# Birdeye vs Synup

| Attribute | Birdeye | Synup |
|---|---|---|
| **vioscaleAI score** | 62.2 (59% (medium)) | 60.9 (33% (low)) |
| content.faq | `[{"answer":"A centralized customer experience and reputation management platform for multi-location businesses. It handles online reviews, local listing optimization, social media management, marketing, feedback analytics, and customer engagement across locations, with integrations to over 3,000 business systems. It is indexed under Reputation Management.","source":"https://birdeye.com/pricing/","question":"What is Birdeye?","confidence":0.6},{"answer":"Birdeye does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://birdeye.com/pricing/","question":"How much does Birdeye cost?","confidence":0.6},{"answer":"Birdeye supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://birdeye.com/pricing/","question":"What platforms does Birdeye support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Birdeye, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://birdeye.com/pricing/","question":"Can Birdeye be self-hosted?","confidence":0.6},{"answer":"We have confirmed 52 integrations for Birdeye, including Salesforce, Epic, Yardi, Toast, Storable, AviMark, Facebook and Google, plus 44 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://birdeye.com/pricing/","question":"What does Birdeye integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Birdeye. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Birdeye not holding them. Always confirm compliance directly before you rely on it.","source":"https://birdeye.com/security/","question":"What security certifications does Birdeye have?","confidence":0.7}]` | `[{"answer":"A software platform with an AI agent that helps businesses manage local listings, monitor and respond to reviews, publish social content, track local search rankings, and monitor visibility in AI search engines across 100+ publishers and directories in 50+ countries. It is indexed under Reputation Management.","source":"https://www.synup.com/es/products/presence/pricing","question":"What is Synup?","confidence":0.6},{"answer":"Synup is a paid product; published pricing starts at $35 per location per month. It is sold across 2 plans (Synup OS Base and Listings Pro). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.synup.com/es/products/presence/pricing","question":"How much does Synup cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Synup. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.synup.com/es/products/presence/pricing","question":"What platforms does Synup support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Synup, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.synup.com/es/products/presence/pricing","question":"Can Synup be self-hosted?","confidence":0.6},{"answer":"We have confirmed 13 integrations for Synup, including Google Business Profile, Apple Maps, Bing, Facebook, Google Maps, Waze, DuckDuckGo and Instagram, plus 5 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.synup.com/es/products/presence/pricing","question":"What does Synup integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Synup. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Synup not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.synup.com/fr/privacy-policy","question":"What security certifications does Synup have?","confidence":0.7}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered platform that automates operations across multiple business locations, including customer reviews, local listings, social media, and appointment management. Integrates with thousands of business tools and meets enterprise security standards. | A software platform with an AI agent that helps businesses manage local listings, monitor and respond to reviews, publish social content, track local search rankings, and monitor visibility in AI search engines across 100+ publishers and directories in 50+ countries. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"per_geographic_location","ai_suggested_review_replies":true,"centralized_review_response_inbox":true,"industry_specific_crm_point_of_sale_sync":true}` | `{"pricing_model":"per_geographic_location","google_business_profile_api_sync":true,"centralized_review_response_inbox":true,"yelp_apple_maps_facebook_local_sync":true,"local_directory_listing_address_sync_api":true}` |
| integrations.count | 3,000 | 100 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Epic"},{"name":"Yardi"},{"name":"Toast"},{"name":"Storable"},{"name":"AviMark"},{"name":"Facebook"},{"name":"Google"},{"name":"Zoho CRM","category":"crm"},{"name":"QuickBooks Online","category":"payments"},{"name":"Xero","category":"payments"},{"name":"Square","category":"payments"},{"name":"MYOB","category":"payments"},{"name":"Netsuite","category":"payments"},{"name":"Acuity Scheduling","category":"appointment"},{"name":"AppointmentPlus","category":"appointment"},{"name":"Freshdesk","category":"helpdesk"},{"name":"HighLevel","category":"crm"},{"name":"IXACT Contact","category":"crm"},{"name":"Surefire CRM","category":"crm"},{"name":"DentrixAscend","category":"crm"},{"name":"Dolphin Management","category":"crm"},{"name":"OpenDental