# Chatwoot vs Dixa

| Attribute | Chatwoot | Dixa |
|---|---|---|
| **vioscaleAI score** | 66.4 (74% (medium)) | 70.6 (53% (medium)) |
| content.faq | `[{"answer":"A self-hosted, open-source platform for managing customer conversations across multiple channels with AI-powered automation, giving businesses full control over their data while centralizing support operations in a single inbox. It is indexed under Customer Support.","source":"https://www.chatwoot.com","question":"What is Chatwoot?","confidence":0.6},{"answer":"Chatwoot offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Is Chatwoot free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chatwoot. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.chatwoot.com","question":"What platforms does Chatwoot support?","confidence":0.6},{"answer":"Yes. Chatwoot can be deployed self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.chatwoot.com","question":"Can Chatwoot be self-hosted?","confidence":0.6},{"answer":"We have confirmed 18 integrations for Chatwoot, including Slack, Webhooks, Dialogflow, Rasa, Twilio, WhatsApp Business, Facebook Messenger and Instagram, plus 10 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.chatwoot.com","question":"What does Chatwoot integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Chatwoot. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chatwoot not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.chatwoot.com/de/security","question":"What security certifications does Chatwoot have?","confidence":0.7},{"answer":"Chatwoot is available worldwide. Its primary market is the United States.","source":"https://www.chatwoot.com/blog/how-to-decide-pricing-plans-for-your-opensource-product","question":"Where is Chatwoot available?","confidence":0.75}]` | `[{"answer":"Dixa combines AI-driven customer service with omnichannel communication (phone, email, chat, social) and autonomous agent capabilities. The platform routes conversations intelligently, provides agents with unified context, and uses AI to automate routine inquiries while maintaining human oversight. It is indexed under Customer Support.","source":"https://www.dixa.com/pricing","question":"What is Dixa?","confidence":0.6},{"answer":"Dixa is a paid product; published pricing starts at €89 per agent per month. It is sold across 3 plans (Growth, Ultimate and Prime). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.dixa.com/pricing","question":"How much does Dixa cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Dixa. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.dixa.com/pricing","question":"What platforms does Dixa support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Dixa, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.dixa.com/pricing","question":"Can Dixa be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Dixa, including Shopify, Klaviyo, Trustpilot, Assembled, OpenAI, WhatsApp, Instagram and Facebook Messenger, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.dixa.com/pricing","question":"What does Dixa integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Dixa. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Dixa not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.dixa.com/legal/gdpr-compliance","question":"What security certifications does Dixa have?","confidence":0.7},{"answer":"Dixa is available worldwide. Its primary markets are Denmark, the United Kingdom and the United States. The vendor is headquartered in Denmark.","source":"https://www.dixa.com/pricing","question":"Where is Dixa available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | Consolidates customer conversations from email, chat, social media, and phone into one dashboard, with AI-powered reply suggestions, automated workflows, and a self-service knowledge base to help teams respond faster. | A customer service solution that unifies phone, email, chat, and social messaging into a single conversation view, with built-in AI agents that can handle up to 80% of customer requests automatically. Includes knowledge management, real-time dashboards, and intelligent call routing for consumer brands. |
| features.capabilities | `{"hosting":"both","ai_agent":true,"sso_scim":true,"free_tier":true,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"shared_inbox":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` | `{"hosting":"cloud","ai_agent":true,"sso_scim":true,"free_tier":false,"live_chat":true,"ticketing":true,"api_access":true,"omnichannel":true,"sla_routing":true,"knowledge_base":true,"voice_telephony":true,"automation_macros":true,"reporting_dashboards":true}` |
| integrations.count | 18 | 37 |
