# Birdeye vs Grade.us

**Leader by vioscaleAI score:** Birdeye

| Attribute | Birdeye | Grade.us |
|---|---|---|
| **vioscaleAI score** | 62.2 (59% (medium)) | 48.3 (47% (low)) |
| content.faq | `[{"answer":"A centralized customer experience and reputation management platform for multi-location businesses. It handles online reviews, local listing optimization, social media management, marketing, feedback analytics, and customer engagement across locations, with integrations to over 3,000 business systems. It is indexed under Reputation Management.","source":"https://birdeye.com/pricing/","question":"What is Birdeye?","confidence":0.6},{"answer":"Birdeye does not publish its prices. Pricing is quoted on request, so the figure depends on your seat count and requirements. We record this as a pricing-transparency signal rather than guessing a number. Pricing changes often, so verify at source before relying on it.","source":"https://birdeye.com/pricing/","question":"How much does Birdeye cost?","confidence":0.6},{"answer":"Birdeye supports the web, iOS and Android. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://birdeye.com/pricing/","question":"What platforms does Birdeye support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Birdeye, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://birdeye.com/pricing/","question":"Can Birdeye be self-hosted?","confidence":0.6},{"answer":"We have confirmed 52 integrations for Birdeye, including Salesforce, Epic, Yardi, Toast, Storable, AviMark, Facebook and Google, plus 44 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://birdeye.com/pricing/","question":"What does Birdeye integrate with?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, ISO 27001, HIPAA and GDPR for Birdeye. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Birdeye not holding them. Always confirm compliance directly before you rely on it.","source":"https://birdeye.com/security/","question":"What security certifications does Birdeye have?","confidence":0.7}]` | `[{"answer":"A cloud-based review management service that streamlines the collection, monitoring, and organization of customer reviews for multiple business locations. The platform can be fully white-labeled and automated to help agencies efficiently manage reviews as a service offering. It is indexed under Reputation Management.","source":"https://grade.us/home/plans/","question":"What is Grade.us?","confidence":0.6},{"answer":"Grade.us is a paid product; published pricing starts at $99 per month. It is sold across 2 plans (Small Business and Agency). There is no free tier. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://grade.us/home/plans/","question":"How much does Grade.us cost?","confidence":0.6},{"answer":"We have confirmed browser-based access to Grade.us. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://grade.us/home/plans/","question":"What platforms does Grade.us support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Grade.us, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://grade.us/home/plans/","question":"Can Grade.us be self-hosted?","confidence":0.6},{"answer":"We have confirmed 4 integrations for Grade.us, including Google, Facebook, Zapier and WordPress. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://grade.us/home/plans/","question":"What does Grade.us integrate with?","confidence":0.6},{"answer":"Grade.us is available worldwide. Its primary market is the United States.","source":"https://grade.us/home/plans/","question":"Where is Grade.us available?","confidence":0.5}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | An AI-powered platform that automates operations across multiple business locations, including customer reviews, local listings, social media, and appointment management. Integrates with thousands of business tools and meets enterprise security standards. | A cloud-based review management service that streamlines the collection, monitoring, and organization of customer reviews for multiple business locations. The platform can be fully white-labeled and automated to help agencies efficiently manage reviews as a service offering. |
| features.capabilities | `{"iso_27001":true,"soc2_type_ii":true,"pricing_model":"per_geographic_location","ai_suggested_review_replies":true,"centralized_review_response_inbox":true,"industry_specific_crm_point_of_sale_sync":true}` | - |
| integrations.count | 3,000 | 4 |
