# Braze vs Klaviyo

**Leader by vioscaleAI score:** Klaviyo

| Attribute | Braze | Klaviyo |
|---|---|---|
| **vioscaleAI score** | 42.4 (39% (low)) | 49.8 (52% (medium)) |
| content.faq | `[{"answer":"Braze centralizes customer communications across email, SMS, push notifications, and other channels, using AI to personalize messages, make real-time targeting decisions, and automate multi-step customer journeys. The platform includes data unification capabilities and real-time audience segmentation tools. It is indexed under Marketing Automation Software.","source":"https://www.braze.com","question":"What is Braze?","confidence":0.6},{"answer":"Braze offers a free tier, so you can start without paying. Paid plans are also available: Braze Go, Braze Select, Braze Pro and Braze Enterprise. Pricing changes often, so verify at source before relying on it.","source":"https://www.braze.com/pricing","question":"Is Braze free?","confidence":0.6},{"answer":"Braze supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.braze.com/pricing","question":"What platforms does Braze support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Braze, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.braze.com/pricing","question":"Can Braze be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Braze. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Braze not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.braze.com/security","question":"What security certifications does Braze have?","confidence":0.7},{"answer":"Braze is available worldwide. Its primary market is the United States.","source":"https://www.braze.com/pricing","question":"Where is Braze available?","confidence":0.5}]` | `[{"answer":"Klaviyo provides email marketing and customer flow automation capabilities enhanced with AI tools like Composer, helping businesses turn customer data into targeted marketing campaigns. It is indexed under Marketing Automation Software.","source":"https://www.klaviyo.com/blog/ai-pricing-transparency-new-york-law","question":"What is Klaviyo?","confidence":0.6},{"answer":"Klaviyo offers a free tier, so you can start without paying. Pricing changes often, so verify at source before relying on it.","source":"https://www.klaviyo.com","question":"Is Klaviyo free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Klaviyo. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.klaviyo.com/blog/ai-pricing-transparency-new-york-law","question":"What platforms does Klaviyo support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Klaviyo, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.klaviyo.com/blog/ai-pricing-transparency-new-york-law","question":"Can Klaviyo be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for Klaviyo, including Figma, Shopify, Instagram, Claude and ChatGPT. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.klaviyo.com/blog/ai-pricing-transparency-new-york-law","question":"What does Klaviyo integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Klaviyo. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Klaviyo not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.klaviyo.com/ai-prompt-library/check-mms-compliance","question":"What security certifications does Klaviyo have?","confidence":0.7},{"answer":"Klaviyo is available in the United Kingdom. Its primary market is the United Kingdom.","source":"https://www.klaviyo.com/blog/ai-pricing-transparency-new-york-law","question":"Where is Klaviyo available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Braze provides a platform for customer engagement that unifies customer data and messaging channels with AI-powered capabilities. It enables marketers to create personalized, cross-channel campaigns and orchestrated journeys without requiring extensive technical support. | A unified customer relationship management system that aggregates customer data and automates personalized campaigns across email, SMS, WhatsApp, and other channels. It combines customer data aggregation, real-time signals, and AI agents to enable intelligent, cross-channel customer engagement at scale. |
