# Bland AI vs PolyAI

| Attribute | Bland AI | PolyAI |
|---|---|---|
| **vioscaleAI score** | 60.7 (42% (low)) | 62.3 (62% (medium)) |
| content.faq | `[{"answer":"A platform that enables organizations to automate inbound and outbound phone calls using AI agents with sub-second latency and human-like voices. Built with enterprise-grade security, encryption, and compliance certifications for regulated industries including healthcare, financial services, and insurance. It is indexed under Voice AI Agents.","source":"https://www.bland.ai","question":"What is Bland AI?","confidence":0.6},{"answer":"Bland AI is a paid product; published pricing starts at $0.80 per minute per month. There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.bland.ai/blog/conversational-ai-pricing","question":"How much does Bland AI cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Bland AI. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.bland.ai/blog/conversational-ai-pricing","question":"What platforms does Bland AI support?","confidence":0.6},{"answer":"Yes. Bland AI can be deployed cloud / SaaS, on-premise and self-hosted, so it does not have to run on the vendor's infrastructure.","source":"https://www.bland.ai","question":"Can Bland AI be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Bland AI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Bland AI not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.bland.ai","question":"What security certifications does Bland AI have?","confidence":0.6}]` | `[{"answer":"A cloud-based platform that enables organizations to build, deploy, and manage conversational voice AI agents for customer interactions. Provides both visual no-code builder and developer SDK options, with built-in compliance, security, and integration capabilities. It is indexed under Voice AI Agents.","source":"https://poly.ai/pricing","question":"What is PolyAI?","confidence":0.6},{"answer":"PolyAI does not publish its prices. Pricing is quoted on request, across 1 plan (Usage-based), so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://poly.ai/pricing","question":"How much does PolyAI cost?","confidence":0.6},{"answer":"PolyAI supports the web and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://poly.ai/pricing","question":"What platforms does PolyAI support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for PolyAI, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://poly.ai/pricing","question":"Can PolyAI be self-hosted?","confidence":0.6},{"answer":"We have confirmed 5 integrations for PolyAI, including ModMed, Epic, OpenTable, Stripe and GitHub. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://poly.ai/pricing","question":"What does PolyAI integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for PolyAI. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as PolyAI not holding them. Always confirm compliance directly before you rely on it.","source":"https://poly.ai/blog/glba-compliance-ai","question":"What security certifications does PolyAI have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true,"on_prem":true,"self_hosted":true}` | `{"cloud":true}` |
| description.long | An enterprise platform for building and deploying AI agents that conduct phone conversations at scale. Agents handle both inbound and outbound calls, integrate with existing business tools, and can escalate to human agents when needed. | An enterprise platform for designing, building, and running AI voice agents that handle customer conversations across multiple channels including voice, SMS, and chat, with pre-built integrations and low-latency dialog models. |
| features.capabilities | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"outbound_dialing_and_campaign_management":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` | `{"soc2_type_ii":true,"pricing_model":"per_minute_usage_based","deployment_model":"no_code_saas_platform","post_call_transcription_and_crm_sync":true,"dynamic_mid_call_api_function_execution":true,"emotion_prosody_and_custom_voice_cloning":true,"live_human_handoff_and_call_transfer_logic":true,"inbound_reception_and_ivr_routing_replacement":true,"hipaa_compliance_for_medical_appointment_setting":true,"sub_second_latency_and_interruption_barget_in_handling":true}` |
| integrations.count | 2 | 130 |
