# Bird vs Infobip

**Leader by vioscaleAI score:** Infobip

| Attribute | Bird | Infobip |
|---|---|---|
| **vioscaleAI score** | 63.2 (73% (medium)) | 78.7 (48% (low)) |
| content.faq | `[{"answer":"Multi-channel communications platform enabling email, SMS, voice, WhatsApp, and real-time messaging through a single API designed for developers and AI agents. It is indexed under Communication APIs.","source":"https://bird.com/en-us/products/realtime/pricing","question":"What is Bird?","confidence":0.6},{"answer":"Bird offers a free tier, so you can start without paying. Paid plans are also available: Free, Startup, Growth and Custom. Pricing changes often, so verify at source before relying on it.","source":"https://bird.com/en-us/products/realtime/pricing","question":"Is Bird free?","confidence":0.6},{"answer":"Bird supports the web, macOS, iOS, Android and a command-line interface. Platforms we have not confirmed are simply not listed here rather than ruled out.","source":"https://bird.com/en-us/products/realtime/pricing","question":"What platforms does Bird support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Bird, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://bird.com/en-us/products/realtime/pricing","question":"Can Bird be self-hosted?","confidence":0.6},{"answer":"We have independently confirmed SOC 2, HIPAA and GDPR for Bird. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Bird not holding them. Always confirm compliance directly before you rely on it.","source":"https://bird.com/en-us/products/sms/compliance/opt-out","question":"What security certifications does Bird have?","confidence":0.7}]` | `[{"answer":"Infobip is an omnichannel cloud communications platform enabling businesses to send messages via SMS, email, voice, WhatsApp, Viber, and other digital channels. It offers global message delivery with high reliability, advanced routing, and tools for building automated customer conversations. It is indexed under Communication APIs.","source":"https://www.infobip.com","question":"What is Infobip?","confidence":0.6},{"answer":"Infobip offers a free tier, so you can start without paying. Paid plans start at €115 per month. Prices are published openly on the vendor's own pricing page. Pricing changes often, so verify at source before relying on it.","source":"https://www.infobip.com/pricing","question":"Is Infobip free?","confidence":0.6},{"answer":"We have confirmed browser-based access to Infobip. That is the extent of what we could verify from public sources, so it may well offer desktop or mobile clients we have not indexed.","source":"https://www.infobip.com/pricing","question":"What platforms does Infobip support?","confidence":0.6},{"answer":"We have only confirmed a cloud / SaaS deployment for Infobip, so it appears to be vendor-hosted. If a self-hosted option exists we have not found it documented publicly.","source":"https://www.infobip.com/pricing","question":"Can Infobip be self-hosted?","confidence":0.6},{"answer":"We have confirmed 14 integrations for Infobip, including SMS, Email, Voice, MMS, WhatsApp, RCS, Messenger and Viber, plus 6 more. This is what we could verify from public sources, so the vendor may support others we have not indexed.","source":"https://www.infobip.com","question":"What does Infobip integrate with?","confidence":0.6},{"answer":"We have independently confirmed GDPR for Infobip. Certifications we do not list are ones we have not been able to verify from public sources, which is not the same as Infobip not holding them. Always confirm compliance directly before you rely on it.","source":"https://www.infobip.com/privacy-documents","question":"What security certifications does Infobip have?","confidence":0.7},{"answer":"Infobip is available worldwide. Its primary markets are the United States, Canada and the United Kingdom. The vendor is headquartered in the United Kingdom.","source":"https://www.infobip.com/pricing","question":"Where is Infobip available?","confidence":0.75}]` |
