# Canny vs Frill

| Attribute | Canny | Frill |
|---|---|---|
| **vioscaleAI score** | 57.8 (54% (medium)) | 56.9 (52% (medium)) |
| content.faq | `[{"answer":"A feedback management system that automatically captures customer input from sales, support, and review platforms using AI, then surfaces actionable insights linked to revenue impact to prioritize product development. It is indexed under Customer Feedback.","source":"https://canny.io","question":"What is Canny?","confidence":0.6},{"answer":"Canny offers a free tier, so you can start without paying. Paid plans start at $79 per month. Pricing changes often, so verify at source before relying on it.","source":"https://canny.io/pricing","question":"Is Canny free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Canny. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://canny.io","question":"What platforms does Canny support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Canny, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://canny.io","question":"Can Canny be self-hosted?","confidence":0.6},{"answer":"We have confirmed 45 integrations for Canny, including Intercom, Zendesk, Slack, Chrome Extension, Microsoft Teams, Discord, Segment and Jira, plus 37 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://canny.io","question":"What does Canny integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Canny. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Canny not holding them. Always confirm compliance directly before you rely on it.","source":"https://canny.io/security","question":"What security certifications does Canny have?","confidence":0.7},{"answer":"Canny is available worldwide. The vendor is headquartered in the United States.","source":"https://canny.io/pricing","question":"Where is Canny available?","confidence":0.75}]` | `[{"answer":"Frill consolidates product communication by combining release notes, user feedback collection through surveys, and public roadmap sharing in a single workspace. It helps teams streamline how they document updates and maintain visibility with users. It is indexed under Customer Feedback.","source":"https://frill.co","question":"What is Frill?","confidence":0.6},{"answer":"Frill is a paid product; published pricing starts at $25 per month. It is sold across 4 plans (Startup, Business, Growth and Enterprise). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://frill.co/pricing","question":"How much does Frill cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Frill. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://frill.co/pricing","question":"What platforms does Frill support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Frill, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://frill.co/pricing","question":"Can Frill be self-hosted?","confidence":0.6},{"answer":"We have confirmed 9 integrations for Frill, including Slack, Zendesk, Intercom, Help Scout, Claude, ChatGPT, Cursor and Okta, plus 1 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://frill.co/pricing","question":"What does Frill integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Frill. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Frill not holding them. Always confirm compliance directly before you rely on it.","source":"https://frill.co/pricing","question":"What security certifications does Frill have?","confidence":0.6},{"answer":"Frill is available in the United States and the United Kingdom. Its primary markets are the United States and the United Kingdom.","source":"https://frill.co","question":"Where is Frill available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Uses AI to extract feature requests and themes from sales conversations, support tickets, Slack messages, and other sources, then surfaces customer demand signals and revenue impact to inform product roadmap decisions. | An integrated customer feedback management system that enables product teams to collect feedback through surveys, manage feature ideas and prioritization, publish public roadmaps, and coordinate announcements—all embedded directly within the product interface. |
| features.capabilities | `{"public_roadmap":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"engineering_ticket_sync":true}` | `{"public_roadmap":true,"chat_integration":true,"in_app_microsurvey":true,"embedded_web_widget":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true}` |
| integrations.count | 41 | 6 |
| integrations.list | `[{"name":"Intercom"},{"name":"Zendesk"},{"name":"Slack"},{"name":"Chrome Extension"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"Segment"},{"name":"Jira"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Asana"},{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"Zapier"},{"name":"Okta"},{"name":"OIDC"},{"name":"Entra ID"},{"name":"OneLogin"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"OpenAI"},{"name":"Claude"},{"name":"Cursor"},{"name":"Gong"},{"name":"Typeform"},{"name":"Freshdesk","native":true,"category":"support","direction":"inbound"},{"name":"Zoom","native":true,"category":"sales","direction":"inbound"},{"name":"Google