# Botpress vs Voiceflow

**Leader by vioscaleAI score:** Voiceflow

| Attribute | Botpress | Voiceflow |
|---|---|---|
| **vioscaleAI score** | 62.5 (53% (medium)) | 80.6 (72% (medium)) |
| content.faq | `[{"answer":"A development platform that enables teams to create chatbots using language models and visual tools, deployable across multiple communication channels with built-in team collaboration. It is indexed under Chatbots Support.","source":"https://botpress.com/pricing","question":"What is Botpress?","confidence":0.6},{"answer":"Botpress offers a free tier, so you can start without paying. Paid plans start at $150 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://botpress.com/pricing","question":"Is Botpress free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Botpress. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://botpress.com/pricing","question":"What platforms does Botpress support?","confidence":0.6},{"answer":"Yes. Botpress can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://botpress.com/pricing","question":"Can Botpress be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Botpress, including WhatsApp, Facebook Messenger, Telegram, Slack, Webflow, Zendesk and Web Chat. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://botpress.com/pricing","question":"What does Botpress integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Botpress. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Botpress not holding them. Always confirm compliance directly before you rely on it.","source":"https://botpress.com/pricing","question":"What security certifications does Botpress have?","confidence":0.6}]` | `[{"answer":"A cloud-based platform for building and managing AI conversational agents. Teams use Voiceflow to visually design agent workflows, integrate with multiple LLM providers and third-party services, and deploy agents for customer support automation and business process orchestration. It is indexed under No Code Agent Builders.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What is Voiceflow?","confidence":0.6},{"answer":"We have confirmed browser-based access to Voiceflow. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What platforms does Voiceflow support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Voiceflow, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.voiceflow.com/pricing","question":"Can Voiceflow be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Voiceflow, including OpenAI, Anthropic, Zapier, Shopify, ChatGPT, Telegram, Alexa and NetSuite, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.voiceflow.com/blog/zendesk-pricing","question":"What does Voiceflow integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Voiceflow. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Voiceflow not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.voiceflow.com/legal/security","question":"What security certifications does Voiceflow have?","confidence":0.7},{"answer":"Voiceflow is available worldwide. Its primary market is the United States.","source":"https://www.voiceflow.com/pricing","question":"Where is Voiceflow available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | A customer support platform that uses AI agents to automatically handle complex customer issues including refunds, account updates, and multi-step workflows, with built-in escalation to human agents when needed. | Voiceflow provides teams with visual tools to design and deploy AI agents that handle customer support conversations, integrate with existing business systems, and provide analytics on agent performance. Agents are built using workflows, language models, and custom integrations. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"tiered_subscription","architecture_model":"managed_cloud_saas","generative_ai_llm_answers":true,"rigid_decision_tree_flow_builder":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":false,"omnichannel_whatsapp_sms_deployment":true,"mit_or_apache_permissive_oss_license":true,"embeddable_iframe_or_chat_widget_export":true,"seamless_human_agent_escalation_handoff":true,"slack_or_microsoft_teams_bot_deployment":true,"visual_drag_and_drop_node_canvas_builder":true,"zendesk_salesforce_help_desk_integration":true,"multi_model_selection_openai_anthropic_local":false,"custom_api_tool_calling_and_webhook_execution":true,"notion_google_drive_confluence_sync_connectors":false,"hallucination_guardrails_and_grounding_controls":false,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true}` | `{"soc2_type_ii":true,"deployment_model":"standalone_agnostic_ai_layer","architecture_model":"managed_cloud_saas","mit_or_apache_permissive_oss_license":false,"dynamic_mid_call_api_function_execution":true,"embeddable_iframe_or_chat_widget_export":true,"omnichannel_deployment_web_whatsapp_sms":true,"visual_drag_and_drop_node_canvas_builder":true,"multi_model_selection_openai_anthropic_local":true,"custom_api_tool_calling_and_webhook_execution":true,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true,"api_action_execution_for_refunds_and_order_updates":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 