| deployment.options | `{"cloud":true}` | `{"cloud":true}` |
| description.long | Bird is a communications infrastructure platform that enables businesses to send and receive messages across multiple channels—email, SMS, WhatsApp, and voice—with a single API, integrated compliance tools, and built-in deliverability features. | A communications platform-as-a-service that enables businesses to reach customers via SMS, email, WhatsApp, voice, and other channels through unified APIs and a web portal, with global reach and enterprise-grade security. |
| features.capabilities | `{"rcs":true,"sms":true,"chat":true,"email":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` | `{"rcs":true,"sms":true,"chat":true,"email":true,"video":true,"voice":true,"two_way":true,"whatsapp":true,"verify_otp":true,"global_coverage":"global","deliverability_tools":true,"usage_pricing_transparent":true}` |
| integrations.count | 21 | 30 |
| integrations.list | `[{"name":"n8n","native":true},{"name":"Slack","native":true,"category":"chat","direction":"bidirectional"},{"name":"Salesforce","native":true,"category":"crm","direction":"bidirectional"},{"name":"ActiveCampaign","native":true,"category":"crm","direction":"bidirectional"},{"name":"Zendesk Support","native":true,"category":"customer support","direction":"bidirectional"},{"name":"Zapier","native":true,"direction":"bidirectional"},{"name":"Monday.com","native":true,"category":"project management"},{"name":"Asana","native":true,"category":"project management"},{"name":"Atlassian Jira","native":true,"category":"project management"},{"name":"Notion","native":true},{"name":"Attio","native":true,"category":"crm","direction":"bidirectional"},{"name":"PagerDuty","native":true,"category":"dev tools"},{"name":"Splunk","native":true},{"name":"Google Cloud Translation AI","native":true,"category":"ai"},{"name":"OPERA Cloud","native":true}]` | `[{"name":"SMS"},{"name":"Email"},{"name":"Voice"},{"name":"MMS"},{"name":"WhatsApp"},{"name":"RCS"},{"name":"Messenger"},{"name":"Viber"},{"name":"Instagram"},{"name":"Google Business Messages"},{"name":"Apple Messages for Business"},{"name":"LINE"},{"name":"Zalo"},{"name":"KakaoTalk","native":true,"category":"messaging"},{"name":"WhatsApp Business Platform","category":"messaging"}]` |
| market.availability | `{"primaryMarkets":[],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` | `{"hqCountry":"GB","primaryMarkets":["US","CA","GB"],"availabilityScope":"global","availableCountries":[],"notAvailableCountries":[]}` |
| platform.support | `{"cli":true,"ios":true,"mac":true,"web":true,"android":true}` | `{"cli":true,"ios":true,"web":true,"android":true}` |
| pricing | `{"type":"freemium","plans":[{"free":true,"name":"Free","summary":"Free, 1,000 emails/month","features":["1,000 emails per month","No credit card required","50 emails per day cap","1 webhook endpoint","1 sending domain","Authentication, dashboards, suppression, webhooks, 30-day retention, shared IP"],"components":[{"kind":"fixed","amount":0,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"emails":"1000/month"}},{"free":false,"name":"Startup","summary":"From $15/month for 50K–100K emails/month","features":["50,000 to 100,000 emails per month","10 sending domains","Authentication, dashboards, suppression, webhooks, 30-day retention, shared IP"],"components":[{"kind":"fixed","amount":15,"period":"month","currency":"USD"}],"contactSales":false,"includedLimits":{"emails":"50000-100000/month"}},{"free":false,"name":"Growth","summary":"Volume-based pricing starting $0.30 per 1,000 emails with declining per-unit cost","features":["100,000 to 2,500,000 emails per month","10 webhook endpoints","1,000 sending domains","Dedicated IPs available as add-on ($24.95/month each, up to 5)","ISP-aware routing, SPF/DKIM/DMARC, managed