Cloud","category":"crm"},{"name":"PointClickCare","category":"crm"},{"name":"McKesson","category":"crm"},{"name":"Cliniko","category":"crm"},{"name":"Clio Manage","category":"crm"},{"name":"CloudLex","category":"crm"},{"name":"MRI Property Management X","category":"crm"},{"name":"Rent Manager","category":"crm"},{"name":"OpenTable","category":"crm"},{"name":"ADP","category":"hr"},{"name":"RepairShopr","category":"crm"},{"name":"Tekmetric","category":"crm"},{"name":"Reynolds & Reynolds","category":"crm"},{"name":"DealerSocket","category":"crm"},{"name":"GorillaDesk","category":"crm"},{"name":"CleanCloud","category":"crm"},{"name":"Razorsync","category":"crm"},{"name":"Zapier","category":"automation"},{"name":"SalonCloudPlus","category":"crm"},{"name":"Self Storage Manager","category":"crm"},{"name":"Storelocal","category":"crm"},{"name":"DVMManager","category":"crm"},{"name":"HippoManager","category":"crm"},{"name":"PetWellClinic","category":"crm"},{"name":"Jane Analytics","category":"analytics"},{"name":"Escapia","category":"crm"},{"name":"Patron Points","category":"crm"},{"name":"ClientTrax","category":"crm"},{"name":"Complete Clinic","category":"crm"},{"name":"Charge Automation","category":"payments"},{"name":"Clio","category":"legal"}]` | `[{"name":"Google Business Profile","native":true,"category":"local_search","direction":"bidirectional"},{"name":"Apple Maps","native":true,"category":"local_search","direction":"bidirectional"},{"name":"Bing","native":true,"category":"search","direction":"bidirectional"},{"name":"Facebook","native":true,"category":"social","direction":"bidirectional"},{"name":"Google Maps","native":true,"category":"local_search","direction":"bidirectional"},{"name":"Waze","native":true,"category":"navigation","direction":"bidirectional"},{"name":"DuckDuckGo","native":true,"category":"search","direction":"bidirectional"},{"name":"Instagram","native":true,"category":"social","direction":"bidirectional"},{"name":"Google Posts","native":true,"category":"social","direction":"bidirectional"},{"name":"MapQuest","native":true,"category":"local_search","direction":"bidirectional"},{"name":"ChatGPT","category":"ai_search","direction":"outbound"},{"name":"Perplexity","category":"ai_search","direction":"outbound"},{"name":"Google AI Overviews","category":"ai_search","direction":"outbound"},{"name":"Apple Business Connect","native":true,"category":"local_listing","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US","EU","GB","CH"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing based on number of locations deployed","freeTier":false,"sourceUrl":"https://birdeye.com/pricing/","retrievedAt":"2026-09-28T21:07:52.847Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Synup OS Base","summary":"$79/month billed annually (20% savings), $99/month billed monthly","features":["Listing management across 75+ directories","Bulk connection and editing of listings","Automatic listing indexation","Share of voice tracking and competitive analysis","Duplicate listing suppression","Monthly search ranking tracking for 10 keywords","Review management with AI responses","Social media management","Activities and project management","Sales pipeline management","AI-powered client data summaries"],"components":[{"kind":"fixed","amount":79,"period":"month","currency":"USD"}],"description":"Core platform for managing client listings and local presence across directories","contactSales":false},{"free":false,"name":"Listings Pro","summary":"$35 per location per month","features":["Listing across 75+ directories","Bulk listing connection and editing","Automatic listing indexation","Share of voice visibility and competitor comparison","Duplicate suppression","Monthly ranking tracking for 10 keywords"],"components":[{"kind":"per_unit","unit":"location","amount":35,"period":"month","currency":"USD"}],"description":"Add-on module for managing business listings across discovery channels (requires Synup OS plan)","contactSales":false}],"summary":"From $79/month for base platform (annual billing); Listings Pro add-on $35/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://www.synup.com/es/products/presence/pricing","retrievedAt":"2026-08-20T14:04:15.404Z","startingPrice":{"amount":79,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | unknown |
| pricing.starting_price | - | `{"amount":79,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"HIPAA","status":"active"},{"name":"GDPR","status":"active"}]` | - |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://birdeye.com/security/ | https://www.synup.com/fr/privacy-policy |

## Capabilities (Reputation Management)

| Capability | Birdeye | Synup |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | ✓ |
| Centralized review response inbox | ✓ | ✓ |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | ✓ | - |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | - |
| Google business profile API sync | - | ✓ |
| Yelp apple maps facebook local sync | - | ✓ |
| Industry specific CRM point of sale sync | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Per geographic location | Per geographic location |

*Source: vioscaleAI. Generated 2026-10-16T20:14:37.139Z. "-" = undocumented, not absent.*