# Canny vs Chattermill

| Attribute | Canny | Chattermill |
|---|---|---|
| **vioscaleAI score** | 57.8 (54% (medium)) | 59.6 (19% (low)) |
| content.faq | `[{"answer":"A feedback management system that automatically captures customer input from sales, support, and review platforms using AI, then surfaces actionable insights linked to revenue impact to prioritize product development. It is indexed under Customer Feedback.","source":"https://canny.io","question":"What is Canny?","confidence":0.6},{"answer":"Canny offers a free tier, so you can start without paying. Paid plans start at $79 per month. Pricing changes often, so verify at source before relying on it.","source":"https://canny.io/pricing","question":"Is Canny free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Canny. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://canny.io","question":"What platforms does Canny support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Canny, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://canny.io","question":"Can Canny be self-hosted?","confidence":0.6},{"answer":"We have confirmed 45 integrations for Canny, including Intercom, Zendesk, Slack, Chrome Extension, Microsoft Teams, Discord, Segment and Jira, plus 37 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://canny.io","question":"What does Canny integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2 and GDPR for Canny. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Canny not holding them. Always confirm compliance directly before you rely on it.","source":"https://canny.io/security","question":"What security certifications does Canny have?","confidence":0.7},{"answer":"Canny is available worldwide. The vendor is headquartered in the United States.","source":"https://canny.io/pricing","question":"Where is Canny available?","confidence":0.75}]` | `[{"answer":"A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. It is indexed under Customer Feedback.","source":"https://chattermill.com","question":"What is Chattermill?","confidence":0.6},{"answer":"We have confirmed browser-based access to Chattermill. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://chattermill.com","question":"What platforms does Chattermill support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Chattermill, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://chattermill.com","question":"Can Chattermill be self-hosted?","confidence":0.6},{"answer":"We have confirmed 40 integrations for Chattermill, including Slack, Jira, Salesforce, Airbnb, Claude, ChatGPT, Zendesk and Intercom, plus 32 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://chattermill.com","question":"What does Chattermill integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001 and GDPR for Chattermill. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Chattermill not holding them. Always confirm compliance directly before you rely on it.","source":"https://chattermill.com","question":"What security certifications does Chattermill have?","confidence":0.6},{"answer":"Chattermill is available worldwide. Its primary markets are the United Kingdom and the United States. The vendor is headquartered in the United Kingdom.","source":"https://chattermill.com","question":"Where is Chattermill available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Uses AI to extract feature requests and themes from sales conversations, support tickets, Slack messages, and other sources, then surfaces customer demand signals and revenue impact to inform product roadmap decisions. | A platform that collects and analyzes customer feedback from surveys, reviews, social media, and support conversations using AI-driven analysis to identify patterns, sentiment, and themes that inform business decisions and improve customer experiences. |
| features.capabilities | `{"public_roadmap":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"engineering_ticket_sync":true}` | `{"soc2_type_ii":true,"crm_integration":true,"chat_integration":true,"review_aggregation":true,"nps_csat_ces_tracking":true,"engineering_ticket_sync":true,"sentiment_text_analytics":true}` |
| integrations.count | 41 | 50 |
| integrations.list | `[{"name":"Intercom"},{"name":"Zendesk"},{"name":"Slack"},{"name":"Chrome Extension"},{"name":"Microsoft Teams"},{"name":"Discord"},{"name":"Segment"},{"name":"Jira"},{"name":"ClickUp"},{"name":"Linear"},{"name":"Asana"},{"name":"GitHub"},{"name":"Azure DevOps"},{"name":"Zapier"},{"name":"Okta"},{"name":"OIDC"},{"name":"Entra ID"},{"name":"OneLogin"},{"name":"HubSpot"},{"name":"Salesforce"},{"name":"OpenAI"},{"name":"Claude"},{"name":"Cursor"},{"name":"Gong"},{"name":"Typeform"},{"name":"Freshdesk","native":true,"category":"support","direction":"inbound"},{"name":"Zoom","native":true,"category":"sales","direction":"inbound"},{"name":"Google Meet","native":true,"category":"sales","direction":"inbound"},{"name":"tl;dv","native":true,"category":"sales","direction":"inbound"},{"name":"Fathom","native":true,"category":"sales","direction":"inbound"},{"name":"Fireflies","native":true,"category":"sales","direction":"inbound"},{"name":"Apple App Store","native":true,"category":"reviews","direction":"inbound"},{"name":"Google Play","native":true,"category":"reviews","direction":"inbound"},{"name":"TrustRadius","native":true,"category":"reviews","direction":"inbound"},{"name":"Product Hunt","native":true,"category":"reviews","direction":"inbound"},{"name":"WordPress","native":true,"category":"cms","direction":"inbound"},{"name":"Shopify","native":true,"category":"ecommerce","direction":"inbound"},{"name":"Google