# Birdeye vs Reputation

**Leader by vioscaleAI score:** Birdeye

| Attribute | Birdeye | Reputation |
|---|---|---|
| **vioscaleAI score** | 62.2 (59% (medium)) | 49.4 (54% (medium)) |
| content.faq | `[{"answer":"A centralized customer experience and reputation management platform for multi-location businesses. It handles online reviews, local listing optimization, social media management, marketing, feedback analytics, and customer engagement across locations, with integrations to over 3,000 business systems. It is indexed under Reputation Management.","source":"https://birdeye.com/pricing/","question":"What is Birdeye?","confidence":0.6},{"answer":"Birdeye does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://birdeye.com/pricing/","question":"How much does Birdeye cost?","confidence":0.6},{"answer":"Birdeye supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://birdeye.com/pricing/","question":"What platforms does Birdeye support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Birdeye, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://birdeye.com/pricing/","question":"Can Birdeye be self-hosted?","confidence":0.6},{"answer":"We have confirmed 52 integrations for Birdeye, including Salesforce, Epic, Yardi, Toast, Storable, AviMark, Facebook and Google, plus 44 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://birdeye.com/pricing/","question":"What does Birdeye integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Birdeye. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Birdeye not holding them. Always confirm compliance directly before you rely on it.","source":"https://birdeye.com/security/","question":"What security certifications does Birdeye have?","confidence":0.7}]` | `[{"answer":"A platform that consolidates customer reviews, business listings, and feedback from multiple channels to help businesses improve local visibility, respond to customer feedback, and manage their reputation at scale. It is indexed under Reputation Management.","source":"https://reputation.com","question":"What is Reputation?","confidence":0.6},{"answer":"Reputation is a paid product; published pricing starts at $80 per location per month. It is sold across 4 plans (Rep Core, Rep Core + Pulse, Rep Core + Surveys and Enterprise). There is no free tier. Pricing changes often, so verify at source before relying on it.","source":"https://reputation.com/pricing","question":"How much does Reputation cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Reputation. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://reputation.com","question":"What platforms does Reputation support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Reputation, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://reputation.com/pricing","question":"Can Reputation be self-hosted?","confidence":0.6},{"answer":"We have confirmed 8 integrations for Reputation, including Yelp, TripAdvisor, Vitals, Apartment Ratings, CRM systems, EHR systems, Apple Business Connect and Google Maps. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://reputation.com","question":"What does Reputation integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Reputation. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Reputation not holding them. Always confirm compliance directly before you rely on it.","source":"https://reputation.com/legal-information/security-posture","question":"What security certifications does Reputation have?","confidence":0.7},{"answer":"Reputation is available worldwide. Its primary market is the United States.","source":"https://reputation.com","question":"Where is Reputation available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered platform that automates operations across multiple business locations, including customer reviews, local listings, social media, and appointment management. Integrates with thousands of business tools and meets enterprise security standards. | A software platform that collects reviews, survey responses, and business listing information from multiple channels, analyzes customer sentiment and trends through AI, and routes insights to teams for faster issue response and operational improvement. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"per_geographic_location","ai_suggested_review_replies":true,"centralized_review_response_inbox":true,"industry_specific_crm_point_of_sale_sync":true}` | `{"pricing_model":"per_geographic_location","google_business_profile_api_sync":true,"centralized_review_response_inbox":true,"competitor_local_ranking_analysis":true,"local_directory_listing_address_sync_api":true}` |
