# Chattermill vs UserVoice

| Attribute | Chattermill | UserVoice |
|---|---|---|
| **vioscaleAI score** | 59.6 (19% (low)) | 43.4 (57% (medium)) |
| content.faq | `[{"answer":"A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. It is indexed under Customer Feedback.","source":"https://chattermill.com","question":"What is Chattermill?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chattermill. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://chattermill.com","question":"What platforms does Chattermill support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Chattermill, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://chattermill.com","question":"Can Chattermill be self-hosted?","confidence":0.6},{"answer":"We have confirmed 40 integrations for Chattermill, including Slack, Jira, Salesforce, Airbnb, Claude, ChatGPT, Zendesk and Intercom, plus 32 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://chattermill.com","question":"What does Chattermill integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Chattermill. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chattermill not holding them. Always confirm compliance directly before you rely on it.","source":"https://chattermill.com","question":"What security certifications does Chattermill have?","confidence":0.6},{"answer":"Chattermill is available worldwide. Its primary markets are the United Kingdom and the United States. The vendor is headquartered in the United Kingdom.","source":"https://chattermill.com","question":"Where is Chattermill available?","confidence":0.75}]` | `[{"answer":"A feature request management system that collects customer requests, automatically deduplicates them, prioritizes them based on customer revenue impact, and helps teams track progress through a clear lifecycle from submission to shipment. It is indexed under Customer Feedback.","source":"https://www.uservoice.com","question":"What is UserVoice?","confidence":0.6},{"answer":"UserVoice does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://www.uservoice.com","question":"How much does UserVoice cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to UserVoice. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.uservoice.com","question":"What platforms does UserVoice support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for UserVoice, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.uservoice.com","question":"Can UserVoice be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for UserVoice, including Salesforce, Gong, Zendesk, Gainsight, Jira, Azure DevOps and Slack. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.uservoice.com","question":"What does UserVoice integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for UserVoice. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as UserVoice not holding them. Always confirm compliance directly before you rely on it.","source":"https://uservoice.com/wcag-compliance","question":"What security certifications does UserVoice have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. | Aggregates customer feedback from multiple channels and uses artificial intelligence to help teams understand patterns, prioritize requests, and coordinate responses while maintaining connections between feedback and business outcomes. |
| features.capabilities | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` | `{"mobile_sdk":true,"soc2_type_ii":true,"public_roadmap":true,"crm_integration":true,"chat_integration":true,"embedded_web_widget":true,"public_upvote_board":true}` |
| integrations.count | 50 | 5 |
| integrations.list | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Zendesk","native":true,"category":"support"},{"name":"Intercom","native":true,"category":"support"},{"name":"SurveyMonkey","native":true,"category":"surveys"},{"name":"Qualtrics","native":true,"category":"surveys"},{"name":"Trustpilot","native":true,"category":"reviews"},{"name":"G2","native":true,"category":"reviews"},{"name":"Google Play","native":true,"category":"app_reviews"},{"name":"Yelp","native":true,"category":"reviews"},{"name":"ConsumerAffairs","native":true,"category":"reviews"},{"name":"Foursquare","native":true,"category":"reviews"},{"name":"Feefo","native":true,"category":"reviews"},{"name":"Medallia","native":true,"category":"feedback_management"},{"name":"Dixa","native":true,"category":"support"},{"name":"Talkdesk","native":true,"category":"contact_center"},{"name":"Aircall","native":true,"category":"contact_center"},{"name":"Gladly","native":true,"category":"support"},{"name":"Deskpro","native":true,"category":"support"},{"name":"Sprinklr","native":true,"category":"crm"},{"name":"Refiner","native":true,"category":"surveys"},{"name":"Survalyzer","native":true,"category":"surveys"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Happy Returns","native":true,"category":"returns"},{"name":"Agoda","native":true,"category":"travel"},{"name":"CleverTap","native":true,"category":"mobile_analytics"},{"name":"Appcues","native":true,"category":"product"},{"name":"Facebook","native":true,"category":"social"},{"name":"Telegram","native":true,"category":"chat"},{"name":"Databricks","native":true,"category":"data_analytics"},{"name":"Mistral Le Chat","native":true,"category":"ai_agent"},{"name":"Notion AI","native":true,"category":"ai_agent"},{"name":"Dust","native":true,"category":"ai_agent"},{"name":"Codex","native":true,"category":"ai_agent"},{"name":"OpenClaw","native":true,"category":"ai_agent"},{"name":"Gemini CLI","native":true,"category":"ai_agent"}]` | `[{"name":"Salesforce"},{"name":"Gong"},{"name":"Zendesk"},{"name":"Gainsight"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Slack"},{"name":"HubSpot","native":true,"category":"crm","direction":"inbound"},{"name":"Claude","native":true,"direction":"outbound"},{"name":"ChatGPT","native":true,"direction":"outbound"}]` |
| market.availability | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | - |
| platform.support | `{"web":true}` | `{"ios":true,"web":true,"android":true}` |
| pricing | - | `{"type":"quote","summary":"Quote-based pricing; 30-day free trial available","freeTier":false,"sourceUrl":"https://www.uservoice.com","retrievedAt":"2026-09-04T21:37:57.595Z","freeTrialDays":30}` |
| pricing.free_tier | - | no |
| pricing.model | commercial | quote |
| pricing.price_level | - | unknown |
| pricing.transparent | - | no |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001:2022","status":"active"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"PCI-DSS","status":"active"}]` |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.iso27001 | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://uservoice.com/gdpr-compliance |

## Capabilities (Customer Feedback)

| Capability | Chattermill | UserVoice |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | ✓ |
| Mobile SDK | - | ✓ |
| Public upvote board | - | ✓ |
| Public roadmap | - | ✓ |
| Review aggregation | ✓ | - |
| Sentiment text analytics | ✓ | - |
| Nps csat ces tracking | ✓ | - |
| CRM integration | ✓ | ✓ |
| Engineering ticket sync | ✓ | - |
| Chat integration | ✓ | ✓ |
| SOC2 type ii | ✓ | ✓ |
| Self host option | - | - |

*Source: vioscaleAI. Generated 2026-10-16T03:49:52.885Z. "-" = undocumented, not absent.*