credits":"800/month"}}],"addOns":[{"name":"Captain AI Credits","components":[{"per":{"qty":1,"unit":"credit"},"kind":"metered","amount":0.02,"currency":"USD"}]}],"summary":"From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.chatwoot.com/pricing","retrievedAt":"2026-10-05T12:40:38.939Z","freeTrialDays":15,"startingPrice":{"unit":"agent","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | - |
| pricing.price_level | mid | - |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","evidenceUrl":"https://www.chatwoot.com/blog/soc-2-type-ii-compliance"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"}]` |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://www.chatwoot.com/security | https://www.gladly.ai/blog/importance-of-soc-2-type-ii-compliance-in-cx/ |

## Capabilities (Customer Support)

| Capability | Chatwoot | Gladly |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | ✓ |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✗ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✗ |

*Source: vioscaleAI. Generated 2026-10-16T20:59:29.778Z. "-" = undocumented, not absent.*