| features.capabilities | `{"free_tier":true,"ab_testing":true,"ai_features":true,"built_in_cdp":true,"lead_scoring":true,"multichannel":true,"pricing_unit":"mtu","lifecycle_focus":"both","ads_audience_sync":true,"transparent_pricing":true,"onsite_personalisation":true,"visual_journey_builder":true}` | `{"free_tier":true,"ab_testing":true,"ai_features":true,"built_in_cdp":true,"multichannel":true,"self_hostable":false,"lifecycle_focus":"b2c","transparent_pricing":false,"onsite_personalisation":true,"visual_journey_builder":true}` |
| integrations.count | 6 | 3 |
| integrations.list | `[{"name":"Snowflake"},{"name":"OpenAI","native":true,"category":"ai"},{"name":"Anthropic","native":true,"category":"ai"},{"name":"AWS","native":true,"category":"ai"},{"name":"Microsoft Foundry","native":true,"category":"ai"},{"name":"Databricks","native":true,"category":"ai"},{"name":"Google Gemini","native":true,"category":"ai"}]` | `[{"name":"Figma"},{"name":"Shopify"},{"name":"Instagram"},{"name":"Claude","native":true,"category":"ai","direction":"bidirectional"},{"name":"ChatGPT","native":true,"category":"ai","direction":"bidirectional"},{"name":"Yotpo","native":true,"category":"loyalty"}]` |
| market.availability | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["GB","US"],"availabilityScope":"global","availableCountries":["GB","US"],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":false,"name":"Braze Go","features":["Core Braze features & functionality"],"description":"Early-stage growth teams activating customer data and launching personalized cross-channel messaging","contactSales":true},{"free":false,"name":"Braze Select","features":["Increased orchestration capabilities","Enhanced security features","User provisioning"],"description":"Companies scaling engagement across channels and team members with enhanced governance and security","contactSales":true},{"free":false,"name":"Braze Pro","features":["Predictive AI capabilities","Expanded dashboard user group administration","Enterprise-grade orchestration, infrastructure, and governance"],"description":"Large enterprises requiring predictive AI and enterprise-grade platform infrastructure","contactSales":true}],"addOns":[{"name":"Braze Data Platform add-ons"},{"name":"BrazeAI™ add-ons"}],"summary":"Subscription pricing based on Monthly Active Users (MAU), Platform Edition, Action Credits allotment, and CX Services. Contact sales for specific pricing.","freeTier":false,"sourceUrl":"https://www.braze.com/pricing","retrievedAt":"2026-10-13T11:14:18.122Z"}` | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["Up to 250 profiles","500 emails/month","$5 of mobile messages/month","10,000 Composer credits","Built-in reporting","Email support","Basic email templates","Drag-and-drop"],"description":"Get started at no cost with email marketing sends, text messages, Customer Hub and built-in reporting","contactSales":false,"includedLimits":{"profiles":"250","email_sends":"500/month","mobile_messages":"$5/month","composer_credits":"10,000"}}],"summary":"Free plan available. Paid tiers with promotional pricing available.","currency":"USD","freeTier":true,"sourceUrl":"https://www.klaviyo.com","retrievedAt":"2026-08-05T13:24:25.645Z","billingPeriods":["month"]}` |
| pricing.free_tier | no | yes |
| pricing.model | quote | freemium |
| pricing.price_level | unknown | low |
| pricing.transparent | no | no |
| reliability.status_page | yes | yes |
| security.disclosure_policy | yes | - |
| security.gdpr | yes | yes |
| security.trust_center | - | https://www.klaviyo.com/ai-prompt-library/audit-sms-compliance |

## Capabilities (Marketing Automation Software)

| Capability | Braze | Klaviyo |
|---|:--:|:--:|
| **Pricing** |  |  |
| Transparent published pricing | ✓ | ✗ |
| Free tier | ✓ | ✓ |
| Pricing unit | Monthly tracked users | - |
| **Orchestration** |  |  |
| Visual journey / workflow builder | ✓ | ✓ |
| **Lead management** |  |  |
| Lead scoring | ✓ | - |
| **Channels** |  |  |
| Multichannel beyond email | ✓ | ✓ |
| Web / on-site personalisation | ✓ | ✓ |
| Ads audience sync | ✓ | - |
| **Integrations** |  |  |
| Native CRM sync | - | - |
| **Data** |  |  |
| Built-in CDP / event data | ✓ | ✓ |
| **Optimisation** |  |  |
| A/B / multivariate testing | ✓ | ✓ |
| **Segment** |  |  |
| Lifecycle focus | Both | B2C |
| **Deployment** |  |  |
| Self-hostable | - | ✗ |
| **AI** |  |  |
| AI (send-time / content / predictive) | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T20:13:33.357Z. "-" = undocumented, not absent.*