# Canny vs Usersnap

| Attribute | Canny | Usersnap |
|---|---|---|
| **vioscaleAI score** | 57.8 (54% (medium)) | 55.2 (73% (medium)) |
| content.faq | `[{"answer":"A feedback management system that automatically captures customer input from sales, support, and review platforms using AI, then surfaces actionable insights linked to revenue impact to prioritize product development. It is indexed under Customer Feedback.","source":"https://canny.io","question":"What is Canny?","confidence":0.6},{"answer":"Canny offers a free tier, so you can start without paying. Paid plans start at $79 per month. Pricing changes often, so verify at source before relying on it.","source":"https://canny.io/pricing","question":"Is Canny free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Canny. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://canny.io","question":"What platforms does Canny support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Canny, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://canny.io","question":"Can Canny be self-hosted?","confidence":0.6},{"answer":"We have confirmed 45 integrations for Canny, including Intercom, Zendesk, Slack, Chrome Extension, Microsoft Teams, Discord, Segment and Jira, plus 37 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://canny.io","question":"What does Canny integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Canny. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Canny not holding them. Always confirm compliance directly before you rely on it.","source":"https://canny.io/security","question":"What security certifications does Canny have?","confidence":0.7},{"answer":"Canny is available worldwide. The vendor is headquartered in the United States.","source":"https://canny.io/pricing","question":"Where is Canny available?","confidence":0.75}]` | `[{"answer":"Usersnap helps product teams gather customer input through multiple collection methods, identify patterns and opportunities within that feedback, align stakeholders around key insights, and connect evidence to product decisions and outcomes. It is indexed under Customer Feedback.","source":"https://usersnap.com","question":"What is Usersnap?","confidence":0.6},{"answer":"Usersnap offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://wf.usersnap.com/pricing","question":"Is Usersnap free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Usersnap. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://wf.usersnap.com/pricing","question":"What platforms does Usersnap support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Usersnap, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://wf.usersnap.com/pricing","question":"Can Usersnap be self-hosted?","confidence":0.6},{"answer":"We have confirmed 12 integrations for Usersnap, including Slack, Jira, Azure DevOps, Linear, Zendesk, Basecamp, Trello and Microsoft Teams, plus 4 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://wf.usersnap.com/pricing","question":"What does Usersnap integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Usersnap. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Usersnap not holding them. Always confirm compliance directly before you rely on it.","source":"https://wf.usersnap.com/security","question":"What security certifications does Usersnap have?","confidence":0.7},{"answer":"Usersnap is available worldwide. The vendor is headquartered in Austria.","source":"https://wf.usersnap.com/pricing","question":"Where is Usersnap available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Uses AI to extract feature requests and themes from sales conversations, support tickets, Slack messages, and other sources, then surfaces customer demand signals and revenue impact to inform product roadmap decisions. | Usersnap centralizes visual feedback, microsurveys, support tickets, NPS/CSAT tracking, and feature requests from multiple sources into a single dashboard. It helps teams trace customer evidence from original feedback through decision-making to measurable outcomes, consolidating what would typically require three to five separate vendor relationships. |
| features.capabilities | `{"public_roadmap":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"engineering_ticket_sync":true}` | `{"mobile_sdk":true,"chat_integration":true,"in_app_microsurvey":true,"embedded_web_widget":true,"public_upvote_board":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true}` |
| integrations.count | 41 | 50 |
| integrations.list | `[{"name":"Intercom"},{"name":"Zendesk"},{"name":"Slack"},{"name":"Chrome Extension"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"Segment"},{"name":"Jira"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Asana"},{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"Zapier"},{"name":"Okta"},{"name":"OIDC"},{"name":"Entra ID"},{"name":"OneLogin"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"OpenAI"},{"name":"Claude"},{"name":"Cursor"},{"name":"Gong"},{"name":"Typeform"},{"name":"Freshdesk","native":true,"category":"support","direction":"inbound"},{"name":"Zoom","native":true,"category":"sales","direction":"inbound"},{"name":"Google Meet","native":true,"category":"sales","direction":"inbound"},{"name":"tl;dv","native":true,"category":"sales","direction":"inbound"},{"name":"Fathom","native":true,"category":"sales","direction":"inbound"},{"name":"Fireflies","native":true,"category":"sales","direction":"inbound"},{"name":"Apple App Store","native":true,"category":"reviews","direction":"inbound"},{"name":"Google