Meet","native":true,"category":"sales","direction":"inbound"},{"name":"tl;dv","native":true,"category":"sales","direction":"inbound"},{"name":"Fathom","native":true,"category":"sales","direction":"inbound"},{"name":"Fireflies","native":true,"category":"sales","direction":"inbound"},{"name":"Apple App Store","native":true,"category":"reviews","direction":"inbound"},{"name":"Google Play","native":true,"category":"reviews","direction":"inbound"},{"name":"TrustRadius","native":true,"category":"reviews","direction":"inbound"},{"name":"Product Hunt","native":true,"category":"reviews","direction":"inbound"},{"name":"WordPress","native":true,"category":"cms","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"},{"name":"Google Forms","native":true,"category":"surveys","direction":"inbound"},{"name":"SurveyMonkey","native":true,"category":"surveys","direction":"inbound"},{"name":"Google Analytics","native":true,"category":"analytics","direction":"outbound"},{"name":"OttoKit","native":false,"category":"automation","direction":"outbound"},{"name":"Make","native":false,"category":"automation","direction":"outbound"},{"name":"Pabbly","native":false,"category":"automation","direction":"outbound"},{"name":"Integrately","native":false,"category":"automation","direction":"outbound"},{"name":"Microsoft Entra ID","native":true,"category":"auth","direction":"inbound"},{"name":"Google Workspace","native":true,"category":"auth","direction":"inbound"}]` | `[{"name":"Slack"},{"name":"Zendesk"},{"name":"Intercom"},{"name":"Help Scout"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Cursor"},{"name":"Okta"},{"name":"Microsoft Entra ID"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US","GB"],"availabilityScope":"global","availableCountries":["US","GB"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier with 25 tracked users","features":["Automatic feedback capture","Unlimited feedback","Feedback discovery and deduplication","MCP connectors (OpenAI, Claude, ClickUp, Cursor)","Comment summaries","Idea management","API and webhooks","Custom fields","User segmentation","Automation rules","Custom admin roles","Feedback portal","Internal comments","Custom domains","Content translations","Smart replies","Custom statuses","Remove branding","Email whitelabel"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For teams getting started with AI-powered feedback capture","contactSales":false,"includedLimits":{"managers":"5","tracked_users":"25"}},{"free":false,"name":"Pro","summary":"$79/month (up to 20% discount when billed yearly)","features":["All Free features","100+ tracked users","PM integrations","Advanced privacy","Advanced portal privacy options"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Connect feedback to revenue with advanced reporting and workflows","contactSales":false,"includedLimits":{"managers":"10","tracked_users":"100"}},{"free":false,"name":"Business","summary":"Custom pricing. Contact sales.","features":["All Pro features","5,000+ tracked users","SSO integrations (Okta, OIDC, Entra ID, OneLogin)","CRM integrations (HubSpot, Salesforce)"],"description":"Enterprise plan with SSO, CRM integrations, and 5,000+ tracked users","contactSales":true,"includedLimits":{"tracked_users":"5000"}}],"summary":"Free tier available. Pro starts at $79/month.","currency":"USD","freeTier":true,"sourceUrl":"https://canny.io/pricing","retrievedAt":"2026-08-18T21:36:46.962Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"subscription","plans":[{"free":false,"name":"Startup","summary":"$25/month","features":["50 ideas","1 survey","unlimited teammates"],"components":[{"kind":"fixed","amount":25,"period":"month","currency":null}],"contactSales":false,"includedLimits":{"ideas":"50","surveys":"1"}},{"free":false,"name":"Business","summary":"$49/month","components":[{"kind":"fixed","amount":49,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Growth","summary":"$149/month","components":[{"kind":"fixed","amount":149,"period":"month","currency":null}],"contactSales":false},{"free":false,"name":"Enterprise","summary":"$349/month","features":["SOC2 compliance","audit logs","IP whitelisting","dedicated hosting","dedicated support"],"components":[{"kind":"fixed","amount":349,"period":"month","currency":null}],"contactSales":true}],"addOns":[{"name":"Privacy Features"},{"name":"Surveys"},{"name":"White Labeling"}],"summary":"From $25/month. 14-day free trial.","freeTier":false,"sourceUrl":"https://frill.co/pricing","retrievedAt":"2026-08-18T21:40:48.140Z","freeTrialDays":14,"startingPrice":{"amount":25,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | yes | no |
| pricing.model | free | commercial |
| pricing.price_level | free | mid |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | `{"amount":25,"currency":"USD"}` |
| pricing.transparent | no | yes |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Canny | Frill |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | ✓ |
| Embedded web widget | - | ✓ |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | ✓ | ✓ |
| Review aggregation | ✓ | - |
| Sentiment text analytics | - | - |
| Nps csat ces tracking | - | ✓ |
| CRM integration | ✓ | - |
| Engineering ticket sync | ✓ | ✓ |
| Chat integration | ✓ | ✓ |
| SOC2 type ii | - | - |
| Self host option | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:14:45.415Z. "-" = undocumented, not absent.*