| integrations.list | `[{"name":"Salesforce"},{"name":"Epic"},{"name":"Yardi"},{"name":"Toast"},{"name":"Storable"},{"name":"AviMark"},{"name":"Facebook"},{"name":"Google"},{"name":"Zoho CRM","category":"crm"},{"name":"QuickBooks Online","category":"payments"},{"name":"Xero","category":"payments"},{"name":"Square","category":"payments"},{"name":"MYOB","category":"payments"},{"name":"Netsuite","category":"payments"},{"name":"Acuity Scheduling","category":"appointment"},{"name":"AppointmentPlus","category":"appointment"},{"name":"Freshdesk","category":"helpdesk"},{"name":"HighLevel","category":"crm"},{"name":"IXACT Contact","category":"crm"},{"name":"Surefire CRM","category":"crm"},{"name":"DentrixAscend","category":"crm"},{"name":"Dolphin Management","category":"crm"},{"name":"OpenDental Cloud","category":"crm"},{"name":"PointClickCare","category":"crm"},{"name":"McKesson","category":"crm"},{"name":"Cliniko","category":"crm"},{"name":"Clio Manage","category":"crm"},{"name":"CloudLex","category":"crm"},{"name":"MRI Property Management X","category":"crm"},{"name":"Rent Manager","category":"crm"},{"name":"OpenTable","category":"crm"},{"name":"ADP","category":"hr"},{"name":"RepairShopr","category":"crm"},{"name":"Tekmetric","category":"crm"},{"name":"Reynolds & Reynolds","category":"crm"},{"name":"DealerSocket","category":"crm"},{"name":"GorillaDesk","category":"crm"},{"name":"CleanCloud","category":"crm"},{"name":"Razorsync","category":"crm"},{"name":"Zapier","category":"automation"},{"name":"SalonCloudPlus","category":"crm"},{"name":"Self Storage Manager","category":"crm"},{"name":"Storelocal","category":"crm"},{"name":"DVMManager","category":"crm"},{"name":"HippoManager","category":"crm"},{"name":"PetWellClinic","category":"crm"},{"name":"Jane Analytics","category":"analytics"},{"name":"Escapia","category":"crm"},{"name":"Patron Points","category":"crm"},{"name":"ClientTrax","category":"crm"},{"name":"Complete Clinic","category":"crm"},{"name":"Charge Automation","category":"payments"},{"name":"Clio","category":"legal"}]` | `[{"name":"Google"},{"name":"Facebook"},{"name":"Zapier"},{"name":"WordPress"}]` |
| market.availability | `{"primaryMarkets":["US","EU","GB","CH"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"primaryMarkets":["US"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"web":true}` | `{"web":true}` |
| pricing | `{"type":"quote","summary":"Custom pricing based on number of locations deployed","freeTier":false,"sourceUrl":"https://birdeye.com/pricing/","retrievedAt":"2026-09-28T21:07:52.847Z"}` | `{"type":"subscription","plans":[{"free":false,"name":"Small Business","summary":"$99/month; annual billing saves 20%","features":["Review forms and kiosk mode for collecting customer feedback","Monitoring reviews across major review sites","Email notifications for new reviews","Coordination tools for team responses to reviews","Direct responses to Google and Facebook reviews","Review sentiment analysis and trend reporting","Campaign performance metrics","Scheduled recurring reports"],"components":[{"kind":"fixed","amount":99,"period":"month","currency":"USD"}],"contactSales":false},{"free":false,"name":"Agency","summary":"$400+/month for 10+ seats with volume pricing discounts","features":["All Small Business features","API access for custom integrations with CRM and POS systems","SMS review request campaigns","WordPress review monitoring","White-label dashboard with agency branding","Local Client Finder prospect discovery tool","White-label email templates and explainer videos","Embedded review lead generation widget","Zapier automation integration"],"minSeats":10,"components":[{"kind":"fixed","amount":400,"period":"month","currency":"USD"}],"contactSales":true}],"addOns":[{"name":"White Label Premium Dashboard","components":[{"kind":"fixed","amount":440,"period":"year","currency":"USD"}]}],"summary":"From $99/month (Small Business) or $400+/month (Agency at 10+ seats). 14-day free trial with no credit card required.","currency":"USD","freeTier":false,"sourceUrl":"https://grade.us/home/plans/","retrievedAt":"2026-08-20T08:20:50.277Z","freeTrialDays":14,"startingPrice":{"amount":99,"period":"month","currency":"USD"},"billingPeriods":["month","year"]}` |
| pricing.free_tier | no | no |
| pricing.model | quote | commercial |
| pricing.price_level | unknown | high |
| pricing.starting_price | - | `{"amount":99,"currency":"USD"}` |
| pricing.transparent | no | yes |
| reliability.sla_pct | 99.9 | - |
| reliability.status_page | yes | - |
| security.certifications | `[{"name":"SOC 2 Type II","level":"Type II","status":"active"},{"name":"ISO 27001","status":"active"},{"name":"HIPAA","status":"active"},{"name":"GDPR","status":"active"}]` | - |
| security.gdpr | yes | - |
| security.hipaa | yes | - |
| security.iso27001 | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://birdeye.com/security/ | - |

## Capabilities (Reputation Management)

| Capability | Birdeye | Grade.us |
|---|:--:|:--:|
| **Capabilities** |  |  |
| Local directory listing address sync API | - | - |
| Centralized review response inbox | ✓ | - |
| Automated SMS review solicitation | - | - |
| AI suggested review replies | ✓ | - |
| Review gating feedback routing | - | - |
| Competitor local ranking analysis | - | - |
| Google business profile API sync | - | - |
| Yelp apple maps facebook local sync | - | - |
| Industry specific CRM point of sale sync | ✓ | - |
| SOC2 type ii | ✓ | - |
| ISO 27001 | ✓ | - |
| Pricing model | Per geographic location | - |

*Source: vioscaleAI. Generated 2026-10-16T19:27:51.678Z. "-" = undocumented, not absent.*