6 | 8 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook Messenger"},{"name":"Telegram"},{"name":"Slack"},{"name":"Webflow"},{"name":"Zendesk"},{"name":"Web Chat","native":true}]` | `[{"name":"OpenAI"},{"name":"Anthropic"},{"name":"Zapier"},{"name":"Shopify"},{"name":"ChatGPT"},{"name":"Telegram"},{"name":"Alexa"},{"name":"NetSuite"},{"name":"Salesforce"},{"name":"n8n","native":true,"category":"workflow_automation","direction":"bidirectional"},{"name":"Pinecone","native":true,"category":"knowledge_base","direction":"bidirectional"},{"name":"Google Calendar","native":true,"category":"calendar","direction":"outbound"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"OpenSearch","native":true,"category":"search","direction":"bidirectional"},{"name":"Google","native":true,"direction":"inbound"},{"name":"HubSpot","native":true,"category":"crm","direction":"bidirectional"},{"name":"Airtable","native":true,"category":"data","direction":"bidirectional"},{"name":"Google Sheets","native":true,"category":"data","direction":"bidirectional"},{"name":"Gmail","native":true,"category":"email","direction":"outbound"},{"name":"Twilio","native":true,"category":"sms","direction":"outbound"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["100 conversations/mo","3 AI agents","Help Center","Community support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"ai_agents":"3","conversations":"100/mo"}},{"free":false,"name":"Plus","summary":"$150/mo billed annually","features":["250 conversations/mo included","Packs of 100 conversations for $65","Unlimited AI agents","Remove Botpress branding","Help Center with custom domain","Technical support via live chat"],"minSeats":3,"commitment":"annual","components":[{"kind":"fixed","amount":150,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"250/mo"}},{"free":false,"name":"Team","summary":"$750/mo","features":["1,500 conversations/mo included","Unlimited seats","Teams, routing & RBAC","Team analytics","Real-time collaboration","Custom storage","Uptime SLA","Direct support access"],"components":[{"kind":"fixed","amount":750,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"conversations":"1,500/mo"}}],"addOns":[{"name":"Storage add-on","components":[{"kind":"fixed","amount":40,"period":"month","currency":"USD"}]}],"summary":"From free to $750+/mo. Conversation-based pricing with auto-recharge on overage.","currency":"USD","freeTier":true,"sourceUrl":"https://botpress.com/pricing","retrievedAt":"2026-10-07T15:23:56.637Z","startingPrice":{"amount":150,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | `{"type":"hybrid","summary":"Free trial for agencies with transparent usage-based billing; custom enterprise pricing available.","freeTier":true,"sourceUrl":"https://www.voiceflow.com/pricing","retrievedAt":"2026-10-15T15:33:38.601Z"}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | high | low |
| pricing.starting_price | `{"amount":150,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.95 |
| reliability.status_page | - | yes |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"KPMG"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO/IEC 27001:2022","status":"active"}]` |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://www.voiceflow.com/legal/security |

## Capabilities (No Code Agent Builders)

| Capability | Botpress | Voiceflow |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Architecture model | Managed cloud saas | Managed cloud saas |
| Rag knowledge base document upload and chunking | ✓ | ✓ |
| Notion google drive confluence sync connectors | ✗ | - |
| Visual drag and drop node canvas builder | ✓ | ✓ |
| Multi model selection openai anthropic local | ✗ | ✓ |
| Custom API tool calling and webhook execution | ✓ | ✓ |
| Team sharing and role based access control RBAC | ✓ | ✓ |
| Embeddable iframe or chat widget export | ✓ | ✓ |
| Agent memory and persistent conversation threads | ✓ | ✓ |
| Slack or microsoft teams bot deployment | ✓ | - |
| SOC2 type ii | ✓ | ✓ |
| Mit or apache permissive oss license | ✓ | ✗ |
| Pricing model | tiered_subscription | - |

*Source: vioscaleAI. Generated 2026-10-16T19:22:13.655Z. "-" = undocumented, not absent.*