# Chatfuel vs LiveChat

**Leader by vioscaleAI score:** Chatfuel

| Attribute | Chatfuel | LiveChat |
|---|---|---|
| **vioscaleAI score** | 62.2 (36% (low)) | 50.7 (55% (medium)) |
| content.faq | `[{"answer":"A lightweight messaging platform for WhatsApp and Instagram businesses that automates lead nurturing, booking, and customer follow-ups without requiring complex flow builders or enterprise-level CRM software. It is indexed under Chatbots Marketing.","source":"https://chatfuel.com","question":"What is Chatfuel?","confidence":0.6},{"answer":"Chatfuel offers a free tier, so you can start without paying. Paid plans start at $49 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://chatfuel.com/pricing","question":"Is Chatfuel free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chatfuel. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://chatfuel.com/pricing","question":"What platforms does Chatfuel support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Chatfuel, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://chatfuel.com/pricing","question":"Can Chatfuel be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Chatfuel, including WhatsApp, Facebook, Instagram, Kommo CRM, Google Sheets, Zapier, Stripe and HubSpot, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://chatfuel.com","question":"What does Chatfuel integrate with?","confidence":0.6}]` | `[{"answer":"A web-based platform for real-time customer communication, supporting sales and support teams with live chat, chatbots, ticketing, and knowledge base features. Designed for businesses to engage visitors, handle inquiries asynchronously, and automate routine tasks. It is indexed under Chatbots Marketing.","source":"https://www.livechat.com/pricing/","question":"What is LiveChat?","confidence":0.6},{"answer":"LiveChat is a paid product; published pricing starts at $19 per month. It is sold across 4 plans (Starter, Business, Team and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.livechat.com/pricing/","question":"How much does LiveChat cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to LiveChat. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What platforms does LiveChat support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for LiveChat, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.livechat.com/pricing/","question":"Can LiveChat be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for LiveChat, including Mailchimp, HelpDesk.com, ChatBot.com, KnowledgeBase, OpenWidget, Auth0, Apple and Google, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.livechat.com/pricing/","question":"What does LiveChat integrate with?","confidence":0.6},{"answer":"We have independently confirmed HIPAA and GDPR for LiveChat. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as LiveChat not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.livechat.com/help/trusted-domains/","question":"What security certifications does LiveChat have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | A lightweight messaging platform for WhatsApp and Instagram businesses that automates lead nurturing, booking, and customer follow-ups without requiring complex flow builders or enterprise-level CRM software. | Platform that integrates live chat, helpdesk ticketing, and AI-driven agents to handle customer inquiries. The AI can autonomously resolve up to 80% of cases, with seamless handoff to human agents for complex issues. |
| features.capabilities | `{"salesforce_hubspot_crm_sync":true,"generative_ai_llm_response_engine":true,"automated_meeting_calendar_booking":true,"live_human_sales_rep_handoff_routing":true,"visual_no_code_dialogue_tree_builder":true}` | `{"pricing_model":"per_admin_seat","salesforce_hubspot_crm_sync":true,"generative_ai_llm_response_engine":true,"live_human_sales_rep_handoff_routing":true}` |
| integrations.count | 9 | 11 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook"},{"name":"Instagram"},{"name":"Kommo CRM"},{"name":"Google Sheets"},{"name":"Zapier"},{"name":"Stripe"},{"name":"HubSpot","native":true,"category":"crm"},{"name":"Salesforce","native":true,"category":"crm"},{"name":"Meta Pixel","native":true,"category":"analytics","direction":"outbound"}]` | `[{"name":"Mailchimp"},{"name":"HelpDesk.com"},{"name":"ChatBot.com"},{"name":"KnowledgeBase"},{"name":"OpenWidget"},{"name":"Auth0"},{"name":"Apple"},{"name":"Google"},{"name":"Microsoft"},{"name":"OneLogin"},{"name":"Metabase"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Business","summary":"$18/month billed annually (promotional pricing, regularly $69/month)","features":["$20 AI credits per month","Send WhatsApp conversions to Meta Pixel","See which ad campaigns and funnels drive sales","Qualify and score leads automatically","Sell products and services in chat","Reply to post comments automatically","Reply to Reels comments automatically","Send bulk WhatsApp campaigns","Book meetings in WhatsApp automatically","Sync WhatsApp with CRM"],"commitment":"annual","components":[{"kind":"fixed","amount":18,"period":"month","currency":"USD"}],"description":"For teams ready to sell and support with AI","contactSales":false},{"free":false,"name":"Agency S","summary":"$90/month billed annually ($1,080/year)","features":["All Business features","Manage up to 3 companies","Bulk pricing","Agency management dashboard","Dedicated Account manager","Early access to new features"],"commitment":"annual","components":[{"kind":"fixed","amount":90,"period":"month","currency":"USD"}],"description":"For agencies running several client businesses","contactSales":false}],"summary":"From $18/month billed annually (promotional through Sept 30). Free 7-day trial, no credit card required.","currency":"USD","freeTier":true,"sourceUrl":"https://chatfuel.com/pricing","retrievedAt":"2026-09-24T12:04:35.637Z","freeTrialDays":7,"startingPrice":{"amount":18,"period":"month","currency":"USD"},"billingPeriods":["year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Starter","summary":"$19/user/month billed annually","features":["One inbox for chat and tickets","AI Agent (up to 80% resolution)","Text Intelligence","Chat monitoring","Asynchronous communication","60-day stats and reports"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":19,"period":"month","currency":"USD"}],"description":"For small businesses","contactSales":false},{"free":false,"name":"Business","summary":"$49/user/month billed annually","features":["Everything in Starter","Full-time support team","Full customization","Up to 400 team members"],"minSeats":1,"commitment":"annual","components":[{"kind":"per_unit","unit":"seat","amount":49,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing available","features":["Everything in Business","Custom pricing and configuration"],"components":[{"kind":"per_unit","unit":"seat","amount":79,"period":"month","currency":"USD"}],"contactSales":true}],"summary":"From $19/user/month. Free 14-day trial, no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://www.livechat.com/pricing/","retrievedAt":"2026-09-24T12:30:41.815Z","freeTrialDays":14,"startingPrice":{"unit":"seat","amount":19,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | freemium | commercial |
| pricing.price_level | mid | mid |
| pricing.starting_price | `{"amount":18,"currency":"USD"}` | `{"amount":19,"currency":"USD"}` |
| pricing.transparent | yes | yes |
| security.gdpr | - | yes |
| security.hipaa | - | yes |
| security.pci | - | yes |

## Capabilities (Chatbots Marketing)

| Capability | Chatfuel | LiveChat |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Visual no code dialogue tree builder | ✓ | - |
| Automated meeting calendar booking | ✓ | - |
| Live human sales rep handoff routing | ✓ | ✓ |
| CRM ownership based routing logic | - | - |
| Clearbit zoominfo ip enrichment sync | - | - |
| Whatsapp facebook messenger social sync | - | - |
| Generative AI LLM response engine | ✓ | ✓ |
| Salesforce hubspot CRM sync | ✓ | ✓ |
| Slack ms teams rep alerting | - | - |
| SOC2 type ii | - | - |
| ISO 27001 | - | - |
| Pricing model | - | Per admin seat |

*Source: vioscaleAI. Generated 2026-10-17T05:46:14.808Z. "-" = undocumented, not absent.*