Play","native":true,"category":"reviews","direction":"inbound"},{"name":"TrustRadius","native":true,"category":"reviews","direction":"inbound"},{"name":"Product Hunt","native":true,"category":"reviews","direction":"inbound"},{"name":"WordPress","native":true,"category":"cms","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"},{"name":"Google Forms","native":true,"category":"surveys","direction":"inbound"},{"name":"SurveyMonkey","native":true,"category":"surveys","direction":"inbound"},{"name":"Google Analytics","native":true,"category":"analytics","direction":"outbound"},{"name":"OttoKit","native":false,"category":"automation","direction":"outbound"},{"name":"Make","native":false,"category":"automation","direction":"outbound"},{"name":"Pabbly","native":false,"category":"automation","direction":"outbound"},{"name":"Integrately","native":false,"category":"automation","direction":"outbound"},{"name":"Microsoft Entra ID","native":true,"category":"auth","direction":"inbound"},{"name":"Google Workspace","native":true,"category":"auth","direction":"inbound"}]` | `[{"name":"Slack"},{"name":"Jira"},{"name":"Azure DevOps"},{"name":"Linear"},{"name":"Zendesk"},{"name":"Basecamp"},{"name":"Trello"},{"name":"Microsoft Teams"},{"name":"Gong"},{"name":"Zoom"},{"name":"ServiceNow"},{"name":"PowerBI"},{"name":"Jira Product Discovery","native":true,"category":"product_management","direction":"bidirectional"},{"name":"Power BI","native":true,"category":"analytics","direction":"outbound"},{"name":"Webhooks","native":true,"direction":"bidirectional"},{"name":"Email","native":true,"category":"notification","direction":"outbound"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier with 25 tracked users","features":["Automatic feedback capture","Unlimited feedback","Feedback discovery and deduplication","MCP connectors (OpenAI, Claude, ClickUp, Cursor)","Comment summaries","Idea management","API and webhooks","Custom fields","User segmentation","Automation rules","Custom admin roles","Feedback portal","Internal comments","Custom domains","Content translations","Smart replies","Custom statuses","Remove branding","Email whitelabel"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For teams getting started with AI-powered feedback capture","contactSales":false,"includedLimits":{"managers":"5","tracked_users":"25"}},{"free":false,"name":"Pro","summary":"$79/month (up to 20% discount when billed yearly)","features":["All Free features","100+ tracked users","PM integrations","Advanced privacy","Advanced portal privacy options"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Connect feedback to revenue with advanced reporting and workflows","contactSales":false,"includedLimits":{"managers":"10","tracked_users":"100"}},{"free":false,"name":"Business","summary":"Custom pricing. Contact sales.","features":["All Pro features","5,000+ tracked users","SSO integrations (Okta, OIDC, Entra ID, OneLogin)","CRM integrations (HubSpot, Salesforce)"],"description":"Enterprise plan with SSO, CRM integrations, and 5,000+ tracked users","contactSales":true,"includedLimits":{"tracked_users":"5000"}}],"summary":"Free tier available. Pro starts at $79/month.","currency":"USD","freeTier":true,"sourceUrl":"https://canny.io/pricing","retrievedAt":"2026-08-18T21:36:46.962Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free, includes 2 channels and 20 feedback items/month","features":["Feedback widgets with screen capture and annotation","Surveys","Browser extension","Dashboard access","5 team member slots"],"contactSales":false,"includedLimits":{"channels":"2","team_members":"5","feedback_items_per_month":"20"}},{"free":false,"name":"Premium","summary":"Primary paid plan; pricing not displayed","features":["All core features","Mobile SDK for native feedback forms","Custom workflow statuses and Kanban boards","REST API access","2-way integrations with Jira, Azure DevOps, Linear","10 team member slots","Webhook custom integrations"],"contactSales":false,"includedLimits":{"team_members":"10"}},{"free":false,"name":"Enterprise","summary":"$7,000 - $30,000 annually; custom terms available","features":["Custom terms and configuration","Dedicated customer success manager","Team onboarding","One Data Processing Agreement","Single security review instead of multiple vendor reviews"],"commitment":"annual","contactSales":true}],"summary":"Free tier available. Premium plan pricing not shown on page. Enterprise contracts from $7K–$30K/year.","currency":"USD","freeTier":true,"sourceUrl":"https://wf.usersnap.com/pricing","retrievedAt":"2026-09-24T12:03:46.623Z","billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | free | freemium |
| pricing.price_level | free | low |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | - |
| pricing.transparent | no | no |
| reliability.sla_pct | - | 99.5 |
| security.certifications | - | `[{"name":"SOC 2","status":"active"}]` |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.pci | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Canny | Usersnap |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | ✓ |
| Embedded web widget | - | ✓ |
| Mobile SDK | - | ✓ |
| Public upvote board | - | ✓ |
| Public roadmap | ✓ | - |
| Review aggregation | ✓ | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | ✓ |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | ✓ |
| Chat integration | ✓ | ✓ |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: vioscaleAI. Generated 2026-10-16T19:22:13.139Z. "-" = undocumented, not absent.*