| integrations.count | 3,000 | 6 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Epic"},{"name":"Yardi"},{"name":"Toast"},{"name":"Storable"},{"name":"AviMark"},{"name":"Facebook"},{"name":"Google"},{"name":"Zoho CRM","category":"crm"},{"name":"QuickBooks Online","category":"payments"},{"name":"Xero","category":"payments"},{"name":"Square","category":"payments"},{"name":"MYOB","category":"payments"},{"name":"Netsuite","category":"payments"},{"name":"Acuity Scheduling","category":"appointment"},{"name":"AppointmentPlus","category":"appointment"},{"name":"Freshdesk","category":"helpdesk"},{"name":"HighLevel","category":"crm"},{"name":"IXACT Contact","category":"crm"},{"name":"Surefire CRM","category":"crm"},{"name":"DentrixAscend","category":"crm"},{"name":"Dolphin Management","category":"crm"},{"name":"OpenDental Cloud","category":"crm"},{"name":"PointClickCare","category":"crm"},{"name":"McKesson","category":"crm"},{"name":"Cliniko","category":"crm"},{"name":"Clio Manage","category":"crm"},{"name":"CloudLex","category":"crm"},{"name":"MRI Property Management X","category":"crm"},{"name":"Rent Manager","category":"crm"},{"name":"OpenTable","category":"crm"},{"name":"ADP","category":"hr"},{"name":"RepairShopr","category":"crm"},{"name":"Tekmetric","category":"crm"},{"name":"Reynolds & Reynolds","category":"crm"},{"name":"DealerSocket","category":"crm"},{"name":"GorillaDesk","category":"crm"},{"name":"CleanCloud","category":"crm"},{"name":"Razorsync","category":"crm"},{"name":"Zapier","category":"automation"},{"name":"SalonCloudPlus","category":"crm"},{"name":"Self Storage Manager","category":"crm"},{"name":"Storelocal","category":"crm"},{"name":"DVMManager","category":"crm"},{"name":"HippoManager","category":"crm"},{"name":"PetWellClinic","category":"crm"},{"name":"Jane Analytics","category":"analytics"},{"name":"Escapia","category":"crm"},{"name":"Patron Points","category":"crm"},{"name":"ClientTrax","category":"crm"},{"name":"Complete Clinic","category":"crm"},{"name":"Charge Automation","category":"payments"},{"name":"Clio","category":"legal"}]` | `[{"name":"Yelp"},{"name":"TripAdvisor"},{"name":"Vitals"},{"name":"Apartment Ratings"},{"name":"CRM systems"},{"name":"EHR systems"},{"name":"Apple Business Connect","native":true,"category":"maps","direction":"bidirectional"},{"name":"Google Maps","native":true,"category":"maps","direction":"bidirectional"}]` |
| market.availability | `{"primaryMarkets":["US","EU","GB","CH"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing based on number of locations deployed","freeTier":false,"sourceUrl":"https://birdeye.com/pricing/","retrievedAt":"2026-09-28T21:07:52.847Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Rep Core","summary":"$80/location/month","features":["Reviews Management (collection, requesting, AI responding)","Business Listings & SEO"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":80,"period":"month","currency":"USD"}],"description":"Foundation for managing online reputation and local growth","contactSales":false},{"free":false,"name":"Rep Core + Pulse","summary":"$115/location/month (most popular)","features":["Reputation Insights (Rep Score & Journey Insights)","AI Reputation Manager","Pulse Analytics","Basic Customer Surveys (1 template with star rating & text)"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":115,"period":"month","currency":"USD"}],"description":"Adds proactive listening and advanced analytics to understand customer sentiment","contactSales":false},{"free":false,"name":"Rep Core + Surveys","summary":"$150/location/month","features":["All Core and Pulse features","Deep Experience Insights"],"commitment":"monthly","components":[{"kind":"per_unit","unit":"location","amount":150,"period":"month","currency":"USD"}],"description":"Full suite for capturing private feedback at scale","contactSales":false},{"free":false,"name":"Enterprise","summary":"Custom pricing for 125+ locations","features":["Dedicated Infrastructure","Customer Success Manager","Custom configuration"],"minSeats":125,"description":"Custom plans for large organizations","contactSales":true}],"addOns":[{"name":"Competitive Insights"},{"name":"Actions & Ticketing"},{"name":"Social Suite"},{"name":"Industry-specific feedback integration"},{"name":"Enterprise Connectivity / Premium Integrations"},{"name":"Managed Services"},{"name":"Expert & Professional Services"}],"summary":"From $80/location/month; most popular plan at $115/location/month","currency":"USD","freeTier":false,"sourceUrl":"https://reputation.com/pricing","retrievedAt":"2026-08-19T21:07:44.709Z","startingPrice":{"unit":"location","amount":80,"period":"month","currency":"USD"},"billingPeriods":["month"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | unknown |
| pricing.starting_price | - | `{"amount":80,"currency":"USD"}` |
| pricing.transparent | no | no |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"HIPAA","status":"active"},{"name":"GDPR","status":"active"}]` | - |
| security.disclosure_policy | - | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | yes |
| security.iso27001 | yes | yes |
| security.soc2 | yes | yes |
| security.trust_center | https://birdeye.com/security/ | - |

## Capabilities (Reputation Management)

| Capability | Birdeye | Reputation |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | ✓ |
| Centralized review response inbox | ✓ | ✓ |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | ✓ | - |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | ✓ |
| Google business profile API sync | - | ✓ |
| Yelp apple maps facebook local sync | - | - |
| Industry specific CRM point of sale sync | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Per geographic location | Per geographic location |

*Source: vioscaleAI. Generated 2026-10-16T19:27:52.865Z. "-" = undocumented, not absent.*