# Botpress vs Cognigy

**Leader by vioscaleAI score:** Botpress

| Attribute | Botpress | Cognigy |
|---|---|---|
| **vioscaleAI score** | 62.5 (53% (medium)) | 48 (20% (low)) |
| content.faq | `[{"answer":"A development platform that enables teams to create chatbots using language models and visual tools, deployable across multiple communication channels with built-in team collaboration. It is indexed under Chatbots Support.","source":"https://botpress.com/pricing","question":"What is Botpress?","confidence":0.6},{"answer":"Botpress offers a free tier, so you can start without paying. Paid plans start at $150 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://botpress.com/pricing","question":"Is Botpress free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Botpress. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://botpress.com/pricing","question":"What platforms does Botpress support?","confidence":0.6},{"answer":"Yes. Botpress can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://botpress.com/pricing","question":"Can Botpress be self-hosted?","confidence":0.6},{"answer":"We have confirmed 7 integrations for Botpress, including WhatsApp, Facebook Messenger, Telegram, Slack, Webflow, Zendesk and Web Chat. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://botpress.com/pricing","question":"What does Botpress integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Botpress. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Botpress not holding them. Always confirm compliance directly before you rely on it.","source":"https://botpress.com/pricing","question":"What security certifications does Botpress have?","confidence":0.6}]` | `[{"answer":"Enterprise platform for deploying conversational AI agents to automate customer service interactions at scale across voice, chat, and messaging channels. It is indexed under Chatbots Support.","source":"https://www.cognigy.com","question":"What is Cognigy?","confidence":0.6},{"answer":"Cognigy supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://www.cognigy.com","question":"What platforms does Cognigy support?","confidence":0.6},{"answer":"Yes. Cognigy can be deployed cloud / SaaS and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.cognigy.com","question":"Can Cognigy be self-hosted?","confidence":0.6},{"answer":"We have confirmed 10 integrations for Cognigy, including WhatsApp, Facebook, iMessage, SMS, Azure, AWS, WebRTC and Salesforce, plus 2 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.cognigy.com","question":"What does Cognigy integrate with?","confidence":0.6},{"answer":"Cognigy is available worldwide. The vendor is headquartered in Germany.","source":"https://www.cognigy.com","question":"Where is Cognigy available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true,"self_hosted":true}` | `{"cloud":true,"self_hosted":true}` |
| description.long | A customer support platform that uses AI agents to automatically handle complex customer issues including refunds, account updates, and multi-step workflows, with built-in escalation to human agents when needed. | A contact center automation platform enabling organizations to deploy conversational AI agents capable of managing customer interactions across multiple communication channels, including voice calls, SMS, WhatsApp, and web chat, with support for secure payment transactions and seamless handoff to human agents. |
| features.capabilities | `{"iso_27001":false,"soc2_type_ii":true,"pricing_model":"tiered_subscription","architecture_model":"managed_cloud_saas","generative_ai_llm_answers":true,"rigid_decision_tree_flow_builder":true,"knowledge_base_scraping_ingestion":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":false,"omnichannel_whatsapp_sms_deployment":true,"mit_or_apache_permissive_oss_license":true,"embeddable_iframe_or_chat_widget_export":true,"seamless_human_agent_escalation_handoff":true,"slack_or_microsoft_teams_bot_deployment":true,"visual_drag_and_drop_node_canvas_builder":true,"zendesk_salesforce_help_desk_integration":true,"multi_model_selection_openai_anthropic_local":false,"custom_api_tool_calling_and_webhook_execution":true,"notion_google_drive_confluence_sync_connectors":false,"hallucination_guardrails_and_grounding_controls":false,"rag_knowledge_base_document_upload_and_chunking":true,"team_sharing_and_role_based_access_control_rbac":true,"agent_memory_and_persistent_conversation_threads":true}` | `{"generative_ai_llm_answers":true,"transactional_api_actions_in_chat":true,"multilingual_real_time_translation":true,"omnichannel_whatsapp_sms_deployment":true,"seamless_human_agent_escalation_handoff":true,"zendesk_salesforce_help_desk_integration":true}` |
| integrations.count | 6 | 100 |
| integrations.list | `[{"name":"WhatsApp"},{"name":"Facebook Messenger"},{"name":"Telegram"},{"name":"Slack"},{"name":"Webflow"},{"name":"Zendesk"},{"name":"Web Chat","native":true}]` | `[{"name":"WhatsApp"},{"name":"Facebook"},{"name":"iMessage"},{"name":"SMS"},{"name":"Azure"},{"name":"AWS"},{"name":"WebRTC"},{"name":"Salesforce","category":"crm"},{"name":"Zendesk","category":"helpdesk"},{"name":"Azure Speech Services"},{"name":"AWS Speech Services"},{"name":"Google Speech Services"},{"name":"Genesys Cloud CX","native":true,"category":"contact_center","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"DE","primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"subscription","plans":[{"free":true,"name":"Free","summary":"Free","features":["100 conversations/mo","3 AI agents","Help Center","Community support"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"ai_agents":"3","conversations":"100/mo"}},{"free":false,"name":"Plus","summary":"$150/mo billed annually","features":["250 conversations/mo included","Packs of 100 conversations for $65","Unlimited AI agents","Remove Botpress branding","Help Center with custom domain","Technical support via live chat"],"minSeats":3,"commitment":"annual","components":[{"kind":"fixed","amount":150,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"conversations":"250/mo"}},{"free":false,"name":"Team","summary":"$750/mo","features":["1,500 conversations/mo included","Unlimited seats","Teams, routing & RBAC","Team analytics","Real-time collaboration","Custom storage","Uptime SLA","Direct support access"],"components":[{"kind":"fixed","amount":750,"period":"month","currency":"USD"}],"contactSales":true,"includedLimits":{"conversations":"1,500/mo"}}],"addOns":[{"name":"Storage add-on","components":[{"kind":"fixed","amount":40,"period":"month","currency":"USD"}]}],"summary":"From free to $750+/mo. Conversation-based pricing with auto-recharge on overage.","currency":"USD","freeTier":true,"sourceUrl":"https://botpress.com/pricing","retrievedAt":"2026-10-07T15:23:56.637Z","startingPrice":{"amount":150,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` | - |
| pricing.free_tier | yes | - |
| pricing.model | freemium | commercial |
| pricing.price_level | high | - |
| pricing.starting_price | `{"amount":150,"currency":"USD"}` | - |
| pricing.transparent | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active","auditor":"KPMG"}]` | `[{"name":"PCI DSS v4.0.1","level":"4.0.1","status":"active","evidenceUrl":"https://www.cognigy.com/product-updates/pci-dss-compliance"}]` |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.pci | - | yes |
| security.soc2 | yes | - |
| security.trust_center | - | https://www.cognigy.com/product-updates/pci-dss-compliance |

## Capabilities (Chatbots Support)

| Capability | Botpress | Cognigy |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Rigid decision tree flow builder | ✓ | - |
| Generative AI LLM answers | ✓ | ✓ |
| Hallucination guardrails and grounding controls | ✗ | - |
| Knowledge base scraping ingestion | ✓ | - |
| Seamless human agent escalation handoff | ✓ | ✓ |
| Transactional API actions in chat | ✓ | ✓ |
| Omnichannel whatsapp SMS deployment | ✓ | ✓ |
| Multilingual real time translation | ✗ | ✓ |
| Zendesk salesforce help desk integration | ✓ | ✓ |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✗ | - |
| Pricing model | Tiered subscription | - |

*Source: vioscaleAI. Generated 2026-10-16T07:25:35.212Z. "-" = undocumented, not absent.*