| integrations.list | `[{"name":"Slack"},{"name":"HubSpot"}]` | `[{"name":"ModMed"},{"name":"Epic","native":true,"category":"healthcare","direction":"bidirectional"},{"name":"OpenTable","native":true,"category":"booking","direction":"bidirectional"},{"name":"Stripe","native":true,"category":"payments","direction":"outbound"},{"name":"GitHub","native":true,"category":"development","direction":"inbound"},{"name":"Amazon Web Services","native":true},{"name":"Five9","native":true,"category":"telephony","direction":"bidirectional"},{"name":"NICE","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"Twilio","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Verizon Business","native":true,"category":"telephony","direction":"bidirectional"},{"name":"Zendesk","native":true,"category":"crm","direction":"bidirectional"},{"name":"GoTo","native":true,"category":"telephony","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"cli":true,"web":true}` |
| pricing | `{"type":"hybrid","plans":[{"free":false,"name":"Base Platform","summary":"$2,000/month + $0.80/minute for voice","features":["Inbound and outbound calls","40+ language support","Real-time translation in 23 languages","Custom voice cloning","Memory feature for multi-call context"],"commitment":"monthly","components":[{"kind":"fixed","amount":2000,"period":"month","currency":"USD"},{"kind":"per_unit","unit":"minute","amount":0.8,"period":"month","currency":"USD"}],"description":"Platform access with monthly voice minute allocation and per-minute overage charges","contactSales":false,"includedLimits":{"voice_minutes":"3000-5000/mo"}}],"addOns":[{"name":"Premium Integration API Access","components":[{"kind":"fixed","amount":200,"period":"month","currency":"USD"}]},{"name":"Dedicated Account Management","components":[{"kind":"fixed","amount":500,"period":"month","currency":"USD"}]}],"summary":"From $2,000/month base + $0.80/minute usage. Additional costs for premium integrations and enhanced support.","currency":"USD","freeTier":false,"sourceUrl":"https://www.bland.ai/blog/conversational-ai-pricing","retrievedAt":"2026-08-25T21:44:24.746Z","startingPrice":{"amount":2000,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"Usage-based","features":["24/7 support with web ticket portal and emergency phone line","99.9% SLA uptime guarantee","24/7 data infrastructure with load balancing","Regular audits and third-party penetration testing","Latest system features and upgrades","SOC 2, ISO 27001, HIPAA, GDPR, PCI DSS compliance standard"],"description":"Per-minute pricing model for voice agent usage","contactSales":true}],"summary":"Usage-based pricing per minute of voice agent usage","currency":"USD","freeTier":false,"sourceUrl":"https://poly.ai/pricing","retrievedAt":"2026-09-10T09:07:01.831Z"}` |
| pricing.free_tier | no | no |
| pricing.model | commercial | commercial |
| pricing.price_level | unknown | unknown |
| pricing.starting_price | `{"amount":2000,"currency":"USD"}` | - |
| pricing.transparent | yes | no |
| reliability.sla_pct | - | 99.9 |
| security.certifications | `[{"name":"SOC 2 Type I","status":"active"},{"name":"SOC 2 Type II","status":"active"},{"name":"HIPAA","status":"active"},{"name":"PCI DSS","status":"active"}]` | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"PCI DSS","status":"active"}]` |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | - | yes |
| security.pci | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | - | https://poly.ai/security |

## Capabilities (Voice AI Agents)

| Capability | Bland AI | PolyAI |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Deployment model | No code saas platform | No code saas platform |
| Sub second latency and interruption barget in handling | ✓ | ✓ |
| Dynamic mid call API function execution | ✓ | ✓ |
| Live human handoff and call transfer logic | ✓ | ✓ |
| Emotion prosody and custom voice cloning | ✓ | ✓ |
| Inbound reception and ivr routing replacement | ✓ | ✓ |
| Outbound dialing and campaign management | ✓ | - |
| Post call transcription and CRM sync | ✓ | ✓ |
| Voicemail detection and answering machine drops | - | - |
| Twilio vonage bring your own carrier byoc support | - | - |
| SOC2 type ii | ✓ | ✓ |
| HIPAA compliance for medical appointment setting | ✓ | ✓ |
| Pricing model | Per minute usage based | Per minute usage based |

*Source: vioscaleAI. Generated 2026-10-16T19:19:01.010Z. "-" = undocumented, not absent.*