warm-up"],"components":[{"per":{"qty":1000,"unit":"emails"},"kind":"metered","amount":0.3,"currency":"USD"}],"contactSales":false,"includedLimits":{"emails":"100000-2500000/month"}},{"free":false,"name":"Enterprise","summary":"Custom pricing with negotiated per-message rates","features":["2.5M+ emails per month","Negotiated per-message rates","Multi-year invoiced billing","Volume above published tiers","Overage cap lifted by agreement"],"commitment":"annual","contactSales":true,"includedLimits":{"emails":"2500000+/month"}}],"addOns":[{"name":"Dedicated IP","components":[{"kind":"fixed","amount":24.95,"period":"month","currency":"USD"}]}],"summary":"Free tier (1K emails/month). From $15/month. Growth plan with volume-based per-message pricing. Enterprise custom rates.","currency":"USD","freeTier":true,"sourceUrl":"https://bird.com/en-us/products/email/pricing","retrievedAt":"2026-09-18T12:31:29.642Z","startingPrice":{"amount":15,"period":"month","currency":"USD"},"billingPeriods":["month"]}` | `{"type":"usage","plans":[{"free":false,"name":"SMS","features":["Flexible pricing by destination country","98% open rate","Global delivery","Fraud protection"],"description":"Pay-per-message SMS delivery with flexible pricing by destination","contactSales":false},{"free":false,"name":"Email","features":["99.4% deliverability rate","120k emails per minute processing","2 second average delivery"],"description":"Flat-rate email messaging worldwide","contactSales":false},{"free":false,"name":"WhatsApp","features":["Utility messages","Authentication/OTP","Marketing messages","Free-form customer responses"],"description":"Per-message WhatsApp platform messaging with category-based pricing","contactSales":false},{"free":false,"name":"Viber","features":["Promotional, transactional, OTP, and conversational messages","Minimum commitment €115 (standard) or €175 (select countries)"],"components":[{"kind":"fixed","amount":115,"period":"month","currency":"EUR"}],"description":"Per-message Viber messaging with monthly sender/service ID commitment","contactSales":false},{"free":false,"name":"Voice","features":["Inbound call handling","IVR automation","95% global coverage","70+ direct operator connections"],"description":"Inbound and outbound voice call routing","contactSales":false}],"summary":"Usage-based pricing with per-message SMS/WhatsApp, flat-rate email, and per-minute voice. Viber has €115-€175 monthly minimum. Prices vary by destination country.","currency":"EUR","freeTier":true,"sourceUrl":"https://www.infobip.com/pricing","retrievedAt":"2026-08-14T12:10:23.598Z","startingPrice":{"amount":115,"period":"month","currency":"EUR"},"billingPeriods":["month"]}` |
| pricing.free_tier | yes | yes |
| pricing.model | freemium | freemium |
| pricing.price_level | mid | low |
| pricing.starting_price | `{"amount":15,"currency":"USD"}` | - |
| pricing.transparent | yes | yes |
| reliability.sla_pct | - | 99.9 |
| reliability.status_page | yes | yes |
| security.certifications | `[{"name":"SOC 2","status":"active"}]` | - |
| security.disclosure_policy | yes | yes |
| security.gdpr | yes | yes |
| security.hipaa | yes | - |
| security.soc2 | yes | - |
| security.trust_center | https://bird.com/en-us/products/sms/compliance | https://www.infobip.com/policies/privacy-notice |

## Capabilities (Communication APIs)

| Capability | Bird | Infobip |
|---|:--:|:--:|
| **Channels** |  |  |
| SMS | ✓ | ✓ |
| Voice | ✓ | ✓ |
| WhatsApp | ✓ | ✓ |
| RCS | ✓ | ✓ |
| Transactional email | ✓ | ✓ |
| Video / real-time | - | ✓ |
| In-app chat | ✓ | ✓ |
| Verify / OTP / 2FA | ✓ | ✓ |
| **Messaging** |  |  |
| Two-way messaging | ✓ | ✓ |
| **Reach** |  |  |
| Geographic coverage | Global | Global |
| **Delivery** |  |  |
| Email deliverability tools | ✓ | ✓ |
| **Commercial** |  |  |
| Published per-unit pricing | ✓ | ✓ |

*Source: vioscaleAI. Generated 2026-10-16T06:28:33.574Z. "-" = undocumented, not absent.*