| integrations.list | `[{"name":"Slack"},{"name":"Webhooks"},{"name":"Dialogflow"},{"name":"Rasa"},{"name":"Twilio"},{"name":"WhatsApp Business"},{"name":"Facebook Messenger"},{"name":"Instagram"},{"name":"TikTok"},{"name":"Telegram"},{"name":"LINE"},{"name":"X/Twitter"},{"name":"Email (IMAP/SMTP)"},{"name":"WhatsApp","native":true,"category":"messaging","direction":"inbound"},{"name":"SMS","native":true,"category":"messaging","direction":"bidirectional"},{"name":"Email","native":true,"category":"email","direction":"bidirectional"},{"name":"Twitter","native":true,"category":"social","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Linear","native":true,"category":"crm","direction":"outbound"},{"name":"Google Translate","native":true},{"name":"Cloudflare RealtimeKit","native":true,"category":"communication"},{"name":"REST API","native":true,"direction":"bidirectional"},{"name":"Facebook","category":"social","direction":"bidirectional"},{"name":"X (Twitter)","native":true,"category":"chat","direction":"bidirectional"},{"name":"Voice","native":true,"category":"communication","direction":"bidirectional"},{"name":"Google NLP","native":false,"category":"ai"}]` | `[{"name":"Shopify"},{"name":"Klaviyo"},{"name":"Trustpilot"},{"name":"Assembled"},{"name":"OpenAI"},{"name":"WhatsApp"},{"name":"Instagram"},{"name":"Facebook Messenger"},{"name":"SMS"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DK","primaryMarkets":["DK","GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"web":true,"android":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Hacker","summary":"Free, up to 2 agents, 500 conversations/month","features":["Live chat","Voice","Email","WhatsApp","Facebook Messenger","Instagram","TikTok","Telegram","LINE","SMS"],"minSeats":2,"commitment":"monthly","components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"500/month","data_retention":"30 days"}},{"free":false,"name":"Startups","summary":"$19/agent/month","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Webhooks","API access"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":19,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"captain_ai_credits":"300/month"}},{"free":false,"name":"Business","summary":"$39/agent/month, 2-year data retention","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Custom branding","Webhooks","API access"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":39,"period":"month","currency":"USD"}],"description":"Most popular","contactSales":false,"includedLimits":{"data_retention":"2 years","captain_ai_credits":"500/month"}},{"free":false,"name":"Enterprise","summary":"$99/agent/month, 3-year data retention","features":["All channels","Captain AI","Automation rules","Teams","SSO/SAML","Audit logs","SLA Management","Knowledge base","Custom branding","Webhooks","API access","Dedicated support"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"agent","amount":99,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"data_retention":"3 years","captain_ai_credits":"800/month"}}],"addOns":[{"name":"Captain AI Credits","components":[{"per":{"qty":1,"unit":"credit"},"kind":"metered","amount":0.02,"currency":"USD"}]}],"summary":"From free to $99/agent/month. 15-day free trial. Paid plans include Captain AI credits.","currency":"USD","freeTier":true,"sourceUrl":"https://www.chatwoot.com/pricing","retrievedAt":"2026-10-05T12:40:38.939Z","freeTrialDays":15,"startingPrice":{"unit":"agent","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Full Omnichannel","summary":"€89/seat/mo","features":["Phone, email, chat, social","Knowledge base","AI agent (Mim)","Intelligent routing","Service level agreements","Real-time analytics","Macros and automation","35+ native integrations"],"components":[{"kind":"per_unit","unit":"seat","amount":89,"period":"month","currency":"EUR"}],"contactSales":false},{"free":false,"name":"Helpdesk","summary":"€48/seat/mo","components":[{"kind":"per_unit","unit":"seat","amount":48,"period":"month","currency":"EUR"}],"description":"Email, chat, and social only","contactSales":false},{"free":false,"name":"Helpdesk + Copilot","summary":"€73/seat/mo","components":[{"kind":"per_unit","unit":"seat","amount":73,"period":"month","currency":"EUR"}],"description":"Email, chat, social with AI writing assistance","contactSales":false}],"addOns":[{"name":"Mim AI Agent","components":[{"per":{"qty":1,"unit":"conversation"},"kind":"metered","amount":0.35,"currency":"EUR"}]},{"name":"Seasonal Agents"},{"name":"AI Copilot and Quality Assurance"},{"name":"Voice Transcription"}],"summary":"From €48/seat/mo. AI agent €0.35/conversation. No free tier; requires guided demo.","currency":"EUR","freeTier":false,"sourceUrl":"https://www.dixa.com/pricing","retrievedAt":"2026-10-06T10:06:03.530Z","startingPrice":{"unit":"seat","amount":48,"period":"month","currency":"EUR"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":19,"currency":"USD"}` | `{"amount":48,"currency":"EUR"}` |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","evidenceUrl":"https://www.chatwoot.com/blog/soc-2-type-ii-compliance"}]` | - |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.soc2 | yes | - |
| security.trust_center | https://www.chatwoot.com/security | - |

## Capabilities (Customer Support)

| Capability | Chatwoot | Dixa |
|---|:--:|:--:|
| **Core** |  |  |
| Ticket / case management | ✓ | ✓ |
| **Channels** |  |  |
| Live chat | ✓ | ✓ |
| Shared inbox | ✓ | - |
| Omnichannel (email+chat+social+voice) | ✓ | ✓ |
| Voice / telephony | ✓ | ✓ |
| **Self-service** |  |  |
| Self-service knowledge base | ✓ | ✓ |
| **Automation** |  |  |
| SLAs, triggers & routing | ✓ | ✓ |
| Automation / macros | ✓ | ✓ |
| **AI** |  |  |
| AI agent / copilot | ✓ | ✓ |
| **Insight** |  |  |
| Reporting & dashboards | ✓ | ✓ |
| **Deployment** |  |  |
| Hosting | Cloud + self-hosted | Cloud only |
| **Enterprise** |  |  |
| SSO / SCIM | ✓ | ✓ |
| **Extensibility** |  |  |
| Public API | ✓ | ✓ |
| **Pricing** |  |  |
| Free tier | ✓ | ✗ |

*Source: vioscaleAI. Generated 2026-10-16T19:02:58.727Z. "-" = undocumented, not absent.*