Forms","native":true,"category":"surveys","direction":"inbound"},{"name":"SurveyMonkey","native":true,"category":"surveys","direction":"inbound"},{"name":"Google Analytics","native":true,"category":"analytics","direction":"outbound"},{"name":"OttoKit","native":false,"category":"automation","direction":"outbound"},{"name":"Make","native":false,"category":"automation","direction":"outbound"},{"name":"Pabbly","native":false,"category":"automation","direction":"outbound"},{"name":"Integrately","native":false,"category":"automation","direction":"outbound"},{"name":"Microsoft Entra ID","native":true,"category":"auth","direction":"inbound"},{"name":"Google Workspace","native":true,"category":"auth","direction":"inbound"}]` | `[{"name":"Slack"},{"name":"Jira"},{"name":"Salesforce"},{"name":"Airbnb"},{"name":"Claude"},{"name":"ChatGPT"},{"name":"Zendesk","native":true,"category":"support"},{"name":"Intercom","native":true,"category":"support"},{"name":"SurveyMonkey","native":true,"category":"surveys"},{"name":"Qualtrics","native":true,"category":"surveys"},{"name":"Trustpilot","native":true,"category":"reviews"},{"name":"G2","native":true,"category":"reviews"},{"name":"Google Play","native":true,"category":"app_reviews"},{"name":"Yelp","native":true,"category":"reviews"},{"name":"ConsumerAffairs","native":true,"category":"reviews"},{"name":"Foursquare","native":true,"category":"reviews"},{"name":"Feefo","native":true,"category":"reviews"},{"name":"Medallia","native":true,"category":"feedback_management"},{"name":"Dixa","native":true,"category":"support"},{"name":"Talkdesk","native":true,"category":"contact_center"},{"name":"Aircall","native":true,"category":"contact_center"},{"name":"Gladly","native":true,"category":"support"},{"name":"Deskpro","native":true,"category":"support"},{"name":"Sprinklr","native":true,"category":"crm"},{"name":"Refiner","native":true,"category":"surveys"},{"name":"Survalyzer","native":true,"category":"surveys"},{"name":"Shopify","native":true,"category":"ecommerce"},{"name":"Happy Returns","native":true,"category":"returns"},{"name":"Agoda","native":true,"category":"travel"},{"name":"CleverTap","native":true,"category":"mobile_analytics"},{"name":"Appcues","native":true,"category":"product"},{"name":"Facebook","native":true,"category":"social"},{"name":"Telegram","native":true,"category":"chat"},{"name":"Databricks","native":true,"category":"data_analytics"},{"name":"Mistral Le Chat","native":true,"category":"ai_agent"},{"name":"Notion AI","native":true,"category":"ai_agent"},{"name":"Dust","native":true,"category":"ai_agent"},{"name":"Codex","native":true,"category":"ai_agent"},{"name":"OpenClaw","native":true,"category":"ai_agent"},{"name":"Gemini CLI","native":true,"category":"ai_agent"}]` |
| market.availability | `{"hqCountry":"US","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free tier with 25 tracked users","features":["Automatic feedback capture","Unlimited feedback","Feedback discovery and deduplication","MCP connectors (OpenAI, Claude, ClickUp, Cursor)","Comment summaries","Idea management","API and webhooks","Custom fields","User segmentation","Automation rules","Custom admin roles","Feedback portal","Internal comments","Custom domains","Content translations","Smart replies","Custom statuses","Remove branding","Email whitelabel"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"description":"For teams getting started with AI-powered feedback capture","contactSales":false,"includedLimits":{"managers":"5","tracked_users":"25"}},{"free":false,"name":"Pro","summary":"$79/month (up to 20% discount when billed yearly)","features":["All Free features","100+ tracked users","PM integrations","Advanced privacy","Advanced portal privacy options"],"commitment":"monthly","components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Connect feedback to revenue with advanced reporting and workflows","contactSales":false,"includedLimits":{"managers":"10","tracked_users":"100"}},{"free":false,"name":"Business","summary":"Custom pricing. Contact sales.","features":["All Pro features","5,000+ tracked users","SSO integrations (Okta, OIDC, Entra ID, OneLogin)","CRM integrations (HubSpot, Salesforce)"],"description":"Enterprise plan with SSO, CRM integrations, and 5,000+ tracked users","contactSales":true,"includedLimits":{"tracked_users":"5000"}}],"summary":"Free tier available. Pro starts at $79/month.","currency":"USD","freeTier":true,"sourceUrl":"https://canny.io/pricing","retrievedAt":"2026-08-18T21:36:46.962Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | free | commercial |
| pricing.price_level | free | - |
| pricing.starting_price | `{"amount":79,"currency":"USD"}` | - |
| pricing.transparent | no | - |
| security.certifications | - | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001:2022","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |

## Capabilities (Customer Feedback)

| Capability | Canny | Chattermill |
|---|:--:|:--:|
| **Capabilities** |  |  |
| In app microsurvey | - | - |
| Embedded web widget | - | - |
| Mobile SDK | - | - |
| Public upvote board | - | - |
| Public roadmap | ✓ | - |
| Review aggregation | ✓ | ✓ |
| Sentiment text analytics | - | ✓ |
| Nps csat ces tracking | - | ✓ |
| CRM integration | ✓ | ✓ |
| Engineering ticket sync | ✓ | ✓ |
| Chat integration | ✓ | ✓ |
| SOC2 type ii | - | ✓ |
| Self host option | - | - |

*Source: vioscaleAI. Generated 2026-10-16T20:58:19.824Z. "-" = undocumented, not absent.*